TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Reviews

Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.

TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from Turbotax for Mac is easy, but has some problems I love the ability to switch between EasyStep and Forms and to chose what you want to work on within EasyStep. For the first time, I had to amend both federal and state taxes a year later, and I found Turbotax a bit quirky for that purpose. For example, it wouldn't let me eFile the amended returns even though it is less than a year since the original filings were done. In addition, it kept telling me to mail the returns, but for the state forms it would only give me eFiling instructions and no mailing address! Finally, I would add that the 2022 TurboTax for Mac did not make it clear how to enter cryptocurrency sales; I had to google it to find out!
Date published: 2023-03-23
Rated 2 out of 5 by from failed to file my return It wasn't as easy as in past years. It was harder to navigate but what brought the low review was that they failed to file my returns and I had to go back in a month later to to this. I was not happy about that.
Date published: 2023-03-23
Rated 3 out of 5 by from Needs consistency with some IRS instructions. Unable to enter offset to received 1099 on Schedule 1, line 24z as instructed by IRS. This line appears blocked in TurboTax. Had conversation with Customer Support and unable to resolve or determine reason for blocking that line. Multiple threads on this issue.
Date published: 2023-03-23
Rated 5 out of 5 by from Simple and effective! Very easy to navigate! Saves time and Money especially the 2nd year when your info is already in the system!
Date published: 2023-03-23
Rated 5 out of 5 by from Awesome I love turbo tax. I use turbo tax every year when tax season comes.
Date published: 2023-03-23
Rated 5 out of 5 by from TurboTax was super easy Very easy to use platform. The tax expert was excellent.
Date published: 2023-03-23
Rated 4 out of 5 by from Great IT is easy to follow step by step. Turbo Tax is siperior
Date published: 2023-03-23
Rated 4 out of 5 by from Some Improvements would make product better Could not figure out how to obtain a printed comparison report for prior yesrs ve 2022 Did not want to waste paper printing vouchers for 2023 should be optional not "mandated" Current version does not include recommendations for avoiding future year penalties related to RMD withdrawals, e.g., increase federal witholding percentage. Penalties related to RMD witholdings not explained well
Date published: 2023-03-23
Rated 5 out of 5 by from Federal Tax Return Ease of use, guidance, understandable, confidence.
Date published: 2023-03-23
Rated 5 out of 5 by from Amazingly easy and quick. So easy and quick. Will use Turbo tax every year. hands down the best
Date published: 2023-03-23
All TurboTax® Offerings Reviews - Page 5622
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from Turbotax for Mac is easy, but has some problems I love the ability to switch between EasyStep and Forms and to chose what you want to work on within EasyStep. For the first time, I had to amend both federal and state taxes a year later, and I found Turbotax a bit quirky for that purpose. For example, it wouldn't let me eFile the amended returns even though it is less than a year since the original filings were done. In addition, it kept telling me to mail the returns, but for the state forms it would only give me eFiling instructions and no mailing address! Finally, I would add that the 2022 TurboTax for Mac did not make it clear how to enter cryptocurrency sales; I had to google it to find out!
Date published: 2023-03-23
Rated 2 out of 5 by from failed to file my return It wasn't as easy as in past years. It was harder to navigate but what brought the low review was that they failed to file my returns and I had to go back in a month later to to this. I was not happy about that.
Date published: 2023-03-23
Rated 3 out of 5 by from Needs consistency with some IRS instructions. Unable to enter offset to received 1099 on Schedule 1, line 24z as instructed by IRS. This line appears blocked in TurboTax. Had conversation with Customer Support and unable to resolve or determine reason for blocking that line. Multiple threads on this issue.
Date published: 2023-03-23
Rated 5 out of 5 by from Simple and effective! Very easy to navigate! Saves time and Money especially the 2nd year when your info is already in the system!
Date published: 2023-03-23
Rated 5 out of 5 by from Awesome I love turbo tax. I use turbo tax every year when tax season comes.
Date published: 2023-03-23
Rated 5 out of 5 by from TurboTax was super easy Very easy to use platform. The tax expert was excellent.
Date published: 2023-03-23
Rated 4 out of 5 by from Great IT is easy to follow step by step. Turbo Tax is siperior
Date published: 2023-03-23
Rated 4 out of 5 by from Some Improvements would make product better Could not figure out how to obtain a printed comparison report for prior yesrs ve 2022 Did not want to waste paper printing vouchers for 2023 should be optional not "mandated" Current version does not include recommendations for avoiding future year penalties related to RMD withdrawals, e.g., increase federal witholding percentage. Penalties related to RMD witholdings not explained well
Date published: 2023-03-23
Rated 5 out of 5 by from Federal Tax Return Ease of use, guidance, understandable, confidence.
Date published: 2023-03-23
Rated 5 out of 5 by from Amazingly easy and quick. So easy and quick. Will use Turbo tax every year. hands down the best
Date published: 2023-03-23
All TurboTax® Offerings Reviews - Page 5622