TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Reviews

Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.

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Rated 5 out of 5 by from great service I had a great experience. Very professional and helpful
Date published: 2023-03-23
Rated 5 out of 5 by from So Easy The process was very quick and easy. I appreciate the highlighted info bars if I wanted more information, it was available.
Date published: 2023-03-23
Rated 5 out of 5 by from Turbo Tax is the best It was very easy to use. The process was quick and painless. Will be using every year
Date published: 2023-03-23
Rated 3 out of 5 by from OKAY BUT ANNOYING Annoying about continuously trying to get us to upgrade and THEN requiring it. Once we submitted, too much extra steps that seemed pointless. Overall good at adding documents.
Date published: 2023-03-23
Rated 4 out of 5 by from Turbotax worked well; payment less so Filling out forms and tax program worked great; took me 45 min but with excellent customer support to actually get the screen to accept my Credit Card on Intuit to work so I could actually file.
Date published: 2023-03-23
Rated 4 out of 5 by from Tax prep went smoothly as always, but e-filing not I've been using TT for years and tax prep this year was still easy with TT's guidance. I wound up in an endless loop when trying to pay the $20 state filing fee, so called for telephone payment. It was a nightmare! Took over an hour and a half. Fee was increased to $25. The agent had tech problems and thankfully stayed the course until successful.
Date published: 2023-03-23
Rated 5 out of 5 by from Turbo tax is Awesome! It was easy and simple! A great way to file taxes!
Date published: 2023-03-23
Rated 3 out of 5 by from Stuck with TurboTax for now. I would really prefer if we could go into the actual tax form line by line but TurboTax does not make this easy to do. I find the format confusing. That being said, there are so many helpful explanations throughout the software and I'm so used to using it that I'll stick with it for now. I don't like that they surprise you at the end with a $100+ dollar fee for filing but so be it. By the end of inputting all my deductions etc I'm so tired that I just agree to it. Which is probably exactly how the software designers like it :)
Date published: 2023-03-23
Rated 5 out of 5 by from Fast, Easy, and Ready to do it again next year I've used Turbo Tax for many years and it keeps getting better and easier every
Date published: 2023-03-23
Rated 1 out of 5 by from SLIMY Very slimy with the pricing. And they try to upsell everything.
Date published: 2023-03-23
All TurboTax® Offerings Reviews - Page 5619
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from great service I had a great experience. Very professional and helpful
Date published: 2023-03-23
Rated 5 out of 5 by from So Easy The process was very quick and easy. I appreciate the highlighted info bars if I wanted more information, it was available.
Date published: 2023-03-23
Rated 5 out of 5 by from Turbo Tax is the best It was very easy to use. The process was quick and painless. Will be using every year
Date published: 2023-03-23
Rated 3 out of 5 by from OKAY BUT ANNOYING Annoying about continuously trying to get us to upgrade and THEN requiring it. Once we submitted, too much extra steps that seemed pointless. Overall good at adding documents.
Date published: 2023-03-23
Rated 4 out of 5 by from Turbotax worked well; payment less so Filling out forms and tax program worked great; took me 45 min but with excellent customer support to actually get the screen to accept my Credit Card on Intuit to work so I could actually file.
Date published: 2023-03-23
Rated 4 out of 5 by from Tax prep went smoothly as always, but e-filing not I've been using TT for years and tax prep this year was still easy with TT's guidance. I wound up in an endless loop when trying to pay the $20 state filing fee, so called for telephone payment. It was a nightmare! Took over an hour and a half. Fee was increased to $25. The agent had tech problems and thankfully stayed the course until successful.
Date published: 2023-03-23
Rated 5 out of 5 by from Turbo tax is Awesome! It was easy and simple! A great way to file taxes!
Date published: 2023-03-23
Rated 3 out of 5 by from Stuck with TurboTax for now. I would really prefer if we could go into the actual tax form line by line but TurboTax does not make this easy to do. I find the format confusing. That being said, there are so many helpful explanations throughout the software and I'm so used to using it that I'll stick with it for now. I don't like that they surprise you at the end with a $100+ dollar fee for filing but so be it. By the end of inputting all my deductions etc I'm so tired that I just agree to it. Which is probably exactly how the software designers like it :)
Date published: 2023-03-23
Rated 5 out of 5 by from Fast, Easy, and Ready to do it again next year I've used Turbo Tax for many years and it keeps getting better and easier every
Date published: 2023-03-23
Rated 1 out of 5 by from SLIMY Very slimy with the pricing. And they try to upsell everything.
Date published: 2023-03-23
All TurboTax® Offerings Reviews - Page 5619