TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Reviews

Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.

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Rated 5 out of 5 by from Turbo Tax is great! This was so easy to use. I will definitely use them in the future. Thank you Turbo Tax.
Date published: 2023-03-20
Rated 5 out of 5 by from TT is nice OK but paying taxes, especially extra, is really awful!
Date published: 2023-03-20
Rated 5 out of 5 by from Turbo Tax is great it was good. easy to work. will for sure tell my family and friends about it.
Date published: 2023-03-20
Rated 5 out of 5 by from I trust Turbo tax I have used Turbo Tax for several years and it has worked beautifully for me.
Date published: 2023-03-20
Rated 1 out of 5 by from Double Charged for having HSA Everything was fine till the Health Savings account sections, after which it demanded I upgrade to deluxe or it couldn't process. After agreeing to upgrade & having my credit card charged I noticed that the Max service was added as an additional charge I didn't agree to but I got over that. When I got to the last section before determining debit/credit options I was "pay walled" & asked for another payment. After 2 hours of calling to try & get it resolved as I has an e-mailed receipt, I just threw up my hands paid again and finished filing. Since I started filing my taxes through Turbotax I've never had such a horrible experience till this year.
Date published: 2023-03-20
Rated 5 out of 5 by from Good professional support I was happy to make sure I was not receiving less money that I should. That's why I thank Ron, a TurboTax expert with more than 40 years in the field, for his help. Thank you!
Date published: 2023-03-20
Rated 5 out of 5 by from The guidance was so helpful and online assistance Great help from the online guidance consular and the Turbo checker so spot on
Date published: 2023-03-20
Rated 5 out of 5 by from Turbo Tax is awesome and easy! Steps and guidance is excellent. Appreciate the helpful hints and definitions.
Date published: 2023-03-20
Rated 3 out of 5 by from Needs help So . . I'm super annoyed at 2 aspects 1) the constant attempts at upselling!! I swear that I could do this much quicker if I didn't need to decline the upsell every other screen. 2) I have an easy-peasy return & was charged an extra $59 b/c I have 1 taxable brokerage account
Date published: 2023-03-20
Rated 5 out of 5 by from Turbo Tax is efficient and quick as always Doing your taxes can be frustration for anyone. But Turbo Tax makes it simple for you to do and file your taxes. The smoothness of the user interface makes the experience less frustrating for anyone not comfortable with filing taxes. Even with any questions, they have answers, explanations, and recommendations for any issues that may arise. I highly recommend Turbo Tax to anyone seeking a smooth experience. And with the different tiers of support, you can get the level of security that feels comfortable regarding your tax filing situation.
Date published: 2023-03-20
All TurboTax® Offerings Reviews - Page 5898
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Turbo Tax is great! This was so easy to use. I will definitely use them in the future. Thank you Turbo Tax.
Date published: 2023-03-20
Rated 5 out of 5 by from TT is nice OK but paying taxes, especially extra, is really awful!
Date published: 2023-03-20
Rated 5 out of 5 by from Turbo Tax is great it was good. easy to work. will for sure tell my family and friends about it.
Date published: 2023-03-20
Rated 5 out of 5 by from I trust Turbo tax I have used Turbo Tax for several years and it has worked beautifully for me.
Date published: 2023-03-20
Rated 1 out of 5 by from Double Charged for having HSA Everything was fine till the Health Savings account sections, after which it demanded I upgrade to deluxe or it couldn't process. After agreeing to upgrade & having my credit card charged I noticed that the Max service was added as an additional charge I didn't agree to but I got over that. When I got to the last section before determining debit/credit options I was "pay walled" & asked for another payment. After 2 hours of calling to try & get it resolved as I has an e-mailed receipt, I just threw up my hands paid again and finished filing. Since I started filing my taxes through Turbotax I've never had such a horrible experience till this year.
Date published: 2023-03-20
Rated 5 out of 5 by from Good professional support I was happy to make sure I was not receiving less money that I should. That's why I thank Ron, a TurboTax expert with more than 40 years in the field, for his help. Thank you!
Date published: 2023-03-20
Rated 5 out of 5 by from The guidance was so helpful and online assistance Great help from the online guidance consular and the Turbo checker so spot on
Date published: 2023-03-20
Rated 5 out of 5 by from Turbo Tax is awesome and easy! Steps and guidance is excellent. Appreciate the helpful hints and definitions.
Date published: 2023-03-20
Rated 3 out of 5 by from Needs help So . . I'm super annoyed at 2 aspects 1) the constant attempts at upselling!! I swear that I could do this much quicker if I didn't need to decline the upsell every other screen. 2) I have an easy-peasy return & was charged an extra $59 b/c I have 1 taxable brokerage account
Date published: 2023-03-20
Rated 5 out of 5 by from Turbo Tax is efficient and quick as always Doing your taxes can be frustration for anyone. But Turbo Tax makes it simple for you to do and file your taxes. The smoothness of the user interface makes the experience less frustrating for anyone not comfortable with filing taxes. Even with any questions, they have answers, explanations, and recommendations for any issues that may arise. I highly recommend Turbo Tax to anyone seeking a smooth experience. And with the different tiers of support, you can get the level of security that feels comfortable regarding your tax filing situation.
Date published: 2023-03-20
All TurboTax® Offerings Reviews - Page 5898