TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Reviews

Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.

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Rated 5 out of 5 by from E-File Fast and easy. Everything had enough information to help me through it.
Date published: 2023-03-27
Rated 5 out of 5 by from So easy to use Very easy to use, easy to understand explanations. Expert help readily available
Date published: 2023-03-27
Rated 1 out of 5 by from TurboTax made error when calculating state return I work as a live-in home health aide receiving medicaide waiver payments. For federal taxes, this income is excluded, but since I am not directly related to the person I care for, Iowa income taxes should apply. Your software has no way of distinguishing between the two. I spoke with customer service and they refused to help without upgrading, instead I will correct it myself and mail return.
Date published: 2023-03-27
Rated 4 out of 5 by from GREAT GREAT!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Date published: 2023-03-27
Rated 5 out of 5 by from TurboTax was easy to use Leanna was so kind, helpful, thorough and patient in helping me get answers for EV tax credits. Then she walked me through finishing up my return, including assistance in additional forms for my deceased spouse. There is a flaw for medical expenses. Despite entering all the information that section shows up as needing review and never reflects the data entered as in all other categories. Perhaps it is because it was determined I should take a standard deduction.
Date published: 2023-03-27
Rated 4 out of 5 by from was a good help this was the first time I have done this. it was not to bad.
Date published: 2023-03-27
Rated 5 out of 5 by from Turbo Tax is fantastic! Cathrine is the best! Cathrine was my accountant this year with Turbo Tax. She worked with me all the way through, even sorting through my invoices to help with my profit loss statement, and provided additional sources of deductions. This was a massive help as I have just started my business! I am very thankful to both her and Turbo Tax for this service.
Date published: 2023-03-27
Rated 2 out of 5 by from Easy to use but hidden fees If you use your refund to pay for turbo tax services there is a $39 fee which they don't disclose to you.
Date published: 2023-03-27
Rated 5 out of 5 by from Easy To File This is by far the easiest way to file my taxes. I used to pay a CPA to file my simple return for years and wondered if it was done properly. I even had to file an extention because of his overload of customers. Not Anymore!!! TurboTax is simply: fill in the blanks and you are done!
Date published: 2023-03-27
Rated 5 out of 5 by from Pretty Straight Forward - No BS I like the fact that you can import data from your IRA's. Makes life so much easier.
Date published: 2023-03-27
All TurboTax® Offerings Reviews - Page 5642
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from E-File Fast and easy. Everything had enough information to help me through it.
Date published: 2023-03-27
Rated 5 out of 5 by from So easy to use Very easy to use, easy to understand explanations. Expert help readily available
Date published: 2023-03-27
Rated 1 out of 5 by from TurboTax made error when calculating state return I work as a live-in home health aide receiving medicaide waiver payments. For federal taxes, this income is excluded, but since I am not directly related to the person I care for, Iowa income taxes should apply. Your software has no way of distinguishing between the two. I spoke with customer service and they refused to help without upgrading, instead I will correct it myself and mail return.
Date published: 2023-03-27
Rated 4 out of 5 by from GREAT GREAT!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Date published: 2023-03-27
Rated 5 out of 5 by from TurboTax was easy to use Leanna was so kind, helpful, thorough and patient in helping me get answers for EV tax credits. Then she walked me through finishing up my return, including assistance in additional forms for my deceased spouse. There is a flaw for medical expenses. Despite entering all the information that section shows up as needing review and never reflects the data entered as in all other categories. Perhaps it is because it was determined I should take a standard deduction.
Date published: 2023-03-27
Rated 4 out of 5 by from was a good help this was the first time I have done this. it was not to bad.
Date published: 2023-03-27
Rated 5 out of 5 by from Turbo Tax is fantastic! Cathrine is the best! Cathrine was my accountant this year with Turbo Tax. She worked with me all the way through, even sorting through my invoices to help with my profit loss statement, and provided additional sources of deductions. This was a massive help as I have just started my business! I am very thankful to both her and Turbo Tax for this service.
Date published: 2023-03-27
Rated 2 out of 5 by from Easy to use but hidden fees If you use your refund to pay for turbo tax services there is a $39 fee which they don't disclose to you.
Date published: 2023-03-27
Rated 5 out of 5 by from Easy To File This is by far the easiest way to file my taxes. I used to pay a CPA to file my simple return for years and wondered if it was done properly. I even had to file an extention because of his overload of customers. Not Anymore!!! TurboTax is simply: fill in the blanks and you are done!
Date published: 2023-03-27
Rated 5 out of 5 by from Pretty Straight Forward - No BS I like the fact that you can import data from your IRA's. Makes life so much easier.
Date published: 2023-03-27
All TurboTax® Offerings Reviews - Page 5642