TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Reviews

Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.

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Rated 5 out of 5 by from Turbo Tax is my life and savior Just so great and simple. Love the graphics! Thank you
Date published: 2023-03-20
Rated 1 out of 5 by from not happy with the e-file I could not e-file because of the 8962 form IRS recommended that I include with the e-file and it would go through. went through 3 CSR's and still did not work so the last CSR told me file it by mail.
Date published: 2023-03-20
Rated 5 out of 5 by from Awesome service to have I always owe and it really helps me a lot. I have been using Turbo Tax for years my whole family does.
Date published: 2023-03-20
Rated 4 out of 5 by from Discount not applied Software was fine but when I clicked the email link for 20% off it did not apply it and still charged me $59 for the software and then the non discounted $59 for state return.
Date published: 2023-03-20
Rated 4 out of 5 by from Very easy to use For some reason, when I changed my service from "Live Deluxe," to just Deluxe, the amount I owed both State and Federal went up. Nothing changed, as I used the standard deduction.
Date published: 2023-03-20
Rated 5 out of 5 by from turbo tax is awesome easy to use for computer stupid old people like myself
Date published: 2023-03-20
Rated 2 out of 5 by from Used TT for over 10 years Most un-intuitive one yet. Sure you have professionals review it, but any users of various age group test it?
Date published: 2023-03-20
Rated 4 out of 5 by from Gets the job done Getting started was onerous, too much commercial information. I already had a confirmation number and several year history. I just wanted to load information. I used an online chat, and the access screen part didn't work, so she called me and was helpful.
Date published: 2023-03-20
Rated 5 out of 5 by from Easy and Free! Very simple and I am grateful that it was free. Thank you!
Date published: 2023-03-20
Rated 2 out of 5 by from Federal was awesome. Louisiana Taxes terrible Federal taxes good as usual. Louisianan State Taxes, terrible. Have to file it to old fashion way. On approximately $14,000 in taxable income, my taxes were over $5,000!!! Obviously wasn't accounting for $165,691 in non-taxable La Teacher's Pensions of $165,691!! Wasted a lot of time with trying to make it work!!!
Date published: 2023-03-20
All TurboTax® Offerings Reviews - Page 5863
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Turbo Tax is my life and savior Just so great and simple. Love the graphics! Thank you
Date published: 2023-03-20
Rated 1 out of 5 by from not happy with the e-file I could not e-file because of the 8962 form IRS recommended that I include with the e-file and it would go through. went through 3 CSR's and still did not work so the last CSR told me file it by mail.
Date published: 2023-03-20
Rated 5 out of 5 by from Awesome service to have I always owe and it really helps me a lot. I have been using Turbo Tax for years my whole family does.
Date published: 2023-03-20
Rated 4 out of 5 by from Discount not applied Software was fine but when I clicked the email link for 20% off it did not apply it and still charged me $59 for the software and then the non discounted $59 for state return.
Date published: 2023-03-20
Rated 4 out of 5 by from Very easy to use For some reason, when I changed my service from "Live Deluxe," to just Deluxe, the amount I owed both State and Federal went up. Nothing changed, as I used the standard deduction.
Date published: 2023-03-20
Rated 5 out of 5 by from turbo tax is awesome easy to use for computer stupid old people like myself
Date published: 2023-03-20
Rated 2 out of 5 by from Used TT for over 10 years Most un-intuitive one yet. Sure you have professionals review it, but any users of various age group test it?
Date published: 2023-03-20
Rated 4 out of 5 by from Gets the job done Getting started was onerous, too much commercial information. I already had a confirmation number and several year history. I just wanted to load information. I used an online chat, and the access screen part didn't work, so she called me and was helpful.
Date published: 2023-03-20
Rated 5 out of 5 by from Easy and Free! Very simple and I am grateful that it was free. Thank you!
Date published: 2023-03-20
Rated 2 out of 5 by from Federal was awesome. Louisiana Taxes terrible Federal taxes good as usual. Louisianan State Taxes, terrible. Have to file it to old fashion way. On approximately $14,000 in taxable income, my taxes were over $5,000!!! Obviously wasn't accounting for $165,691 in non-taxable La Teacher's Pensions of $165,691!! Wasted a lot of time with trying to make it work!!!
Date published: 2023-03-20
All TurboTax® Offerings Reviews - Page 5863