TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Reviews

Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.

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Rated 5 out of 5 by from Great Turbo Tax So easy to file your taxes with Turbo Tax. Always an easy process.
Date published: 2023-03-23
Rated 3 out of 5 by from Eh... I've used TurboTax for several years, but this year I was frustrated. I paid extra for a higher level of service that was supposed to allow me to chat with a "live tax expert" and yet when I clicked it, they wanted me to go up yet another step. Overall, I paid $189 to spend over 4 hours doing my taxes myself. Last year I had them done (for the first time in 10 years) for $310. I'm now more than willing to pay the extra $120 to get 4 hours of my life back, especially when I'm still not 100% sure they were done correctly since they wouldn't allow me to "chat with an expert."
Date published: 2023-03-23
Rated 5 out of 5 by from Turbo Tax is aaesome and simple to use Love it xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
Date published: 2023-03-23
Rated 5 out of 5 by from fast and helpful I needed help and someone called right away to help answer my question.
Date published: 2023-03-23
Rated 4 out of 5 by from TurboTax makes my life easierxxxxxxxxxxxxxxxxxxxxx Easy and fast to use. xxxxxxxxx xxxxxxxxxxxxxxxxxxxxxxxxxx
Date published: 2023-03-23
Rated 5 out of 5 by from TurboTax I have used them for the past 3-4 years. Theymake iteasy and only takes a few hours.
Date published: 2023-03-23
Rated 5 out of 5 by from TurboTax - great comforting and helpful service Turbotax's platform has overall been very easy to use in terms of actually filing. I have had some difficulties when it comes down to purchase of different product versions and the process of actually submitting and having to go through the process of e-filing again (which was not a big deal because Turbotax saved the documents even though it didn't appear to). I was really scared when I thought I lost all my tax return documents but TurboTax's team has been very helpful in every issue I have had and made me that much more likely to use Turbotax aside from a couple of functional issues.
Date published: 2023-03-23
Rated 4 out of 5 by from Turbotax was pretty helpful TurboTax was helpful for the most part. However, it didn't always recognize changes after I reviewed certain items.
Date published: 2023-03-23
Rated 5 out of 5 by from Long term user of TurboTax We have used TurboTax for a numbe of years and have developed high confidence in it. It generates all the correct forms and makes submitting them and handeling payments/refunds easy.
Date published: 2023-03-23
Rated 5 out of 5 by from Turbo Tax is great nice and easy to use. I will use Turbo Tax again next year.
Date published: 2023-03-23
All TurboTax® Offerings Reviews - Page 5602
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Great Turbo Tax So easy to file your taxes with Turbo Tax. Always an easy process.
Date published: 2023-03-23
Rated 3 out of 5 by from Eh... I've used TurboTax for several years, but this year I was frustrated. I paid extra for a higher level of service that was supposed to allow me to chat with a "live tax expert" and yet when I clicked it, they wanted me to go up yet another step. Overall, I paid $189 to spend over 4 hours doing my taxes myself. Last year I had them done (for the first time in 10 years) for $310. I'm now more than willing to pay the extra $120 to get 4 hours of my life back, especially when I'm still not 100% sure they were done correctly since they wouldn't allow me to "chat with an expert."
Date published: 2023-03-23
Rated 5 out of 5 by from Turbo Tax is aaesome and simple to use Love it xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
Date published: 2023-03-23
Rated 5 out of 5 by from fast and helpful I needed help and someone called right away to help answer my question.
Date published: 2023-03-23
Rated 4 out of 5 by from TurboTax makes my life easierxxxxxxxxxxxxxxxxxxxxx Easy and fast to use. xxxxxxxxx xxxxxxxxxxxxxxxxxxxxxxxxxx
Date published: 2023-03-23
Rated 5 out of 5 by from TurboTax I have used them for the past 3-4 years. Theymake iteasy and only takes a few hours.
Date published: 2023-03-23
Rated 5 out of 5 by from TurboTax - great comforting and helpful service Turbotax's platform has overall been very easy to use in terms of actually filing. I have had some difficulties when it comes down to purchase of different product versions and the process of actually submitting and having to go through the process of e-filing again (which was not a big deal because Turbotax saved the documents even though it didn't appear to). I was really scared when I thought I lost all my tax return documents but TurboTax's team has been very helpful in every issue I have had and made me that much more likely to use Turbotax aside from a couple of functional issues.
Date published: 2023-03-23
Rated 4 out of 5 by from Turbotax was pretty helpful TurboTax was helpful for the most part. However, it didn't always recognize changes after I reviewed certain items.
Date published: 2023-03-23
Rated 5 out of 5 by from Long term user of TurboTax We have used TurboTax for a numbe of years and have developed high confidence in it. It generates all the correct forms and makes submitting them and handeling payments/refunds easy.
Date published: 2023-03-23
Rated 5 out of 5 by from Turbo Tax is great nice and easy to use. I will use Turbo Tax again next year.
Date published: 2023-03-23
All TurboTax® Offerings Reviews - Page 5602