TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Reviews

Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.

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Rated 3 out of 5 by from Unsure if this was the right choice Paid $118 to file taxes. Initially rejected. Tried to submit again on Tax Day. I'm not sure what the consequence of that is - is it considered late if I get rejected? No real guidance from TurboTax on this
Date published: 2023-04-19
Rated 5 out of 5 by from Turbo Tax is helpful and east I totally recommend them. I was stressed out at first but that went away and it was done quick and easy. Thank you
Date published: 2023-04-19
Rated 3 out of 5 by from good service hidden fees I just wish Free meant Free not only if you have xyz its Free.
Date published: 2023-04-19
Rated 3 out of 5 by from EASY TO USE BUT CHEESY IF YOU WANT TO DOWNGRADE I thought I might need the premium, but when I was almost done i realized I only needed the deluxe. Deluxe is half the price. I was informed on TT I had to ERASE MY RETURN and start over if I wanted to downgrade. There should be a warning about this early on. Absolute nonsense way to do business!
Date published: 2023-04-19
Rated 1 out of 5 by from Cost way too much to file a 1099 It was all fine and helpful but $120 to file a 1099-NEC is ridiculous.
Date published: 2023-04-19
Rated 4 out of 5 by from Good Tool, but FRUSTRATING to finish! Everything was fine entering info, getting the best return, etc. And then I tried to pay the $25 fee to file my State return on my credit card. Not only could I not enter any information as a "guest", I also couldn't enter my login to my intuit account (the other suggested way to enter credit card info to complete the purchase). So I paid the $25 PLUS an additional $40 processing fee - which went through quickly. Seems pretty suspicious to me that I could easily pay with the fee but not with my credit card.
Date published: 2023-04-19
Rated 5 out of 5 by from Turbo tax is helpful and easy turbo tax has tabs to answer questions that arise while filling out the forms. They help you get a handle on what is being asked.
Date published: 2023-04-19
Rated 5 out of 5 by from TurboTax online is a lot easier than I thought! Easy tools, Asking the right questions, and I appreciated the download document feature
Date published: 2023-04-19
Rated 5 out of 5 by from Turbo Tax is Awesome very reliable and easy had no problems getting through it
Date published: 2023-04-19
Rated 3 out of 5 by from By Much more difficult this time. Xxxxxxxxxxx xxxxxxx
Date published: 2023-04-19
All TurboTax® Offerings Reviews - Page 592
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 3 out of 5 by from Unsure if this was the right choice Paid $118 to file taxes. Initially rejected. Tried to submit again on Tax Day. I'm not sure what the consequence of that is - is it considered late if I get rejected? No real guidance from TurboTax on this
Date published: 2023-04-19
Rated 5 out of 5 by from Turbo Tax is helpful and east I totally recommend them. I was stressed out at first but that went away and it was done quick and easy. Thank you
Date published: 2023-04-19
Rated 3 out of 5 by from good service hidden fees I just wish Free meant Free not only if you have xyz its Free.
Date published: 2023-04-19
Rated 3 out of 5 by from EASY TO USE BUT CHEESY IF YOU WANT TO DOWNGRADE I thought I might need the premium, but when I was almost done i realized I only needed the deluxe. Deluxe is half the price. I was informed on TT I had to ERASE MY RETURN and start over if I wanted to downgrade. There should be a warning about this early on. Absolute nonsense way to do business!
Date published: 2023-04-19
Rated 1 out of 5 by from Cost way too much to file a 1099 It was all fine and helpful but $120 to file a 1099-NEC is ridiculous.
Date published: 2023-04-19
Rated 4 out of 5 by from Good Tool, but FRUSTRATING to finish! Everything was fine entering info, getting the best return, etc. And then I tried to pay the $25 fee to file my State return on my credit card. Not only could I not enter any information as a "guest", I also couldn't enter my login to my intuit account (the other suggested way to enter credit card info to complete the purchase). So I paid the $25 PLUS an additional $40 processing fee - which went through quickly. Seems pretty suspicious to me that I could easily pay with the fee but not with my credit card.
Date published: 2023-04-19
Rated 5 out of 5 by from Turbo tax is helpful and easy turbo tax has tabs to answer questions that arise while filling out the forms. They help you get a handle on what is being asked.
Date published: 2023-04-19
Rated 5 out of 5 by from TurboTax online is a lot easier than I thought! Easy tools, Asking the right questions, and I appreciated the download document feature
Date published: 2023-04-19
Rated 5 out of 5 by from Turbo Tax is Awesome very reliable and easy had no problems getting through it
Date published: 2023-04-19
Rated 3 out of 5 by from By Much more difficult this time. Xxxxxxxxxxx xxxxxxx
Date published: 2023-04-19
All TurboTax® Offerings Reviews - Page 592