TURBOTAX LIVE CUSTOMER REVIEWS

TurboTax Live Reviews

TurboTax Live connects you with live Tax Experts on demand, and gives you unlimited advice and guidance from real tax experts online.

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Rated 1 out of 5 by from This is a scummy business. You should make it very clear what is covered in your free plan before starting. HSA accounts are not listed as an item not covered under the free plan. Also, you don't advertise that choosing to pay for your services with my refund actually costs an extra fee. I didn't know until I was about to finalize.
Date published: 2022-04-19
Rated 5 out of 5 by from Good Good experience , easy directions too follow. Will use the unit again
Date published: 2022-04-19
Rated 5 out of 5 by from Scared Filer I was scared and nervous but Turbo Tax walked me through it went through and verified my information multiple times and each time it was correct!! I was gaining confidence everytime I used the multiple checkers!!
Date published: 2022-04-19
Rated 4 out of 5 by from Great experience live experts were busy but the help menu was very resourceful
Date published: 2022-04-19
Rated 5 out of 5 by from Turbo Tax is Super Helpful and User Friendly I was able to get through a pretty complicated tax situation with the help of Turbo Tax. I was able to get significant tax deductions through its self-employment tax service. I got on the phone with a Turbo Tax representative, who walked me through my questions for 1 hour. She was truly amazing! I am really thankful for the service I received. I was able to file my taxes on time.
Date published: 2022-04-19
Rated 4 out of 5 by from Turbo Tax Is Great I have been using Turbo Tax for well over a decade. However the past several years that I have been purchasing the Turbo Tax software retail, I always have problems downloading the CD which never just starts and prompts for the validation number on its own. It is very discouraging and frustrating so much so I am thinking of switching to another software next year.
Date published: 2022-04-19
Rated 4 out of 5 by from TurboTax My Review One thing that is missing that would be helpful for repeat customers is the automatic calculation of carry-over deductions. It is frustrating when a couple like us does not have enough deductions for one year or we are over for the year that the software does not automatically calculate it for me.
Date published: 2022-04-19
Rated 5 out of 5 by from Great Excellent results. I’ve used turbo tax for the last 6 years
Date published: 2022-04-19
Rated 5 out of 5 by from turbo tax is wonderful very simple step by step instructions. If you have question they are quickly answered.
Date published: 2022-04-19
Rated 4 out of 5 by from Complicated no matter how easy you make it First time using turbo tax. Not terribly difficult. I'm not good at keeping up with past paperwork so hopefully it'll save that for next year.
Date published: 2022-04-19
All TurboTax® Offerings Reviews - Page 581
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 1 out of 5 by from This is a scummy business. You should make it very clear what is covered in your free plan before starting. HSA accounts are not listed as an item not covered under the free plan. Also, you don't advertise that choosing to pay for your services with my refund actually costs an extra fee. I didn't know until I was about to finalize.
Date published: 2022-04-19
Rated 5 out of 5 by from Good Good experience , easy directions too follow. Will use the unit again
Date published: 2022-04-19
Rated 5 out of 5 by from Scared Filer I was scared and nervous but Turbo Tax walked me through it went through and verified my information multiple times and each time it was correct!! I was gaining confidence everytime I used the multiple checkers!!
Date published: 2022-04-19
Rated 4 out of 5 by from Great experience live experts were busy but the help menu was very resourceful
Date published: 2022-04-19
Rated 5 out of 5 by from Turbo Tax is Super Helpful and User Friendly I was able to get through a pretty complicated tax situation with the help of Turbo Tax. I was able to get significant tax deductions through its self-employment tax service. I got on the phone with a Turbo Tax representative, who walked me through my questions for 1 hour. She was truly amazing! I am really thankful for the service I received. I was able to file my taxes on time.
Date published: 2022-04-19
Rated 4 out of 5 by from Turbo Tax Is Great I have been using Turbo Tax for well over a decade. However the past several years that I have been purchasing the Turbo Tax software retail, I always have problems downloading the CD which never just starts and prompts for the validation number on its own. It is very discouraging and frustrating so much so I am thinking of switching to another software next year.
Date published: 2022-04-19
Rated 4 out of 5 by from TurboTax My Review One thing that is missing that would be helpful for repeat customers is the automatic calculation of carry-over deductions. It is frustrating when a couple like us does not have enough deductions for one year or we are over for the year that the software does not automatically calculate it for me.
Date published: 2022-04-19
Rated 5 out of 5 by from Great Excellent results. I’ve used turbo tax for the last 6 years
Date published: 2022-04-19
Rated 5 out of 5 by from turbo tax is wonderful very simple step by step instructions. If you have question they are quickly answered.
Date published: 2022-04-19
Rated 4 out of 5 by from Complicated no matter how easy you make it First time using turbo tax. Not terribly difficult. I'm not good at keeping up with past paperwork so hopefully it'll save that for next year.
Date published: 2022-04-19
All TurboTax® Offerings Reviews - Page 581