TURBOTAX CUSTOMER REVIEWS
TurboTax Live Assisted Reviews
Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.
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Rated 4 out of 5 by
DMRobinson from
Turbo Tax is Great
Continue to use TurboTax because it walks me threw the forms and ask the right questions.
Date published: 2023-03-23
Rated 1 out of 5 by
Curt88 from
Costs a lot of money
Not only do I have to pay $120 for access to complete my taxes, I have to pay $60 to file in my state as well through turbo tax even though my state filing is free. $180 to spend hours on it while I could pay someone $220 through a different company to do it for me. Will not make that mistake again.
Date published: 2023-03-23
Rated 5 out of 5 by
Caryanncuff1985 from
Easy
Interface was simple and understandable. I didn't have a complicated tax return so that probably made it easier. TurboTax was able to import my W2s through intuit. I am confident that my taxes were done correctly. I was able to pay for the service with my refund. Very pleased!
Date published: 2023-03-23
Rated 3 out of 5 by
The John from
Please let me downgrade from premium
Once you get to a point, TurboTax pushes you to upgrade. Sometimes it won't let you decline the upgrade. I don't always want to upgrade, I may need to change something from a previous year which would allow me to use a less expensive version, but I am locked in. Also, there is no explanation of what they are asking in many instances in the higher packages. I may have had the information last year, but it does not apply this year.
Date published: 2023-03-23
Rated 5 out of 5 by
Alexa808 from
TurboTax is Awesome!
Super easy, helpful and understandable tax preparation site. Highly recommend!
Date published: 2023-03-23
Rated 5 out of 5 by
Jementre from
Great
Great experience great experience great experience great experience
Date published: 2023-03-23
Rated 4 out of 5 by
WELLWOODJ from
TURBO TAX IS EASY AND ENJOYABLE I LOVE IT
I HAVE BEEN ENJOYING THE EXPERIENCE FOR YEARS I LOVE TURBO TAX
Date published: 2023-03-23
Rated 2 out of 5 by
Jack0nickname0alrdy0used from
Surprise, it's more expensive
I went through all of the basic steps on the free version. Only after entering all of my information and digging through the site to file a form 1099 did it mention it would be an additional $59. Letting me know up front that additional forms disqualify the free version would have been nice; and saved me a lot of time. I'll be looking for another service next year.
Date published: 2023-03-23
Rated 5 out of 5 by
Crystalaid123 from
Great
Great service thanks for making it easy. Yayyyyyyy
Date published: 2023-03-23
Rated 5 out of 5 by
null from
Best Tax Return tool
User friendly. Will take you by the hands throughout the entire process. Easy to understand with very good help options to explain and answer all your questions. Been doing Turbotax for years and never had an IRS problem
All TurboTax® Offerings Reviews - Page 5644
Date published: 2023-03-23
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Sort by
Narrow your results
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Filter by product
TurboTax Online
TurboTax Live Assisted
TurboTax CD/Download
TurboTax Live Full Service
Rated 4 out of 5 by
DMRobinson from
Turbo Tax is Great
Continue to use TurboTax because it walks me threw the forms and ask the right questions.
Date published: 2023-03-23
Rated 1 out of 5 by
Curt88 from
Costs a lot of money
Not only do I have to pay $120 for access to complete my taxes, I have to pay $60 to file in my state as well through turbo tax even though my state filing is free. $180 to spend hours on it while I could pay someone $220 through a different company to do it for me. Will not make that mistake again.
Date published: 2023-03-23
Rated 5 out of 5 by
Caryanncuff1985 from
Easy
Interface was simple and understandable. I didn't have a complicated tax return so that probably made it easier. TurboTax was able to import my W2s through intuit. I am confident that my taxes were done correctly. I was able to pay for the service with my refund. Very pleased!
Date published: 2023-03-23
Rated 3 out of 5 by
The John from
Please let me downgrade from premium
Once you get to a point, TurboTax pushes you to upgrade. Sometimes it won't let you decline the upgrade. I don't always want to upgrade, I may need to change something from a previous year which would allow me to use a less expensive version, but I am locked in. Also, there is no explanation of what they are asking in many instances in the higher packages. I may have had the information last year, but it does not apply this year.
Date published: 2023-03-23
Rated 5 out of 5 by
Alexa808 from
TurboTax is Awesome!
Super easy, helpful and understandable tax preparation site. Highly recommend!
Date published: 2023-03-23
Rated 5 out of 5 by
Jementre from
Great
Great experience great experience great experience great experience
Date published: 2023-03-23
Rated 4 out of 5 by
WELLWOODJ from
TURBO TAX IS EASY AND ENJOYABLE I LOVE IT
I HAVE BEEN ENJOYING THE EXPERIENCE FOR YEARS I LOVE TURBO TAX
Date published: 2023-03-23
Rated 2 out of 5 by
Jack0nickname0alrdy0used from
Surprise, it's more expensive
I went through all of the basic steps on the free version. Only after entering all of my information and digging through the site to file a form 1099 did it mention it would be an additional $59. Letting me know up front that additional forms disqualify the free version would have been nice; and saved me a lot of time. I'll be looking for another service next year.
Date published: 2023-03-23
Rated 5 out of 5 by
Crystalaid123 from
Great
Great service thanks for making it easy. Yayyyyyyy
Date published: 2023-03-23
Rated 5 out of 5 by
null from
Best Tax Return tool
User friendly. Will take you by the hands throughout the entire process. Easy to understand with very good help options to explain and answer all your questions. Been doing Turbotax for years and never had an IRS problem
All TurboTax® Offerings Reviews - Page 5644
Date published: 2023-03-23