TURBOTAX CUSTOMER REVIEWS
TurboTax Live Assisted Reviews
Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.
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Rated 5 out of 5 by
BrettCD from
Legit Amazing Product
Paying taxes is made easy with TurboTax! Even this year, being self-employed, they walked me through it and made it simple.
Date published: 2023-03-22
Rated 1 out of 5 by
popup issues from
Payment on Credit Card is HORRIBLE to use
One you get through your taxes, then Turbo Tax asks you how you want to pay. If you select Credit Card it takes you to a pop-up that is so buggy it hides behind the main Turbo Tax window and you can access it again. I had to change my windows display settings to see the Continue button among all the other issues with this pop-up . Terrible experience I wish upon NO ONE
Date published: 2023-03-22
Rated 5 out of 5 by
kabudah from
TurboTax is incredibly easy and awesome!
TurboTax is simply easy and fast. I would recommend to anyone!
Date published: 2023-03-22
Rated 5 out of 5 by
M Randall from
Easy to Understand
Easy to understand directions. Fully guided through the whole process to make is less stressful to file.
Date published: 2023-03-22
Rated 5 out of 5 by
Jackcoon23 from
Great
Great! Turbo tax was east and convenient for me. Thanks
Date published: 2023-03-22
Rated 2 out of 5 by
Ginger 99 from
support was terrible
Needed some technical support to download the program from windows to mac. Tech support number sent me to the website support page and they sent me to the phone number. Very frustrating and time consuming. We finally figured out a go around. Once the program was downloaded it was easy to use and quick.
Date published: 2023-03-22
Rated 1 out of 5 by
null from
Disappointed
It was a simple tax return but they won't let me delete the service which i added by mistake.Charged me 200 for a simple tax return.
Date published: 2023-03-22
Rated 5 out of 5 by
Mellyforwood from
Love turbotax
Easy to use and fast! Like that I can search a specific question and find the answer
Date published: 2023-03-22
Rated 1 out of 5 by
RTPLAG from
TurboTax needs to go back to easier better UX, UI
The software is not the simple, easy to navigate software it was 3-4-5+ years ago. Too much clicking; one category was repetitive in both income and deduction...so don't show it to me as an option if the entry was done, There should be a done and revisit/edit option once a section had entries in it. Then, there was the software glitch that cost me HOURS and finally a call. The tech, Alexis, saw the proper enteries on the Tax backend worksheets then "fixed" it on the actual 1040 forms. My State showed all entries correctly. On the plus side, the notes, explanations and help worked well.
Date published: 2023-03-22
Rated 5 out of 5 by
Tom10b1 from
Easy to use
Easy to use been using it for the last 7 years. Military friendly.
All TurboTax® Offerings Reviews - Page 5628
Date published: 2023-03-22
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Sort by
Narrow your results
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Filter by product
TurboTax Online
TurboTax Live Assisted
TurboTax CD/Download
TurboTax Live Full Service
Rated 5 out of 5 by
BrettCD from
Legit Amazing Product
Paying taxes is made easy with TurboTax! Even this year, being self-employed, they walked me through it and made it simple.
Date published: 2023-03-22
Rated 1 out of 5 by
popup issues from
Payment on Credit Card is HORRIBLE to use
One you get through your taxes, then Turbo Tax asks you how you want to pay. If you select Credit Card it takes you to a pop-up that is so buggy it hides behind the main Turbo Tax window and you can access it again. I had to change my windows display settings to see the Continue button among all the other issues with this pop-up . Terrible experience I wish upon NO ONE
Date published: 2023-03-22
Rated 5 out of 5 by
kabudah from
TurboTax is incredibly easy and awesome!
TurboTax is simply easy and fast. I would recommend to anyone!
Date published: 2023-03-22
Rated 5 out of 5 by
M Randall from
Easy to Understand
Easy to understand directions. Fully guided through the whole process to make is less stressful to file.
Date published: 2023-03-22
Rated 5 out of 5 by
Jackcoon23 from
Great
Great! Turbo tax was east and convenient for me. Thanks
Date published: 2023-03-22
Rated 2 out of 5 by
Ginger 99 from
support was terrible
Needed some technical support to download the program from windows to mac. Tech support number sent me to the website support page and they sent me to the phone number. Very frustrating and time consuming. We finally figured out a go around. Once the program was downloaded it was easy to use and quick.
Date published: 2023-03-22
Rated 1 out of 5 by
null from
Disappointed
It was a simple tax return but they won't let me delete the service which i added by mistake.Charged me 200 for a simple tax return.
Date published: 2023-03-22
Rated 5 out of 5 by
Mellyforwood from
Love turbotax
Easy to use and fast! Like that I can search a specific question and find the answer
Date published: 2023-03-22
Rated 1 out of 5 by
RTPLAG from
TurboTax needs to go back to easier better UX, UI
The software is not the simple, easy to navigate software it was 3-4-5+ years ago. Too much clicking; one category was repetitive in both income and deduction...so don't show it to me as an option if the entry was done, There should be a done and revisit/edit option once a section had entries in it. Then, there was the software glitch that cost me HOURS and finally a call. The tech, Alexis, saw the proper enteries on the Tax backend worksheets then "fixed" it on the actual 1040 forms. My State showed all entries correctly. On the plus side, the notes, explanations and help worked well.
Date published: 2023-03-22
Rated 5 out of 5 by
Tom10b1 from
Easy to use
Easy to use been using it for the last 7 years. Military friendly.
All TurboTax® Offerings Reviews - Page 5628
Date published: 2023-03-22