TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Reviews

Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.

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Rated 5 out of 5 by from Always Great! 5 stars as always! Love being able to do my taxes from home, and get the biggest refunds possible!
Date published: 2023-03-19
Rated 5 out of 5 by from 2023 review I have used Turbo tax for years and been very happy until last year. It was grossly wrong last year, but I believe it was due to the mess the government made of the stimulus payments. So, I am giving them my usual 5 stars. If this year is also wrong, I will be revising my review.
Date published: 2023-03-19
Rated 3 out of 5 by from CD issues Purchased CD from Costco, tried to install it on my computer and received an error code 606. called support twice. Had to download from website and pay twice the amount. frustrating, frustrating, grrr. Hope to get a refund from Costco.
Date published: 2023-03-19
Rated 4 out of 5 by from TurboTax online is OK, desktop version is buggy TurboTax online becomes better every year. But I did a mistake bought desktop version which is really awful - it hangs up, crashes and even could not get my previous year info for the web.
Date published: 2023-03-19
Rated 5 out of 5 by from Best in Class Experience Always super quick and easy. A great user experience. I'm in UX design and you're best in class.
Date published: 2023-03-19
Rated 2 out of 5 by from Lack of Customer Service Easy Access I spent 6 hours with a variety of tax experts. Nobody could get the problem fixed. And although I buy the Home & Business Version and have in the past had access to an accountant, they have fazed that out for the desktop version. More than a decade of doing taxes with Turbo Tax. NO MORE.
Date published: 2023-03-19
Rated 2 out of 5 by from Price keeps going up, hidden fees Price goes up every year. If I realized how expensive it was before I started I wouldn't have went through with it. Its double what it should cost. This will be my last time using
Date published: 2023-03-19
Rated 5 out of 5 by from EZ & Fast This is my first time experience and it was quite easy and I finish in no time. I recommend Turbotax to everyone. Please check it out and save the filing fee.
Date published: 2023-03-19
Rated 1 out of 5 by from AGI Issues AGAIN Same issue every year...Return gets rejected stating that my AGI doesn't match even though I'm taking the number off of last year's tax return that I did through Turbo Tax!
Date published: 2023-03-19
Rated 5 out of 5 by from Very simple and intuitive My CPA was going to charge me $750. Turbo Tax walked me through every step. Only suggestion is to provide more expertise from online help for customers who own businesses and have K1 issued.
Date published: 2023-03-19
All TurboTax® Offerings Reviews - Page 5972
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Always Great! 5 stars as always! Love being able to do my taxes from home, and get the biggest refunds possible!
Date published: 2023-03-19
Rated 5 out of 5 by from 2023 review I have used Turbo tax for years and been very happy until last year. It was grossly wrong last year, but I believe it was due to the mess the government made of the stimulus payments. So, I am giving them my usual 5 stars. If this year is also wrong, I will be revising my review.
Date published: 2023-03-19
Rated 3 out of 5 by from CD issues Purchased CD from Costco, tried to install it on my computer and received an error code 606. called support twice. Had to download from website and pay twice the amount. frustrating, frustrating, grrr. Hope to get a refund from Costco.
Date published: 2023-03-19
Rated 4 out of 5 by from TurboTax online is OK, desktop version is buggy TurboTax online becomes better every year. But I did a mistake bought desktop version which is really awful - it hangs up, crashes and even could not get my previous year info for the web.
Date published: 2023-03-19
Rated 5 out of 5 by from Best in Class Experience Always super quick and easy. A great user experience. I'm in UX design and you're best in class.
Date published: 2023-03-19
Rated 2 out of 5 by from Lack of Customer Service Easy Access I spent 6 hours with a variety of tax experts. Nobody could get the problem fixed. And although I buy the Home & Business Version and have in the past had access to an accountant, they have fazed that out for the desktop version. More than a decade of doing taxes with Turbo Tax. NO MORE.
Date published: 2023-03-19
Rated 2 out of 5 by from Price keeps going up, hidden fees Price goes up every year. If I realized how expensive it was before I started I wouldn't have went through with it. Its double what it should cost. This will be my last time using
Date published: 2023-03-19
Rated 5 out of 5 by from EZ & Fast This is my first time experience and it was quite easy and I finish in no time. I recommend Turbotax to everyone. Please check it out and save the filing fee.
Date published: 2023-03-19
Rated 1 out of 5 by from AGI Issues AGAIN Same issue every year...Return gets rejected stating that my AGI doesn't match even though I'm taking the number off of last year's tax return that I did through Turbo Tax!
Date published: 2023-03-19
Rated 5 out of 5 by from Very simple and intuitive My CPA was going to charge me $750. Turbo Tax walked me through every step. Only suggestion is to provide more expertise from online help for customers who own businesses and have K1 issued.
Date published: 2023-03-19
All TurboTax® Offerings Reviews - Page 5972