TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Reviews

Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.

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Rated 5 out of 5 by from OK with me OK Filing this time, but a bit cumbersome. I have had easier times before.
Date published: 2023-03-21
Rated 3 out of 5 by from turbo tax has changed i purchased a premier turbo tax at sam's and could not get the site to accept the code in the item. this led led to a foreign hacker who tried to make me believe he was with your company and was recommending that i buy a $600+ fire wall for my computer which has one already and is covered by the Geek squad at Best Buy whom he said was no good at this problem! YOU HAVE BEEN HACKED. Don't know who but he was middle eastern accent and was rushing to make a sale or do something!
Date published: 2023-03-21
Rated 5 out of 5 by from Pretty Easy Way to File & Pay I was using another service, but it calculated a higher tax bill and charged more even when the online assistance was not able to correct my issue.
Date published: 2023-03-21
Rated 4 out of 5 by from Easy to use service for basic need! If you're someone who just wants to get in and get things submitted, this service will do exactly what is needed. Thankfully, they were kind enough to have people around to answer questions and concerns. Overall, it should be a straightforward process.
Date published: 2023-03-21
Rated 5 out of 5 by from Quick Fast Easy I always use Turbo Tax and it is great when I need to find a copy of a previous year!!! Thank you Turbo Tax!!!
Date published: 2023-03-21
Rated 1 out of 5 by from Ripoff This is an infuriating product that poorly performs a service that should be FREE.
Date published: 2023-03-21
Rated 5 out of 5 by from Turbo tax is astonishingly awesome TurboTax made filing my taxes way easier than I thought it would be. It's simple and self help tools to help you know what each filing option is. I'm just mind blown on how easy this was. Thank you TurboTax
Date published: 2023-03-21
Rated 2 out of 5 by from More confusing than it should be your wording is very confusing on several topics, but you do not listen to complalints or make changes that would be helpful. For several years I have indicated that you need to not only ask if someone sold a bond, but also to indicate that if we got a 1099B for a treasury note that has matured the difference between the price at new auction and the face value at maturity is still considered a cap gain EVEN THOUGH THE NOTE WAS NOT SOLD IT SIMPLY MATURED. I never sold anything but I had to assume since you did not tell me otherwise that I had to pretend I sold the note in order for the proceeds to be entered. I am not even convinced that I had to pay as though it was a cap gain, but feel each year that I had better be safe and pay it. Last year it was a lot so if I did not need topay it you were more expensive that an account would have been!!! Please make the wording clearer. Does treasury direct consider a matured note that was not sold a cap gain if face value higher than price at original auction?
Date published: 2023-03-21
Rated 4 out of 5 by from great had to do my return twice due to fees that weren't in the beginning, and I didn't use your people.
Date published: 2023-03-21
Rated 5 out of 5 by from Love Turbo Tax! Turbo Tax did everything I needed. Love them! Thank you all for eveyything!
Date published: 2023-03-21
All TurboTax® Offerings Reviews - Page 5741
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from OK with me OK Filing this time, but a bit cumbersome. I have had easier times before.
Date published: 2023-03-21
Rated 3 out of 5 by from turbo tax has changed i purchased a premier turbo tax at sam's and could not get the site to accept the code in the item. this led led to a foreign hacker who tried to make me believe he was with your company and was recommending that i buy a $600+ fire wall for my computer which has one already and is covered by the Geek squad at Best Buy whom he said was no good at this problem! YOU HAVE BEEN HACKED. Don't know who but he was middle eastern accent and was rushing to make a sale or do something!
Date published: 2023-03-21
Rated 5 out of 5 by from Pretty Easy Way to File & Pay I was using another service, but it calculated a higher tax bill and charged more even when the online assistance was not able to correct my issue.
Date published: 2023-03-21
Rated 4 out of 5 by from Easy to use service for basic need! If you're someone who just wants to get in and get things submitted, this service will do exactly what is needed. Thankfully, they were kind enough to have people around to answer questions and concerns. Overall, it should be a straightforward process.
Date published: 2023-03-21
Rated 5 out of 5 by from Quick Fast Easy I always use Turbo Tax and it is great when I need to find a copy of a previous year!!! Thank you Turbo Tax!!!
Date published: 2023-03-21
Rated 1 out of 5 by from Ripoff This is an infuriating product that poorly performs a service that should be FREE.
Date published: 2023-03-21
Rated 5 out of 5 by from Turbo tax is astonishingly awesome TurboTax made filing my taxes way easier than I thought it would be. It's simple and self help tools to help you know what each filing option is. I'm just mind blown on how easy this was. Thank you TurboTax
Date published: 2023-03-21
Rated 2 out of 5 by from More confusing than it should be your wording is very confusing on several topics, but you do not listen to complalints or make changes that would be helpful. For several years I have indicated that you need to not only ask if someone sold a bond, but also to indicate that if we got a 1099B for a treasury note that has matured the difference between the price at new auction and the face value at maturity is still considered a cap gain EVEN THOUGH THE NOTE WAS NOT SOLD IT SIMPLY MATURED. I never sold anything but I had to assume since you did not tell me otherwise that I had to pretend I sold the note in order for the proceeds to be entered. I am not even convinced that I had to pay as though it was a cap gain, but feel each year that I had better be safe and pay it. Last year it was a lot so if I did not need topay it you were more expensive that an account would have been!!! Please make the wording clearer. Does treasury direct consider a matured note that was not sold a cap gain if face value higher than price at original auction?
Date published: 2023-03-21
Rated 4 out of 5 by from great had to do my return twice due to fees that weren't in the beginning, and I didn't use your people.
Date published: 2023-03-21
Rated 5 out of 5 by from Love Turbo Tax! Turbo Tax did everything I needed. Love them! Thank you all for eveyything!
Date published: 2023-03-21
All TurboTax® Offerings Reviews - Page 5741