TURBOTAX CUSTOMER REVIEWS
TurboTax Live Assisted Reviews
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Rated 5 out of 5 by
WolfFitness14 from
Amazing
TurboTax made it simple and easy to find my return. I recommend TurboTax to anyone.
Date published: 2023-03-21
Rated 5 out of 5 by
majae from
helpful
I see trying to help people file taxes more easier.
Date published: 2023-03-21
Rated 1 out of 5 by
Donnie555 from
Because why?
Why charge people for paying with their refund that makes no sense.
Date published: 2023-03-21
Rated 2 out of 5 by
Veterans Wife from
Glitches in the state, not user friendly
There were glitches in the state tax preparation. It took hours and turbo tax automatically kept changing the information on my return and then would flag it. I paid for the state and federal at the same time and could not get a refund on the state portion. Most complications and frustrations I have ever had in multiple years of using the program. I had to go back and zero out some stuff on my already submitted federal taxes because turbo tax assumes Wisconsin uses same information. Taxes for Veterans have to be adjusted over an acre! Not all property taxes can be claimed that federal allows if receiving Veteran credit even if more were paid.
Date published: 2023-03-21
Rated 1 out of 5 by
Brian Speicher from
Leaving them after 32 years!
Terrible customer service and forcing me to pay fees that I had to select in order to talk to a live rep about a system issue that was their issue.
Date published: 2023-03-21
Rated 5 out of 5 by
Rickstew from
Turbo Tax meets our needs
We've used TT for 20 years and it has always been a useful tool for our tax process! No intention of changing.
Date published: 2023-03-21
Rated 5 out of 5 by
jacquelinehart from
Super Easy
the simplicity of it was much appreciated. have no complaints!
Date published: 2023-03-21
Rated 5 out of 5 by
HilaryinDC from
Better by the Year
I've been using TT for more than 20 years and it just gets better every year! No matter what tax circumstance I've found myself in, TT handles it - they've thought of everything!
Date published: 2023-03-21
Rated 4 out of 5 by
Vitamin Vito from
Turbo Tax Is Great
Turbo Tax does make it much easier to do your taxes. Walking through every step and answering questions is mostly very easy. There are some operational changes over the last few years which is annoying. When you have to do this on your own, people don't like operational change. Keep it simple! One thing that did not occur was that it did not ask me if I wanted to make estimated payments in my state return. I had to find the form and fill in the blanks. It then automatically assumed I also wanted to make estimated federal payments and created those forms as well.
Date published: 2023-03-21
Rated 1 out of 5 by
Terr1820 from
Not Awesome
I dislike that the software forces you to upgrade by promoting saving and once you upgrade you don't save anything.
All TurboTax® Offerings Reviews - Page 5779
Date published: 2023-03-21
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Sort by
Narrow your results
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Filter by product
TurboTax Online
TurboTax Live Assisted
TurboTax CD/Download
TurboTax Live Full Service
Rated 5 out of 5 by
WolfFitness14 from
Amazing
TurboTax made it simple and easy to find my return. I recommend TurboTax to anyone.
Date published: 2023-03-21
Rated 5 out of 5 by
majae from
helpful
I see trying to help people file taxes more easier.
Date published: 2023-03-21
Rated 1 out of 5 by
Donnie555 from
Because why?
Why charge people for paying with their refund that makes no sense.
Date published: 2023-03-21
Rated 2 out of 5 by
Veterans Wife from
Glitches in the state, not user friendly
There were glitches in the state tax preparation. It took hours and turbo tax automatically kept changing the information on my return and then would flag it. I paid for the state and federal at the same time and could not get a refund on the state portion. Most complications and frustrations I have ever had in multiple years of using the program. I had to go back and zero out some stuff on my already submitted federal taxes because turbo tax assumes Wisconsin uses same information. Taxes for Veterans have to be adjusted over an acre! Not all property taxes can be claimed that federal allows if receiving Veteran credit even if more were paid.
Date published: 2023-03-21
Rated 1 out of 5 by
Brian Speicher from
Leaving them after 32 years!
Terrible customer service and forcing me to pay fees that I had to select in order to talk to a live rep about a system issue that was their issue.
Date published: 2023-03-21
Rated 5 out of 5 by
Rickstew from
Turbo Tax meets our needs
We've used TT for 20 years and it has always been a useful tool for our tax process! No intention of changing.
Date published: 2023-03-21
Rated 5 out of 5 by
jacquelinehart from
Super Easy
the simplicity of it was much appreciated. have no complaints!
Date published: 2023-03-21
Rated 5 out of 5 by
HilaryinDC from
Better by the Year
I've been using TT for more than 20 years and it just gets better every year! No matter what tax circumstance I've found myself in, TT handles it - they've thought of everything!
Date published: 2023-03-21
Rated 4 out of 5 by
Vitamin Vito from
Turbo Tax Is Great
Turbo Tax does make it much easier to do your taxes. Walking through every step and answering questions is mostly very easy. There are some operational changes over the last few years which is annoying. When you have to do this on your own, people don't like operational change. Keep it simple! One thing that did not occur was that it did not ask me if I wanted to make estimated payments in my state return. I had to find the form and fill in the blanks. It then automatically assumed I also wanted to make estimated federal payments and created those forms as well.
Date published: 2023-03-21
Rated 1 out of 5 by
Terr1820 from
Not Awesome
I dislike that the software forces you to upgrade by promoting saving and once you upgrade you don't save anything.
All TurboTax® Offerings Reviews - Page 5779
Date published: 2023-03-21