TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Reviews

Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.

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Rated 2 out of 5 by from It works, and that's all Load times in general are very long. If you mess something up and need to downgrade your version, or if you just want to downgrade your version at all, you have to start over, wiping all of your progress with every form. The UI and background are very bright, which hurts the eyes compared to a darker theme. The UX is decent and I don't think I'm ever confused at what I'm looking at, but again, the load times between screens can be long. The differences between each tier of payment feels negligible, so definitely just go for the cheapest one possible.
Date published: 2023-03-22
Rated 5 out of 5 by from ate me taxes uv me turbo tax uv me footies uv me kween simple as
Date published: 2023-03-22
Rated 4 out of 5 by from Product is GREAT but expensive Product is fast and simple. I can Federal and State in 30ish minutes. The problem I have is that its very costly. For someone like me who is on Disability money is always tight. I wish they would lower the prices back down for the basic filing.
Date published: 2023-03-22
Rated 3 out of 5 by from Coupon Codes that Don't Work I appreciate Turbo Tax and how smooth it is. However, they are a little crafty in getting me to continue with their site. I was sent coupon codes for 25% off which then told me I was ineligible after finishing my taxes. Kind of lame on their part their! They know based on my account how I file each year.
Date published: 2023-03-22
Rated 2 out of 5 by from Tired User Not at all happy with Turbo this year. Too many changes in the program; could not import my financial statements had to do all by hand. Said there was a glich in the program.
Date published: 2023-03-22
Rated 3 out of 5 by from 2022 Taxes You forgot all of my charities form the previous year and had to reenter them. Getting the program to accept 2 1099B forms was VERY AWKWARD. I'm not sure you got both of them. Lots of sales pressure to upgrade. GIVE IT A REST!
Date published: 2023-03-22
Rated 4 out of 5 by from Not Crypto Friendly Everything worked flawlessly until the end of personal income where you are asked if you bought, sold, or exchanged crypto. I input yes and the software just moved on without allowing me to input crypto income.
Date published: 2023-03-22
Rated 4 out of 5 by from decent The self employment part of the process for door dash is kind of tricky.
Date published: 2023-03-22
Rated 5 out of 5 by from Great Program Turbo Tax is easy and a great program. The only issue is that the price has gone up a lot.
Date published: 2023-03-22
Rated 5 out of 5 by from Turbo Tax for the win Always easy and straight forward- I have used turbo tax for over 8 years and have never had any issue.
Date published: 2023-03-22
All TurboTax® Offerings Reviews - Page 5712
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 2 out of 5 by from It works, and that's all Load times in general are very long. If you mess something up and need to downgrade your version, or if you just want to downgrade your version at all, you have to start over, wiping all of your progress with every form. The UI and background are very bright, which hurts the eyes compared to a darker theme. The UX is decent and I don't think I'm ever confused at what I'm looking at, but again, the load times between screens can be long. The differences between each tier of payment feels negligible, so definitely just go for the cheapest one possible.
Date published: 2023-03-22
Rated 5 out of 5 by from ate me taxes uv me turbo tax uv me footies uv me kween simple as
Date published: 2023-03-22
Rated 4 out of 5 by from Product is GREAT but expensive Product is fast and simple. I can Federal and State in 30ish minutes. The problem I have is that its very costly. For someone like me who is on Disability money is always tight. I wish they would lower the prices back down for the basic filing.
Date published: 2023-03-22
Rated 3 out of 5 by from Coupon Codes that Don't Work I appreciate Turbo Tax and how smooth it is. However, they are a little crafty in getting me to continue with their site. I was sent coupon codes for 25% off which then told me I was ineligible after finishing my taxes. Kind of lame on their part their! They know based on my account how I file each year.
Date published: 2023-03-22
Rated 2 out of 5 by from Tired User Not at all happy with Turbo this year. Too many changes in the program; could not import my financial statements had to do all by hand. Said there was a glich in the program.
Date published: 2023-03-22
Rated 3 out of 5 by from 2022 Taxes You forgot all of my charities form the previous year and had to reenter them. Getting the program to accept 2 1099B forms was VERY AWKWARD. I'm not sure you got both of them. Lots of sales pressure to upgrade. GIVE IT A REST!
Date published: 2023-03-22
Rated 4 out of 5 by from Not Crypto Friendly Everything worked flawlessly until the end of personal income where you are asked if you bought, sold, or exchanged crypto. I input yes and the software just moved on without allowing me to input crypto income.
Date published: 2023-03-22
Rated 4 out of 5 by from decent The self employment part of the process for door dash is kind of tricky.
Date published: 2023-03-22
Rated 5 out of 5 by from Great Program Turbo Tax is easy and a great program. The only issue is that the price has gone up a lot.
Date published: 2023-03-22
Rated 5 out of 5 by from Turbo Tax for the win Always easy and straight forward- I have used turbo tax for over 8 years and have never had any issue.
Date published: 2023-03-22
All TurboTax® Offerings Reviews - Page 5712