TURBOTAX CUSTOMER REVIEWS
TurboTax Live Assisted Reviews
Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.
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Rated 5 out of 5 by
Balbi12345 from
Turbo Tax is my life and savior
Just so great and simple. Love the graphics! Thank you
Date published: 2023-03-20
Rated 1 out of 5 by
Ed AL from
not happy with the e-file
I could not e-file because of the 8962 form IRS recommended that I include with the e-file and it would go through. went through 3 CSR's and still did not work so the last CSR told me file it by mail.
Date published: 2023-03-20
Rated 5 out of 5 by
JMSMITH2 from
Awesome service to have
I always owe and it really helps me a lot. I have been using Turbo Tax for years my whole family does.
Date published: 2023-03-20
Rated 4 out of 5 by
Tripster2me from
Discount not applied
Software was fine but when I clicked the email link for 20% off it did not apply it and still charged me $59 for the software and then the non discounted $59 for state return.
Date published: 2023-03-20
Rated 4 out of 5 by
JKaneK from
Very easy to use
For some reason, when I changed my service from "Live Deluxe," to just Deluxe, the amount I owed both State and Federal went up. Nothing changed, as I used the standard deduction.
Date published: 2023-03-20
Rated 5 out of 5 by
powerplanter from
turbo tax is awesome
easy to use for computer stupid old people like myself
Date published: 2023-03-20
Rated 2 out of 5 by
JPDDPJ from
Used TT for over 10 years
Most un-intuitive one yet. Sure you have professionals review it, but any users of various age group test it?
Date published: 2023-03-20
Rated 4 out of 5 by
PJ44 from
Gets the job done
Getting started was onerous, too much commercial information. I already had a confirmation number and several year history. I just wanted to load information. I used an online chat, and the access screen part didn't work, so she called me and was helpful.
Date published: 2023-03-20
Rated 5 out of 5 by
KLI1 from
Easy and Free!
Very simple and I am grateful that it was free. Thank you!
Date published: 2023-03-20
Rated 2 out of 5 by
lhowell46 from
Federal was awesome. Louisiana Taxes terrible
Federal taxes good as usual. Louisianan State Taxes, terrible. Have to file it to old fashion way. On approximately $14,000 in taxable income, my taxes were over $5,000!!! Obviously wasn't accounting for $165,691 in non-taxable La Teacher's Pensions of $165,691!! Wasted a lot of time with trying to make it work!!!
All TurboTax® Offerings Reviews - Page 5863
Date published: 2023-03-20
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Sort by
Narrow your results
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Filter by product
TurboTax Online
TurboTax Live Assisted
TurboTax CD/Download
TurboTax Live Full Service
Rated 5 out of 5 by
Balbi12345 from
Turbo Tax is my life and savior
Just so great and simple. Love the graphics! Thank you
Date published: 2023-03-20
Rated 1 out of 5 by
Ed AL from
not happy with the e-file
I could not e-file because of the 8962 form IRS recommended that I include with the e-file and it would go through. went through 3 CSR's and still did not work so the last CSR told me file it by mail.
Date published: 2023-03-20
Rated 5 out of 5 by
JMSMITH2 from
Awesome service to have
I always owe and it really helps me a lot. I have been using Turbo Tax for years my whole family does.
Date published: 2023-03-20
Rated 4 out of 5 by
Tripster2me from
Discount not applied
Software was fine but when I clicked the email link for 20% off it did not apply it and still charged me $59 for the software and then the non discounted $59 for state return.
Date published: 2023-03-20
Rated 4 out of 5 by
JKaneK from
Very easy to use
For some reason, when I changed my service from "Live Deluxe," to just Deluxe, the amount I owed both State and Federal went up. Nothing changed, as I used the standard deduction.
Date published: 2023-03-20
Rated 5 out of 5 by
powerplanter from
turbo tax is awesome
easy to use for computer stupid old people like myself
Date published: 2023-03-20
Rated 2 out of 5 by
JPDDPJ from
Used TT for over 10 years
Most un-intuitive one yet. Sure you have professionals review it, but any users of various age group test it?
Date published: 2023-03-20
Rated 4 out of 5 by
PJ44 from
Gets the job done
Getting started was onerous, too much commercial information. I already had a confirmation number and several year history. I just wanted to load information. I used an online chat, and the access screen part didn't work, so she called me and was helpful.
Date published: 2023-03-20
Rated 5 out of 5 by
KLI1 from
Easy and Free!
Very simple and I am grateful that it was free. Thank you!
Date published: 2023-03-20
Rated 2 out of 5 by
lhowell46 from
Federal was awesome. Louisiana Taxes terrible
Federal taxes good as usual. Louisianan State Taxes, terrible. Have to file it to old fashion way. On approximately $14,000 in taxable income, my taxes were over $5,000!!! Obviously wasn't accounting for $165,691 in non-taxable La Teacher's Pensions of $165,691!! Wasted a lot of time with trying to make it work!!!
All TurboTax® Offerings Reviews - Page 5863
Date published: 2023-03-20