TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Reviews

Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.

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Rated 3 out of 5 by from DISTURBING ERRORS During e-filing you found errors which you didn't find during review!? I find that very strange. Nothing changed during the filing process, and you assured me everything was fine when I started the filing process. Also, during the earlier review (federal/state) you asked for quite a bit of information you had said earlier had been transferred from my 2021 return. During that review you also asked for information out of context and it was difficult to tell what's really being requested. The only way I could get my returns to pass review was go to the forms and fill things out there. Not a great endorsement of your programming! Interesting - you say "Jim" isn't a valid Nickname!? The error message was "1 character too short"!
Date published: 2023-03-23
Rated 5 out of 5 by from TurboTax is Awesome! Simple to use and quick. It is awesome that there is no cost to file for the military. I will continue to use TurboTax.
Date published: 2023-03-23
Rated 5 out of 5 by from Working with TurboTax is a huge relief This stuff makes me nervous, but TurboTax was reassuring and thorough. I'm recommending it to family and friends.
Date published: 2023-03-23
Rated 2 out of 5 by from Turbo Tax is frustrating Turbo Tax has changed its platform. It no longer provides access to previous tax returns in the beginning stages. It does not allow users to look at tax return forms as its being filled in (at least not that I could find). When I specified unreimbursed meal expenses, the program insisted that my unreimbursed expenses were less than the "reimbursed expenses". I did not check the box that indicated the expenses were reimbursed. Later, the program asked for the prior year's AGI and indicated I could look it up via Turbo Tax. When I attempted to do this multiple times, the message I got is that I did not file with Turbo Tax for the prior year. Well, I did. I have a hard copy to prove it. The new interface is not as user friendly as it once was.
Date published: 2023-03-23
Rated 5 out of 5 by from Turbo tax is awesome Turbo tax is a good software to use for tax purposes
Date published: 2023-03-23
Rated 1 out of 5 by from My rental mortgage interest can't be deducted Turbo didn't remind me that my rental property's mortgage interest should not be added to my deduction. It even said everything looks good during the last checking.
Date published: 2023-03-23
Rated 5 out of 5 by from forced review easy but expensive , some errors would not allow correction
Date published: 2023-03-23
Rated 5 out of 5 by from Turbo Tax is Awesome! Turbo Tax makes the process easy! I didn't have to go to a tax preparer's office, everything was completed in the comfort of my own home.
Date published: 2023-03-23
Rated 4 out of 5 by from Overall great, needs better Amended instructions Overall TurboTax is awesome, however each year there is something that usually trips me up and may or may not be found in the user Help comments which are not always reliable (can TurboTax monitor them more and insert comments?). For example, this year I had to do amended taxes, and after my returns were processed, I went back into TurboTax to do the amended taxes. That went OK until it was time to submit them, a popup with my Federal amended return came up which I printed, signed and, following the instructions from TurboTax, mailed at the post office. Then did the state (CA) one electronically. However after all that, in closing out TurboTax found that it wanted me to submit the Federal one again electronically too, which I did, then it had me print out a Voucher to include in the postal mail, but I had already mailed all the forms TurboTax had me print out! Why didn't those form instructions (and the app) tell me to NOT mail until the VOUCHER was printed to include? So now I'm wondering if my Amended return will have problems at the IRS.... Not a good feeling.
Date published: 2023-03-23
Rated 5 out of 5 by from Turbo Tax gets the job done Excellent tax software. Asks all the questions to help you complete the return and has detailed information you can access if you're not sure about something.
Date published: 2023-03-23
All TurboTax® Offerings Reviews - Page 5973
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 3 out of 5 by from DISTURBING ERRORS During e-filing you found errors which you didn't find during review!? I find that very strange. Nothing changed during the filing process, and you assured me everything was fine when I started the filing process. Also, during the earlier review (federal/state) you asked for quite a bit of information you had said earlier had been transferred from my 2021 return. During that review you also asked for information out of context and it was difficult to tell what's really being requested. The only way I could get my returns to pass review was go to the forms and fill things out there. Not a great endorsement of your programming! Interesting - you say "Jim" isn't a valid Nickname!? The error message was "1 character too short"!
Date published: 2023-03-23
Rated 5 out of 5 by from TurboTax is Awesome! Simple to use and quick. It is awesome that there is no cost to file for the military. I will continue to use TurboTax.
Date published: 2023-03-23
Rated 5 out of 5 by from Working with TurboTax is a huge relief This stuff makes me nervous, but TurboTax was reassuring and thorough. I'm recommending it to family and friends.
Date published: 2023-03-23
Rated 2 out of 5 by from Turbo Tax is frustrating Turbo Tax has changed its platform. It no longer provides access to previous tax returns in the beginning stages. It does not allow users to look at tax return forms as its being filled in (at least not that I could find). When I specified unreimbursed meal expenses, the program insisted that my unreimbursed expenses were less than the "reimbursed expenses". I did not check the box that indicated the expenses were reimbursed. Later, the program asked for the prior year's AGI and indicated I could look it up via Turbo Tax. When I attempted to do this multiple times, the message I got is that I did not file with Turbo Tax for the prior year. Well, I did. I have a hard copy to prove it. The new interface is not as user friendly as it once was.
Date published: 2023-03-23
Rated 5 out of 5 by from Turbo tax is awesome Turbo tax is a good software to use for tax purposes
Date published: 2023-03-23
Rated 1 out of 5 by from My rental mortgage interest can't be deducted Turbo didn't remind me that my rental property's mortgage interest should not be added to my deduction. It even said everything looks good during the last checking.
Date published: 2023-03-23
Rated 5 out of 5 by from forced review easy but expensive , some errors would not allow correction
Date published: 2023-03-23
Rated 5 out of 5 by from Turbo Tax is Awesome! Turbo Tax makes the process easy! I didn't have to go to a tax preparer's office, everything was completed in the comfort of my own home.
Date published: 2023-03-23
Rated 4 out of 5 by from Overall great, needs better Amended instructions Overall TurboTax is awesome, however each year there is something that usually trips me up and may or may not be found in the user Help comments which are not always reliable (can TurboTax monitor them more and insert comments?). For example, this year I had to do amended taxes, and after my returns were processed, I went back into TurboTax to do the amended taxes. That went OK until it was time to submit them, a popup with my Federal amended return came up which I printed, signed and, following the instructions from TurboTax, mailed at the post office. Then did the state (CA) one electronically. However after all that, in closing out TurboTax found that it wanted me to submit the Federal one again electronically too, which I did, then it had me print out a Voucher to include in the postal mail, but I had already mailed all the forms TurboTax had me print out! Why didn't those form instructions (and the app) tell me to NOT mail until the VOUCHER was printed to include? So now I'm wondering if my Amended return will have problems at the IRS.... Not a good feeling.
Date published: 2023-03-23
Rated 5 out of 5 by from Turbo Tax gets the job done Excellent tax software. Asks all the questions to help you complete the return and has detailed information you can access if you're not sure about something.
Date published: 2023-03-23
All TurboTax® Offerings Reviews - Page 5973