TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Reviews

Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.

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Rated 5 out of 5 by from Amazing TurboTax made it simple and easy to find my return. I recommend TurboTax to anyone.
Date published: 2023-03-21
Rated 5 out of 5 by from helpful I see trying to help people file taxes more easier.
Date published: 2023-03-21
Rated 1 out of 5 by from Because why? Why charge people for paying with their refund that makes no sense.
Date published: 2023-03-21
Rated 2 out of 5 by from Glitches in the state, not user friendly There were glitches in the state tax preparation. It took hours and turbo tax automatically kept changing the information on my return and then would flag it. I paid for the state and federal at the same time and could not get a refund on the state portion. Most complications and frustrations I have ever had in multiple years of using the program. I had to go back and zero out some stuff on my already submitted federal taxes because turbo tax assumes Wisconsin uses same information. Taxes for Veterans have to be adjusted over an acre! Not all property taxes can be claimed that federal allows if receiving Veteran credit even if more were paid.
Date published: 2023-03-21
Rated 1 out of 5 by from Leaving them after 32 years! Terrible customer service and forcing me to pay fees that I had to select in order to talk to a live rep about a system issue that was their issue.
Date published: 2023-03-21
Rated 5 out of 5 by from Turbo Tax meets our needs We've used TT for 20 years and it has always been a useful tool for our tax process! No intention of changing.
Date published: 2023-03-21
Rated 5 out of 5 by from Super Easy the simplicity of it was much appreciated. have no complaints!
Date published: 2023-03-21
Rated 5 out of 5 by from Better by the Year I've been using TT for more than 20 years and it just gets better every year! No matter what tax circumstance I've found myself in, TT handles it - they've thought of everything!
Date published: 2023-03-21
Rated 4 out of 5 by from Turbo Tax Is Great Turbo Tax does make it much easier to do your taxes. Walking through every step and answering questions is mostly very easy. There are some operational changes over the last few years which is annoying. When you have to do this on your own, people don't like operational change. Keep it simple! One thing that did not occur was that it did not ask me if I wanted to make estimated payments in my state return. I had to find the form and fill in the blanks. It then automatically assumed I also wanted to make estimated federal payments and created those forms as well.
Date published: 2023-03-21
Rated 1 out of 5 by from Not Awesome I dislike that the software forces you to upgrade by promoting saving and once you upgrade you don't save anything.
Date published: 2023-03-21
All TurboTax® Offerings Reviews - Page 5779
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Amazing TurboTax made it simple and easy to find my return. I recommend TurboTax to anyone.
Date published: 2023-03-21
Rated 5 out of 5 by from helpful I see trying to help people file taxes more easier.
Date published: 2023-03-21
Rated 1 out of 5 by from Because why? Why charge people for paying with their refund that makes no sense.
Date published: 2023-03-21
Rated 2 out of 5 by from Glitches in the state, not user friendly There were glitches in the state tax preparation. It took hours and turbo tax automatically kept changing the information on my return and then would flag it. I paid for the state and federal at the same time and could not get a refund on the state portion. Most complications and frustrations I have ever had in multiple years of using the program. I had to go back and zero out some stuff on my already submitted federal taxes because turbo tax assumes Wisconsin uses same information. Taxes for Veterans have to be adjusted over an acre! Not all property taxes can be claimed that federal allows if receiving Veteran credit even if more were paid.
Date published: 2023-03-21
Rated 1 out of 5 by from Leaving them after 32 years! Terrible customer service and forcing me to pay fees that I had to select in order to talk to a live rep about a system issue that was their issue.
Date published: 2023-03-21
Rated 5 out of 5 by from Turbo Tax meets our needs We've used TT for 20 years and it has always been a useful tool for our tax process! No intention of changing.
Date published: 2023-03-21
Rated 5 out of 5 by from Super Easy the simplicity of it was much appreciated. have no complaints!
Date published: 2023-03-21
Rated 5 out of 5 by from Better by the Year I've been using TT for more than 20 years and it just gets better every year! No matter what tax circumstance I've found myself in, TT handles it - they've thought of everything!
Date published: 2023-03-21
Rated 4 out of 5 by from Turbo Tax Is Great Turbo Tax does make it much easier to do your taxes. Walking through every step and answering questions is mostly very easy. There are some operational changes over the last few years which is annoying. When you have to do this on your own, people don't like operational change. Keep it simple! One thing that did not occur was that it did not ask me if I wanted to make estimated payments in my state return. I had to find the form and fill in the blanks. It then automatically assumed I also wanted to make estimated federal payments and created those forms as well.
Date published: 2023-03-21
Rated 1 out of 5 by from Not Awesome I dislike that the software forces you to upgrade by promoting saving and once you upgrade you don't save anything.
Date published: 2023-03-21
All TurboTax® Offerings Reviews - Page 5779