TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Reviews

Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.

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Rated 5 out of 5 by from Makes tax returns easy Makes tax returns easy. Used live tax advice and received quick and clear information
Date published: 2023-03-23
Rated 4 out of 5 by from Simple to use Product I have No negative issues with this year's preparation.
Date published: 2023-03-23
Rated 5 out of 5 by from LOVE it TurboTax always makes it fast and easy to get my taxes done, AND they always make sure my information is safe!
Date published: 2023-03-23
Rated 2 out of 5 by from More confusing than necessary A lot of confusing options that put you into loops of logic. A lot of general questions posed to the user to narrow things down to what you need, but then limited explanation for what or why. Importing functions failed to work most times and often required a lot of extra steps on the part of the user, sign ups for additional accounts, or asked for information that was not present. In business related content it was unnecessarily hard to combine various types of business incomes under one business (it likes to make every income its own business) you frequently found yourself working on deductions back in the income sections. Going through everything step by step resulted in lots of errors. Errors that the program asks you to correct, largely without context or explanation. I've used Turbotax for years, this year was not the best and might be the worst I have experienced, but it did get the job done in the end.
Date published: 2023-03-23
Rated 5 out of 5 by from Turbo tax is the best. Turbo tax is the best. I use them every year. Everyone should use Turbotax.
Date published: 2023-03-23
Rated 3 out of 5 by from Download experience was bad I've used TurboTax since 2015, tried to download but no link on account to download. Opened a new account. No link to download. Spent an hour with the help person, who did not know how to fix this either. She just searched the knowledge base.
Date published: 2023-03-23
Rated 3 out of 5 by from meh There were questions with imported document information from Robinhood. Turbotax would not let me toggle back and forth between the Robinhood document and the questions in Turbotax. I had to guess!!!
Date published: 2023-03-23
Rated 5 out of 5 by from Great product Chip was very helpful when I was having problems when completing my state return. Excellent service!
Date published: 2023-03-23
Rated 4 out of 5 by from turbo tax worked well It went well but i thought i filed my taxes 3 weeks ago. I wish i would've got a reminder via email to remind me that i was only 99% done but not completely finished. now i have to wait longer which i'm not pleased about.
Date published: 2023-03-23
Rated 3 out of 5 by from Turbo tax is great turbo tax is awesome. I like the fact that i can set and take my time to do my taxes and read over everything first. The only thing this year that i didn't like was the 39.00 charge to use my refund to pay them. I mean your getting your money from the government just like me.
Date published: 2023-03-23
All TurboTax® Offerings Reviews - Page 5663
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Makes tax returns easy Makes tax returns easy. Used live tax advice and received quick and clear information
Date published: 2023-03-23
Rated 4 out of 5 by from Simple to use Product I have No negative issues with this year's preparation.
Date published: 2023-03-23
Rated 5 out of 5 by from LOVE it TurboTax always makes it fast and easy to get my taxes done, AND they always make sure my information is safe!
Date published: 2023-03-23
Rated 2 out of 5 by from More confusing than necessary A lot of confusing options that put you into loops of logic. A lot of general questions posed to the user to narrow things down to what you need, but then limited explanation for what or why. Importing functions failed to work most times and often required a lot of extra steps on the part of the user, sign ups for additional accounts, or asked for information that was not present. In business related content it was unnecessarily hard to combine various types of business incomes under one business (it likes to make every income its own business) you frequently found yourself working on deductions back in the income sections. Going through everything step by step resulted in lots of errors. Errors that the program asks you to correct, largely without context or explanation. I've used Turbotax for years, this year was not the best and might be the worst I have experienced, but it did get the job done in the end.
Date published: 2023-03-23
Rated 5 out of 5 by from Turbo tax is the best. Turbo tax is the best. I use them every year. Everyone should use Turbotax.
Date published: 2023-03-23
Rated 3 out of 5 by from Download experience was bad I've used TurboTax since 2015, tried to download but no link on account to download. Opened a new account. No link to download. Spent an hour with the help person, who did not know how to fix this either. She just searched the knowledge base.
Date published: 2023-03-23
Rated 3 out of 5 by from meh There were questions with imported document information from Robinhood. Turbotax would not let me toggle back and forth between the Robinhood document and the questions in Turbotax. I had to guess!!!
Date published: 2023-03-23
Rated 5 out of 5 by from Great product Chip was very helpful when I was having problems when completing my state return. Excellent service!
Date published: 2023-03-23
Rated 4 out of 5 by from turbo tax worked well It went well but i thought i filed my taxes 3 weeks ago. I wish i would've got a reminder via email to remind me that i was only 99% done but not completely finished. now i have to wait longer which i'm not pleased about.
Date published: 2023-03-23
Rated 3 out of 5 by from Turbo tax is great turbo tax is awesome. I like the fact that i can set and take my time to do my taxes and read over everything first. The only thing this year that i didn't like was the 39.00 charge to use my refund to pay them. I mean your getting your money from the government just like me.
Date published: 2023-03-23
All TurboTax® Offerings Reviews - Page 5663