TURBOTAX LIVE CUSTOMER REVIEWS

TurboTax Live Reviews

TurboTax Live connects you with live CPAs and EAs on demand, and gives you unlimited advice and guidance from real tax experts online.

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Own a business
Student
Rated 5 out of 5 by from Thorough Experienced no interruptions during preparation and very thorough.
Date published: 2021-05-17
Rated 4 out of 5 by from Good but needs better ending Program works as expected. 2 changes: 1. No convenience fee for using credit card payment. 2. Allow Costco members to get the CD price rate for TurboTax
Date published: 2021-05-17
Rated 5 out of 5 by from Quick and Easy! I appreciate the quick and concise information provided. All my questions were answered as needed, and it fit my price budget! Thankful for online servies for a procrastinator!!
Date published: 2021-05-17
Rated 5 out of 5 by from Great easy to use I have been using TurboTax for quite some time. It is better than ever. Thank you Turbo Tax for the continued updates and keeping this experience easy and helpful.
Date published: 2021-05-17
Rated 5 out of 5 by from Excellent Tool for Tax Preparation Doing taxes stresses me completely. While it is still stressful, this product is awesome. Complete and thorough.
Date published: 2021-05-17
Rated 5 out of 5 by from Seamless experience The best thing about TurboTax is that they work hard to add features every year and each of these features work seamlessly. There are hardly any niggles and as long as the data is straight forward, the experience is astoudingly good. The one area of improvement is that the product cannot be swapped after initial selection especially if one doesn't use all the features. That alone would make this a completely customer centric platform.
Date published: 2021-05-17
Rated 3 out of 5 by from TurboTax's rabbit holes and failures If there was an alternative that was affordable, we would be all over it. Especially with the pandemic, finding an affordable accountant is next to impossible. So, we are using TurboTax for the second year. It's okay. Not great, doesn't suck. Too many rabbit holes and not enough advice. E-filing took our money for filing fee, but doesn't work. Our guess is the IRS is so behind on everything due to staff shortages and, well, the pandemic, doesn't have updated 2019 numbers. Augh...
Date published: 2021-05-17
Rated 5 out of 5 by from Great software and support. Easy to use and transfers all prior year information. Ron, the live expert was awesome!
Date published: 2021-05-17
Rated 5 out of 5 by from First Time User This was the first time I've ever filed on my own, I've always used a CPA, but didn't have enough time to get them what they needed in order to file on time. I used Turbo Tax and really enjoyed the process and the ease of submitting my taxes, and it cost me less than using my CPA.
Date published: 2021-05-17
Rated 5 out of 5 by from Makes every step easy! The format is so user friendly. If i did have a question I got a quick call back from a very patient costumer service rep who was very knowledgable.
Date published: 2021-05-17
All TurboTax® Offerings Reviews - Page 562
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from Thorough Experienced no interruptions during preparation and very thorough.
Date published: 2021-05-17
Rated 4 out of 5 by from Good but needs better ending Program works as expected. 2 changes: 1. No convenience fee for using credit card payment. 2. Allow Costco members to get the CD price rate for TurboTax
Date published: 2021-05-17
Rated 5 out of 5 by from Quick and Easy! I appreciate the quick and concise information provided. All my questions were answered as needed, and it fit my price budget! Thankful for online servies for a procrastinator!!
Date published: 2021-05-17
Rated 5 out of 5 by from Great easy to use I have been using TurboTax for quite some time. It is better than ever. Thank you Turbo Tax for the continued updates and keeping this experience easy and helpful.
Date published: 2021-05-17
Rated 5 out of 5 by from Excellent Tool for Tax Preparation Doing taxes stresses me completely. While it is still stressful, this product is awesome. Complete and thorough.
Date published: 2021-05-17
Rated 5 out of 5 by from Seamless experience The best thing about TurboTax is that they work hard to add features every year and each of these features work seamlessly. There are hardly any niggles and as long as the data is straight forward, the experience is astoudingly good. The one area of improvement is that the product cannot be swapped after initial selection especially if one doesn't use all the features. That alone would make this a completely customer centric platform.
Date published: 2021-05-17
Rated 3 out of 5 by from TurboTax's rabbit holes and failures If there was an alternative that was affordable, we would be all over it. Especially with the pandemic, finding an affordable accountant is next to impossible. So, we are using TurboTax for the second year. It's okay. Not great, doesn't suck. Too many rabbit holes and not enough advice. E-filing took our money for filing fee, but doesn't work. Our guess is the IRS is so behind on everything due to staff shortages and, well, the pandemic, doesn't have updated 2019 numbers. Augh...
Date published: 2021-05-17
Rated 5 out of 5 by from Great software and support. Easy to use and transfers all prior year information. Ron, the live expert was awesome!
Date published: 2021-05-17
Rated 5 out of 5 by from First Time User This was the first time I've ever filed on my own, I've always used a CPA, but didn't have enough time to get them what they needed in order to file on time. I used Turbo Tax and really enjoyed the process and the ease of submitting my taxes, and it cost me less than using my CPA.
Date published: 2021-05-17
Rated 5 out of 5 by from Makes every step easy! The format is so user friendly. If i did have a question I got a quick call back from a very patient costumer service rep who was very knowledgable.
Date published: 2021-05-17
All TurboTax® Offerings Reviews - Page 562