TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Reviews

Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.

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Rated 5 out of 5 by from Turbo tax is Great!! There were problems with the forms and the required input, where the system was presenting inaccurate figures, regardless to my input. However, the outstanding service provided by a TurBo Tax customer service representative corrected nthe issue.
Date published: 2023-03-23
Rated 5 out of 5 by from Fast and easy It was really straight forward and east to understand.
Date published: 2023-03-23
Rated 3 out of 5 by from Easy Return It was easy to do. Saved me time and energy, was so simple to do.
Date published: 2023-03-23
Rated 1 out of 5 by from Keeping final price till the end It's ridiculous that even though I select the mid tier I have to pay for the top tier coverage. Why wouldn't it just tell me that I am going to be pushed to the top tier as soon as I put I have a fidelity account. At this point I don't feel like backing out and just want to be finished. Next year I am going to look for alternatives even if it more.
Date published: 2023-03-23
Rated 1 out of 5 by from why did you charge me I didnt select any of the fancy features. i wanted a free tax thing like i got the last few years. but you didnt have a fully free option. as it is you charged me over 200 dollars even though you said that the max fee for the option i chose was 199$.
Date published: 2023-03-23
Rated 2 out of 5 by from Too Expensive I will not be utilizing TurboTax in the future. As a service member, it is not the most user friendly, does not fully understand my W2, requires me to use a lot more time and effort to go through information because the offered information is not enough/does not answer my questions, and took over 3x as long as TurboTax said it would to file - all of this and I still had to pay, simply because I sold investments. I will be looking for a new way to file my taxes moving forward. TurboTax is not worth the money or the headache.
Date published: 2023-03-23
Rated 4 out of 5 by from Smooth and easy to follow Went thru the set up and filing very smoothly. you want too much so when I say smooth Its' great
Date published: 2023-03-23
Rated 5 out of 5 by from Turbo Tax is great I have been with them for 3 years now and its been nothing but great service.
Date published: 2023-03-23
Rated 5 out of 5 by from Easy to use! Very user friendly and easy to understand. You really can't screw it up.
Date published: 2023-03-23
Rated 4 out of 5 by from Awesomeness I have used this numerous times before and have been successful. Easy and helpful!!! I will use again
Date published: 2023-03-23
All TurboTax® Offerings Reviews - Page 5594
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Turbo tax is Great!! There were problems with the forms and the required input, where the system was presenting inaccurate figures, regardless to my input. However, the outstanding service provided by a TurBo Tax customer service representative corrected nthe issue.
Date published: 2023-03-23
Rated 5 out of 5 by from Fast and easy It was really straight forward and east to understand.
Date published: 2023-03-23
Rated 3 out of 5 by from Easy Return It was easy to do. Saved me time and energy, was so simple to do.
Date published: 2023-03-23
Rated 1 out of 5 by from Keeping final price till the end It's ridiculous that even though I select the mid tier I have to pay for the top tier coverage. Why wouldn't it just tell me that I am going to be pushed to the top tier as soon as I put I have a fidelity account. At this point I don't feel like backing out and just want to be finished. Next year I am going to look for alternatives even if it more.
Date published: 2023-03-23
Rated 1 out of 5 by from why did you charge me I didnt select any of the fancy features. i wanted a free tax thing like i got the last few years. but you didnt have a fully free option. as it is you charged me over 200 dollars even though you said that the max fee for the option i chose was 199$.
Date published: 2023-03-23
Rated 2 out of 5 by from Too Expensive I will not be utilizing TurboTax in the future. As a service member, it is not the most user friendly, does not fully understand my W2, requires me to use a lot more time and effort to go through information because the offered information is not enough/does not answer my questions, and took over 3x as long as TurboTax said it would to file - all of this and I still had to pay, simply because I sold investments. I will be looking for a new way to file my taxes moving forward. TurboTax is not worth the money or the headache.
Date published: 2023-03-23
Rated 4 out of 5 by from Smooth and easy to follow Went thru the set up and filing very smoothly. you want too much so when I say smooth Its' great
Date published: 2023-03-23
Rated 5 out of 5 by from Turbo Tax is great I have been with them for 3 years now and its been nothing but great service.
Date published: 2023-03-23
Rated 5 out of 5 by from Easy to use! Very user friendly and easy to understand. You really can't screw it up.
Date published: 2023-03-23
Rated 4 out of 5 by from Awesomeness I have used this numerous times before and have been successful. Easy and helpful!!! I will use again
Date published: 2023-03-23
All TurboTax® Offerings Reviews - Page 5594