TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Reviews

Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.

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Rated 4 out of 5 by from Charged for products not requested. TurboTax kept adding "Max Benefits" ($69) to my shopping cart without my authorization!!! I would like to stay with TurboTax in the future but if this keeps happening I will have to switch.
Date published: 2023-03-20
Rated 5 out of 5 by from Turbo tax is awesome Awesome job with TurboTax live agents help me every step of the way
Date published: 2023-03-20
Rated 5 out of 5 by from TurboTax is easy to use and navigate! As a first-time filer, navigating my way through TurboTax was pretty easy. If I ever got confused the live chat with an expert was there to help.
Date published: 2023-03-20
Rated 4 out of 5 by from Had to correct my errors After seeing the total service charge, it seem to be expensive.
Date published: 2023-03-20
Rated 5 out of 5 by from Simple I have used Turbo Tax for the past several years. Very simple. I have never had to contact support because the helpful tips always answered any questions I had.
Date published: 2023-03-20
Rated 4 out of 5 by from Turbo Tax is great I dealt with two separate representatives, they were both extremely helpful and pleasant
Date published: 2023-03-20
Rated 5 out of 5 by from Way Easier Than I Thought Super easy. Now I feel like we will be better prepared through the year knowing what to expect instead of just trusting our "tax person."
Date published: 2023-03-20
Rated 5 out of 5 by from Turbo makes taxes stress free Tax season is a breeze with Turbo Tax. I love how simple they make it but yet so professional.
Date published: 2023-03-20
Rated 1 out of 5 by from Turbo Tax Isn't Free Even though turbo tax says simple federal retuns are free, there is no option to select a free processing of federal returns. If there is an option, it is not easy to find, and I feel that the system steers the user into paying. The only reason I use TurboTax is that they have my historical information. Every year I feel cheated.
Date published: 2023-03-20
Rated 1 out of 5 by from Dont use if you did uber I had the paperwork and was going to fill out my self employment section myself but they forced me to pay for their plan that does it for you.
Date published: 2023-03-20
All TurboTax® Offerings Reviews - Page 5814
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from Charged for products not requested. TurboTax kept adding "Max Benefits" ($69) to my shopping cart without my authorization!!! I would like to stay with TurboTax in the future but if this keeps happening I will have to switch.
Date published: 2023-03-20
Rated 5 out of 5 by from Turbo tax is awesome Awesome job with TurboTax live agents help me every step of the way
Date published: 2023-03-20
Rated 5 out of 5 by from TurboTax is easy to use and navigate! As a first-time filer, navigating my way through TurboTax was pretty easy. If I ever got confused the live chat with an expert was there to help.
Date published: 2023-03-20
Rated 4 out of 5 by from Had to correct my errors After seeing the total service charge, it seem to be expensive.
Date published: 2023-03-20
Rated 5 out of 5 by from Simple I have used Turbo Tax for the past several years. Very simple. I have never had to contact support because the helpful tips always answered any questions I had.
Date published: 2023-03-20
Rated 4 out of 5 by from Turbo Tax is great I dealt with two separate representatives, they were both extremely helpful and pleasant
Date published: 2023-03-20
Rated 5 out of 5 by from Way Easier Than I Thought Super easy. Now I feel like we will be better prepared through the year knowing what to expect instead of just trusting our "tax person."
Date published: 2023-03-20
Rated 5 out of 5 by from Turbo makes taxes stress free Tax season is a breeze with Turbo Tax. I love how simple they make it but yet so professional.
Date published: 2023-03-20
Rated 1 out of 5 by from Turbo Tax Isn't Free Even though turbo tax says simple federal retuns are free, there is no option to select a free processing of federal returns. If there is an option, it is not easy to find, and I feel that the system steers the user into paying. The only reason I use TurboTax is that they have my historical information. Every year I feel cheated.
Date published: 2023-03-20
Rated 1 out of 5 by from Dont use if you did uber I had the paperwork and was going to fill out my self employment section myself but they forced me to pay for their plan that does it for you.
Date published: 2023-03-20
All TurboTax® Offerings Reviews - Page 5814