TURBOTAX CUSTOMER REVIEWS
TurboTax Live Assisted Reviews
Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.
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Rated 5 out of 5 by
Punch1983 from
Great
Nice and courteous, she was prompt with my info and I love it
Date published: 2023-03-20
Rated 2 out of 5 by
Pathfinder67 from
More difficult than it should be
Older, retired gentleman who has been doing this long enough to basically understand the process. Start to finish the process was confusing. I purchased a TurboTax program from Sam's Club. My new laptop does not have a DVD drive, so I went online and entered my license code. When I finished the process, I had to pay for the program again. A+B+C=D would have been much simpler. I finally reached a customer service representative who was kind and thoughtful and helped me finish the task. Great for her, D- for your program.
Date published: 2023-03-20
Rated 5 out of 5 by
Sospsshie1210 from
Easy Peasy!
I had to do the taxes twice. There was some sort of glitch in the system and the IRS did not have my taxes when I checked on my return. The rep I spoke to was very helpful but could not find the taxes. I understand that glitches can happen since I am very computer literate and wi-fi literate too. This is the 5th year I've used Turbo Tax and the only time anything ever happened that was out of the ordinary!
Date published: 2023-03-20
Rated 4 out of 5 by
null from
Turbo Tax - Convenient
Overall easy to use. Slightly more difficult for Schedule D & related Form 8949 but was able to figure it out & get the information populated
Date published: 2023-03-20
Rated 5 out of 5 by
Waggy51 from
User Friendly & Reliable
I have been using Turbo Tax for filing my returns for almost 30 years. It is very user friendly and reliable. I import my tax returns from previous year which saves me from reentering personal info again. I take standard deduction but have some stock investment that TT imports all relevant data ie dividends, gain and loss, etc from the brokerage site and takes care of most of the required information.
Date published: 2023-03-20
Rated 5 out of 5 by
Jeni Kane from
Turbo tax is awesome
It’s easy to use and navigate. Glad I can talk to someone if I need help
Date published: 2023-03-20
Rated 5 out of 5 by
Hobnobthe great from
Easy Peasy
Very good experience Easy to use. Plan on using it again next year.
Date published: 2023-03-20
Rated 5 out of 5 by
ciscoslugger from
Quick and Easy
TurboTax makes filing our taxes very fast and easy. 2022 taxes filed with 90 minutes.
Date published: 2023-03-20
Rated 5 out of 5 by
Rowenpendragon from
Nice experience
It was easy to use and it is fast. I will use it again next year
Date published: 2023-03-20
Rated 1 out of 5 by
haworthhoarder from
deceptive
Charging different and higher fee than advertised. Adding on unknown to us penalty IRS fees. No explanation. Last year using this service.
All TurboTax® Offerings Reviews - Page 5853
Date published: 2023-03-20
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Sort by
Narrow your results
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Filter by product
TurboTax Online
TurboTax Live Assisted
TurboTax CD/Download
TurboTax Live Full Service
Rated 5 out of 5 by
Punch1983 from
Great
Nice and courteous, she was prompt with my info and I love it
Date published: 2023-03-20
Rated 2 out of 5 by
Pathfinder67 from
More difficult than it should be
Older, retired gentleman who has been doing this long enough to basically understand the process. Start to finish the process was confusing. I purchased a TurboTax program from Sam's Club. My new laptop does not have a DVD drive, so I went online and entered my license code. When I finished the process, I had to pay for the program again. A+B+C=D would have been much simpler. I finally reached a customer service representative who was kind and thoughtful and helped me finish the task. Great for her, D- for your program.
Date published: 2023-03-20
Rated 5 out of 5 by
Sospsshie1210 from
Easy Peasy!
I had to do the taxes twice. There was some sort of glitch in the system and the IRS did not have my taxes when I checked on my return. The rep I spoke to was very helpful but could not find the taxes. I understand that glitches can happen since I am very computer literate and wi-fi literate too. This is the 5th year I've used Turbo Tax and the only time anything ever happened that was out of the ordinary!
Date published: 2023-03-20
Rated 4 out of 5 by
null from
Turbo Tax - Convenient
Overall easy to use. Slightly more difficult for Schedule D & related Form 8949 but was able to figure it out & get the information populated
Date published: 2023-03-20
Rated 5 out of 5 by
Waggy51 from
User Friendly & Reliable
I have been using Turbo Tax for filing my returns for almost 30 years. It is very user friendly and reliable. I import my tax returns from previous year which saves me from reentering personal info again. I take standard deduction but have some stock investment that TT imports all relevant data ie dividends, gain and loss, etc from the brokerage site and takes care of most of the required information.
Date published: 2023-03-20
Rated 5 out of 5 by
Jeni Kane from
Turbo tax is awesome
It’s easy to use and navigate. Glad I can talk to someone if I need help
Date published: 2023-03-20
Rated 5 out of 5 by
Hobnobthe great from
Easy Peasy
Very good experience Easy to use. Plan on using it again next year.
Date published: 2023-03-20
Rated 5 out of 5 by
ciscoslugger from
Quick and Easy
TurboTax makes filing our taxes very fast and easy. 2022 taxes filed with 90 minutes.
Date published: 2023-03-20
Rated 5 out of 5 by
Rowenpendragon from
Nice experience
It was easy to use and it is fast. I will use it again next year
Date published: 2023-03-20
Rated 1 out of 5 by
haworthhoarder from
deceptive
Charging different and higher fee than advertised. Adding on unknown to us penalty IRS fees. No explanation. Last year using this service.
All TurboTax® Offerings Reviews - Page 5853
Date published: 2023-03-20