TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Reviews

Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.

Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from It is Easy to Use I have been using it for several years now. Home and business. It is simple to use, just answer the questions. I have been able to get answers to all of my questions on line. I will continue to use this.
Date published: 2023-03-23
Rated 5 out of 5 by from Piece of Cake Very easy and straight forward to enter and complete our return.
Date published: 2023-03-23
Rated 5 out of 5 by from Turbo tax is good! Easy for individual but it might be easy for couple too!!
Date published: 2023-03-23
Rated 5 out of 5 by from Excellent help with filing my taxes My tax expert Raymond was patient and took me through all the steps although it was a lot of work and took more time as anticipated. His help is/was highly appreciated.
Date published: 2023-03-23
Rated 2 out of 5 by from Not Free The prices have risen and theres not an option to just not add a stupid package thats supposed to help, but literally does nothing unless you pay the highest amount which is insane because I thought turbotax was supposed to be free. Maybe it's on me, I don't know but I dont enjoy it.
Date published: 2023-03-23
Rated 5 out of 5 by from Makes tax returns easy Makes tax returns easy. Used live tax advice and received quick and clear information
Date published: 2023-03-23
Rated 4 out of 5 by from Simple to use Product I have No negative issues with this year's preparation.
Date published: 2023-03-23
Rated 5 out of 5 by from LOVE it TurboTax always makes it fast and easy to get my taxes done, AND they always make sure my information is safe!
Date published: 2023-03-23
Rated 2 out of 5 by from More confusing than necessary A lot of confusing options that put you into loops of logic. A lot of general questions posed to the user to narrow things down to what you need, but then limited explanation for what or why. Importing functions failed to work most times and often required a lot of extra steps on the part of the user, sign ups for additional accounts, or asked for information that was not present. In business related content it was unnecessarily hard to combine various types of business incomes under one business (it likes to make every income its own business) you frequently found yourself working on deductions back in the income sections. Going through everything step by step resulted in lots of errors. Errors that the program asks you to correct, largely without context or explanation. I've used Turbotax for years, this year was not the best and might be the worst I have experienced, but it did get the job done in the end.
Date published: 2023-03-23
Rated 5 out of 5 by from Turbo tax is the best. Turbo tax is the best. I use them every year. Everyone should use Turbotax.
Date published: 2023-03-23
All TurboTax® Offerings Reviews - Page 5643
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from It is Easy to Use I have been using it for several years now. Home and business. It is simple to use, just answer the questions. I have been able to get answers to all of my questions on line. I will continue to use this.
Date published: 2023-03-23
Rated 5 out of 5 by from Piece of Cake Very easy and straight forward to enter and complete our return.
Date published: 2023-03-23
Rated 5 out of 5 by from Turbo tax is good! Easy for individual but it might be easy for couple too!!
Date published: 2023-03-23
Rated 5 out of 5 by from Excellent help with filing my taxes My tax expert Raymond was patient and took me through all the steps although it was a lot of work and took more time as anticipated. His help is/was highly appreciated.
Date published: 2023-03-23
Rated 2 out of 5 by from Not Free The prices have risen and theres not an option to just not add a stupid package thats supposed to help, but literally does nothing unless you pay the highest amount which is insane because I thought turbotax was supposed to be free. Maybe it's on me, I don't know but I dont enjoy it.
Date published: 2023-03-23
Rated 5 out of 5 by from Makes tax returns easy Makes tax returns easy. Used live tax advice and received quick and clear information
Date published: 2023-03-23
Rated 4 out of 5 by from Simple to use Product I have No negative issues with this year's preparation.
Date published: 2023-03-23
Rated 5 out of 5 by from LOVE it TurboTax always makes it fast and easy to get my taxes done, AND they always make sure my information is safe!
Date published: 2023-03-23
Rated 2 out of 5 by from More confusing than necessary A lot of confusing options that put you into loops of logic. A lot of general questions posed to the user to narrow things down to what you need, but then limited explanation for what or why. Importing functions failed to work most times and often required a lot of extra steps on the part of the user, sign ups for additional accounts, or asked for information that was not present. In business related content it was unnecessarily hard to combine various types of business incomes under one business (it likes to make every income its own business) you frequently found yourself working on deductions back in the income sections. Going through everything step by step resulted in lots of errors. Errors that the program asks you to correct, largely without context or explanation. I've used Turbotax for years, this year was not the best and might be the worst I have experienced, but it did get the job done in the end.
Date published: 2023-03-23
Rated 5 out of 5 by from Turbo tax is the best. Turbo tax is the best. I use them every year. Everyone should use Turbotax.
Date published: 2023-03-23
All TurboTax® Offerings Reviews - Page 5643