TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Reviews

Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.

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Rated 5 out of 5 by from Great Nice and courteous, she was prompt with my info and I love it
Date published: 2023-03-20
Rated 2 out of 5 by from More difficult than it should be Older, retired gentleman who has been doing this long enough to basically understand the process. Start to finish the process was confusing. I purchased a TurboTax program from Sam's Club. My new laptop does not have a DVD drive, so I went online and entered my license code. When I finished the process, I had to pay for the program again. A+B+C=D would have been much simpler. I finally reached a customer service representative who was kind and thoughtful and helped me finish the task. Great for her, D- for your program.
Date published: 2023-03-20
Rated 5 out of 5 by from Easy Peasy! I had to do the taxes twice. There was some sort of glitch in the system and the IRS did not have my taxes when I checked on my return. The rep I spoke to was very helpful but could not find the taxes. I understand that glitches can happen since I am very computer literate and wi-fi literate too. This is the 5th year I've used Turbo Tax and the only time anything ever happened that was out of the ordinary!
Date published: 2023-03-20
Rated 4 out of 5 by from Turbo Tax - Convenient Overall easy to use. Slightly more difficult for Schedule D & related Form 8949 but was able to figure it out & get the information populated
Date published: 2023-03-20
Rated 5 out of 5 by from User Friendly & Reliable I have been using Turbo Tax for filing my returns for almost 30 years. It is very user friendly and reliable. I import my tax returns from previous year which saves me from reentering personal info again. I take standard deduction but have some stock investment that TT imports all relevant data ie dividends, gain and loss, etc from the brokerage site and takes care of most of the required information.
Date published: 2023-03-20
Rated 5 out of 5 by from Turbo tax is awesome It’s easy to use and navigate. Glad I can talk to someone if I need help
Date published: 2023-03-20
Rated 5 out of 5 by from Easy Peasy Very good experience Easy to use. Plan on using it again next year.
Date published: 2023-03-20
Rated 5 out of 5 by from Quick and Easy TurboTax makes filing our taxes very fast and easy. 2022 taxes filed with 90 minutes.
Date published: 2023-03-20
Rated 5 out of 5 by from Nice experience It was easy to use and it is fast. I will use it again next year
Date published: 2023-03-20
Rated 1 out of 5 by from deceptive Charging different and higher fee than advertised. Adding on unknown to us penalty IRS fees. No explanation. Last year using this service.
Date published: 2023-03-20
All TurboTax® Offerings Reviews - Page 5853
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Great Nice and courteous, she was prompt with my info and I love it
Date published: 2023-03-20
Rated 2 out of 5 by from More difficult than it should be Older, retired gentleman who has been doing this long enough to basically understand the process. Start to finish the process was confusing. I purchased a TurboTax program from Sam's Club. My new laptop does not have a DVD drive, so I went online and entered my license code. When I finished the process, I had to pay for the program again. A+B+C=D would have been much simpler. I finally reached a customer service representative who was kind and thoughtful and helped me finish the task. Great for her, D- for your program.
Date published: 2023-03-20
Rated 5 out of 5 by from Easy Peasy! I had to do the taxes twice. There was some sort of glitch in the system and the IRS did not have my taxes when I checked on my return. The rep I spoke to was very helpful but could not find the taxes. I understand that glitches can happen since I am very computer literate and wi-fi literate too. This is the 5th year I've used Turbo Tax and the only time anything ever happened that was out of the ordinary!
Date published: 2023-03-20
Rated 4 out of 5 by from Turbo Tax - Convenient Overall easy to use. Slightly more difficult for Schedule D & related Form 8949 but was able to figure it out & get the information populated
Date published: 2023-03-20
Rated 5 out of 5 by from User Friendly & Reliable I have been using Turbo Tax for filing my returns for almost 30 years. It is very user friendly and reliable. I import my tax returns from previous year which saves me from reentering personal info again. I take standard deduction but have some stock investment that TT imports all relevant data ie dividends, gain and loss, etc from the brokerage site and takes care of most of the required information.
Date published: 2023-03-20
Rated 5 out of 5 by from Turbo tax is awesome It’s easy to use and navigate. Glad I can talk to someone if I need help
Date published: 2023-03-20
Rated 5 out of 5 by from Easy Peasy Very good experience Easy to use. Plan on using it again next year.
Date published: 2023-03-20
Rated 5 out of 5 by from Quick and Easy TurboTax makes filing our taxes very fast and easy. 2022 taxes filed with 90 minutes.
Date published: 2023-03-20
Rated 5 out of 5 by from Nice experience It was easy to use and it is fast. I will use it again next year
Date published: 2023-03-20
Rated 1 out of 5 by from deceptive Charging different and higher fee than advertised. Adding on unknown to us penalty IRS fees. No explanation. Last year using this service.
Date published: 2023-03-20
All TurboTax® Offerings Reviews - Page 5853