TURBOTAX LIVE CUSTOMER REVIEWS

TurboTax Live Reviews

TurboTax Live connects you with live CPAs and EAs on demand, and gives you unlimited advice and guidance from real tax experts online.

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Own a business
Student
Rated 3 out of 5 by from Not as good as it used to be I've used a tax professional for the last five years and returned to TurboTax (which I had used for the prior 15 years). I'm disappointed to say that it's not as good as it used to be. There were a couple of big things that it missed (that I had to go find, manually) and there is no longer a clear (at least to me) connection between the questions you are answering and the forms that are being filled in. It also feels clunkier than it used to be - just not as smooth and it occasionally forgets what we've already done. Overall it did not meet my expectations and I'll be doing some research on different products for next year. All that said - it does the job for a reasonable price and, ultimately, I believe I got everything done correctly.
Date published: 2021-05-17
Rated 5 out of 5 by from Makes even complicated taxes simple Great step by step process to take the confusion out of doing even more difficult taxes.
Date published: 2021-05-17
Rated 5 out of 5 by from Very helpful! Takes the fear out of taxes! This was my first time filing taxes without the assistance of my family's CPA and TurboTax made it a breeze. My return was rather complex but the experts guided me through everything, were patient, and helped explain everything from simple terminology to complicated situations. I will absolutely use TurboTax again and would recommend to everyone who needs assistance filing taxes.
Date published: 2021-05-17
Rated 5 out of 5 by from WOULD GLADLY RECCOMEND TB TO EVERYONE AWESOME. EXCEPT FOR THE THE UPDATE THAT CREATED SOME ISSUES
Date published: 2021-05-17
Rated 5 out of 5 by from TurboTax did the job Easy to use. TIP: If something doesn't make sense the first time, back out of the section, start it again, and read the screen very carefully. Avail yourself of the tips and help sections.
Date published: 2021-05-17
Rated 5 out of 5 by from awesome IT was great and easy to do. will use it again next year
Date published: 2021-05-17
Rated 5 out of 5 by from TurboTax is terrific! Ease of use. And, love the fact you do not have to take time re-entering data from the prior year. Great help menu.
Date published: 2021-05-17
Rated 3 out of 5 by from Fees Were Ridiculous for 1 W2 The software was easy enough but it was disgusting to pay the cost associated with the filing for a summer employee with 1, W2
Date published: 2021-05-17
Rated 5 out of 5 by from Quick and easy to use Turbo tax is great, it is quick & easy to use, I love it
Date published: 2021-05-17
Rated 5 out of 5 by from Easy to use Love the way it was so easy to use and the guidance provided.
Date published: 2021-05-17
All TurboTax® Offerings Reviews - Page 575
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 3 out of 5 by from Not as good as it used to be I've used a tax professional for the last five years and returned to TurboTax (which I had used for the prior 15 years). I'm disappointed to say that it's not as good as it used to be. There were a couple of big things that it missed (that I had to go find, manually) and there is no longer a clear (at least to me) connection between the questions you are answering and the forms that are being filled in. It also feels clunkier than it used to be - just not as smooth and it occasionally forgets what we've already done. Overall it did not meet my expectations and I'll be doing some research on different products for next year. All that said - it does the job for a reasonable price and, ultimately, I believe I got everything done correctly.
Date published: 2021-05-17
Rated 5 out of 5 by from Makes even complicated taxes simple Great step by step process to take the confusion out of doing even more difficult taxes.
Date published: 2021-05-17
Rated 5 out of 5 by from Very helpful! Takes the fear out of taxes! This was my first time filing taxes without the assistance of my family's CPA and TurboTax made it a breeze. My return was rather complex but the experts guided me through everything, were patient, and helped explain everything from simple terminology to complicated situations. I will absolutely use TurboTax again and would recommend to everyone who needs assistance filing taxes.
Date published: 2021-05-17
Rated 5 out of 5 by from WOULD GLADLY RECCOMEND TB TO EVERYONE AWESOME. EXCEPT FOR THE THE UPDATE THAT CREATED SOME ISSUES
Date published: 2021-05-17
Rated 5 out of 5 by from TurboTax did the job Easy to use. TIP: If something doesn't make sense the first time, back out of the section, start it again, and read the screen very carefully. Avail yourself of the tips and help sections.
Date published: 2021-05-17
Rated 5 out of 5 by from awesome IT was great and easy to do. will use it again next year
Date published: 2021-05-17
Rated 5 out of 5 by from TurboTax is terrific! Ease of use. And, love the fact you do not have to take time re-entering data from the prior year. Great help menu.
Date published: 2021-05-17
Rated 3 out of 5 by from Fees Were Ridiculous for 1 W2 The software was easy enough but it was disgusting to pay the cost associated with the filing for a summer employee with 1, W2
Date published: 2021-05-17
Rated 5 out of 5 by from Quick and easy to use Turbo tax is great, it is quick & easy to use, I love it
Date published: 2021-05-17
Rated 5 out of 5 by from Easy to use Love the way it was so easy to use and the guidance provided.
Date published: 2021-05-17
All TurboTax® Offerings Reviews - Page 575