TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Reviews

Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.

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Rated 5 out of 5 by from thank you it was nice and easy. I also love that it was way cheater than going to H&R Block when I have pretty standard w2's.
Date published: 2023-03-27
Rated 4 out of 5 by from Very good for beginners Everything is great for beginners, when you don't understand much about taxes this software can save you for sure. Just have some issues to pay the service where I still working on to receive.
Date published: 2023-03-27
Rated 1 out of 5 by from Only one reason couldn't print return I have used Turbo Tax for 20 years and this is the most frustrating year. Could not print a copy of my tax return. Tried before the e-file didn't print. Tried after it was sent can't get a copy. Just make it easier when it is saved than just a print button. I tried 7-8 times can/t say I'm happy.
Date published: 2023-03-27
Rated 3 out of 5 by from problem getting eFile to be accepted by IRS my return and my fiancés federal return were not accepted , and the reason was the AGI amounts. mine was highlighted and was the wrong amount, i corrected it and then it was accepted. Her AGI was high-lighted and correct, i resubmitted, and was rejected again.
Date published: 2023-03-27
Rated 5 out of 5 by from Turbo Tax is Awesome Good Experience, easy to input data. I especially like previous years data can be uploaded with easy updates.
Date published: 2023-03-27
Rated 2 out of 5 by from 2022 Tax Prep Experience was poor. Encountered an error with state taxes. System showed a refund of over $5500, which was out of line. Wound up manually calculating on standard forms and the amount owed was $186. Was curious if this was a tactic to upsell services or a basic flaw in the GA state tax program form Turbo tax. As for the program itself, there were at least a half dozen screens that tried to upsell services. In addition there was a credit card fee on top of the basic $119 package. Probably should be included in the fee.
Date published: 2023-03-27
Rated 1 out of 5 by from Major problems e-filing multi-state tax returns My wife and I had to file not only federal returns but also returns for multiple states. After paying more than $400 to e-file these returns, I encountered an infinite loop in the program where the program stated our taxes were ready to be filed, we gave our consent, the program stated our taxes were ready to be filed, etc. I spent over 2 hours with customer support and the "resolution team" to be told that I was filing too many state returns, the program doesn't support so many state returns, "you're not a business", how could you have paid more than $400 for this service, etc. In short, a big flaw in the program and terrible customer service.
Date published: 2023-03-27
Rated 5 out of 5 by from It works Just like a tax preparer does it but at the comfort of your home.
Date published: 2023-03-27
Rated 5 out of 5 by from IT WORKS!!! IT WASNT WITHOUT NUMEROUS STEPS, AND DATA REQUESTS, AND VERIFICATIONS, BUT FINALLY GOT IT TO WORK!!
Date published: 2023-03-27
Rated 1 out of 5 by from they suck every penny out of you Fees, fees, fees You get hit with the cost of TT which is way too much to begin with and then after filling out the endless forms, they hit you with a $25 filing fee; that even after choosing to file by mail because they hit you with a service fee for using a credit card. Seriously? So sick of the greed. I'll be filing the old fashioned way next year.
Date published: 2023-03-27
All TurboTax® Offerings Reviews - Page 5624
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from thank you it was nice and easy. I also love that it was way cheater than going to H&R Block when I have pretty standard w2's.
Date published: 2023-03-27
Rated 4 out of 5 by from Very good for beginners Everything is great for beginners, when you don't understand much about taxes this software can save you for sure. Just have some issues to pay the service where I still working on to receive.
Date published: 2023-03-27
Rated 1 out of 5 by from Only one reason couldn't print return I have used Turbo Tax for 20 years and this is the most frustrating year. Could not print a copy of my tax return. Tried before the e-file didn't print. Tried after it was sent can't get a copy. Just make it easier when it is saved than just a print button. I tried 7-8 times can/t say I'm happy.
Date published: 2023-03-27
Rated 3 out of 5 by from problem getting eFile to be accepted by IRS my return and my fiancés federal return were not accepted , and the reason was the AGI amounts. mine was highlighted and was the wrong amount, i corrected it and then it was accepted. Her AGI was high-lighted and correct, i resubmitted, and was rejected again.
Date published: 2023-03-27
Rated 5 out of 5 by from Turbo Tax is Awesome Good Experience, easy to input data. I especially like previous years data can be uploaded with easy updates.
Date published: 2023-03-27
Rated 2 out of 5 by from 2022 Tax Prep Experience was poor. Encountered an error with state taxes. System showed a refund of over $5500, which was out of line. Wound up manually calculating on standard forms and the amount owed was $186. Was curious if this was a tactic to upsell services or a basic flaw in the GA state tax program form Turbo tax. As for the program itself, there were at least a half dozen screens that tried to upsell services. In addition there was a credit card fee on top of the basic $119 package. Probably should be included in the fee.
Date published: 2023-03-27
Rated 1 out of 5 by from Major problems e-filing multi-state tax returns My wife and I had to file not only federal returns but also returns for multiple states. After paying more than $400 to e-file these returns, I encountered an infinite loop in the program where the program stated our taxes were ready to be filed, we gave our consent, the program stated our taxes were ready to be filed, etc. I spent over 2 hours with customer support and the "resolution team" to be told that I was filing too many state returns, the program doesn't support so many state returns, "you're not a business", how could you have paid more than $400 for this service, etc. In short, a big flaw in the program and terrible customer service.
Date published: 2023-03-27
Rated 5 out of 5 by from It works Just like a tax preparer does it but at the comfort of your home.
Date published: 2023-03-27
Rated 5 out of 5 by from IT WORKS!!! IT WASNT WITHOUT NUMEROUS STEPS, AND DATA REQUESTS, AND VERIFICATIONS, BUT FINALLY GOT IT TO WORK!!
Date published: 2023-03-27
Rated 1 out of 5 by from they suck every penny out of you Fees, fees, fees You get hit with the cost of TT which is way too much to begin with and then after filling out the endless forms, they hit you with a $25 filing fee; that even after choosing to file by mail because they hit you with a service fee for using a credit card. Seriously? So sick of the greed. I'll be filing the old fashioned way next year.
Date published: 2023-03-27
All TurboTax® Offerings Reviews - Page 5624