TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Reviews

Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.

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Rated 5 out of 5 by from The greatest thing since the telephone!!! Just wonderfully easy, and accurate , thanks Turbo tax!!
Date published: 2023-03-23
Rated 5 out of 5 by from great was an amazing east experience, did not have the headache i thought i would.
Date published: 2023-03-23
Rated 5 out of 5 by from easy to use and gives peace of mind I have used Turbo tax for 5 years because of the ease of the process. It is also helpful to be able to view previous returns online at any time.
Date published: 2023-03-23
Rated 5 out of 5 by from Turbo Tax is so helpful Turbo Tax is great! It is so easy to navigate! I plan on using it again next year!
Date published: 2023-03-23
Rated 3 out of 5 by from Not as simple as they would have you believe! I have used TurboTax for a long time - probably 15+ years. Mostly it works fine, but there always a couple extra questions at the time of review that I do not understand. I look everywhere for answers and end up guessing at the answer. These things should be asked DURING the program, not when it is being checked. Also, I was under the impression it would autosave. NO! You must manually save the data. I entered almost all my data only to try to log onto ItsDeductible and the computer froze asking for the keychain password. I had to force close TurboTax and nothing had been saved. The program should prompt to save it right after entering name and address then every 30 minutes it should autosave. Seems a simple thing to add to the program.
Date published: 2023-03-23
Rated 4 out of 5 by from good good for providing this service and we will hope to use it again
Date published: 2023-03-23
Rated 3 out of 5 by from Turbo Tax showed me that my file was rejected I had to navigate to find out how to fix my return.
Date published: 2023-03-23
Rated 5 out of 5 by from Turbo tax is amazing I really the way they help me I had an amazing experience with turbo tax, from the beginning through the end they really help me Lot, they guide me and the customers services incredibly friendly
Date published: 2023-03-23
Rated 4 out of 5 by from Turbotax worked The software walked me through the process, any hiccups were minor.
Date published: 2023-03-23
Rated 1 out of 5 by from Online version is a scam Do NOT use the online version of TurboTax. It forces you to upgrade to Premium ($119) if you sold stocks. I know for a fact that my father and brother in identical tax situations were able to file with Deluxe ($59) purchased from a store. Downgrading the online version requires clearing your return and starting over. Not happening after spending a few hours preparing my return.
Date published: 2023-03-23
All TurboTax® Offerings Reviews - Page 5652
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from The greatest thing since the telephone!!! Just wonderfully easy, and accurate , thanks Turbo tax!!
Date published: 2023-03-23
Rated 5 out of 5 by from great was an amazing east experience, did not have the headache i thought i would.
Date published: 2023-03-23
Rated 5 out of 5 by from easy to use and gives peace of mind I have used Turbo tax for 5 years because of the ease of the process. It is also helpful to be able to view previous returns online at any time.
Date published: 2023-03-23
Rated 5 out of 5 by from Turbo Tax is so helpful Turbo Tax is great! It is so easy to navigate! I plan on using it again next year!
Date published: 2023-03-23
Rated 3 out of 5 by from Not as simple as they would have you believe! I have used TurboTax for a long time - probably 15+ years. Mostly it works fine, but there always a couple extra questions at the time of review that I do not understand. I look everywhere for answers and end up guessing at the answer. These things should be asked DURING the program, not when it is being checked. Also, I was under the impression it would autosave. NO! You must manually save the data. I entered almost all my data only to try to log onto ItsDeductible and the computer froze asking for the keychain password. I had to force close TurboTax and nothing had been saved. The program should prompt to save it right after entering name and address then every 30 minutes it should autosave. Seems a simple thing to add to the program.
Date published: 2023-03-23
Rated 4 out of 5 by from good good for providing this service and we will hope to use it again
Date published: 2023-03-23
Rated 3 out of 5 by from Turbo Tax showed me that my file was rejected I had to navigate to find out how to fix my return.
Date published: 2023-03-23
Rated 5 out of 5 by from Turbo tax is amazing I really the way they help me I had an amazing experience with turbo tax, from the beginning through the end they really help me Lot, they guide me and the customers services incredibly friendly
Date published: 2023-03-23
Rated 4 out of 5 by from Turbotax worked The software walked me through the process, any hiccups were minor.
Date published: 2023-03-23
Rated 1 out of 5 by from Online version is a scam Do NOT use the online version of TurboTax. It forces you to upgrade to Premium ($119) if you sold stocks. I know for a fact that my father and brother in identical tax situations were able to file with Deluxe ($59) purchased from a store. Downgrading the online version requires clearing your return and starting over. Not happening after spending a few hours preparing my return.
Date published: 2023-03-23
All TurboTax® Offerings Reviews - Page 5652