TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Reviews

Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.

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Rated 2 out of 5 by from This product is not user friendly. The claim that TurboTax will import the necessary data from my financial institutions is misleading. Many terms are unfamiliar to the average, non-CPA person. I have had to re-enter many items and some items(synonyms of other terms) remain a mystery to me. Not having a glossary nor directions on how to find a particular document is very exasperating. I plan to seek another method to calculate my IRS return for the future.
Date published: 2023-03-23
Rated 5 out of 5 by from Have used Turbo Tax every year for 35+ years Awesome. Works exactly as expected, as it always has.
Date published: 2023-03-23
Rated 5 out of 5 by from 2022 turbo tax Easy to use. A little confusing with the carryover from prior year when there wasn't one.
Date published: 2023-03-23
Rated 5 out of 5 by from Easiest way to file taxes Have been using TT for years now, and it's just so easy, even filing jointly with my wife, and me being self-employed as a Realtor. So far, I would not do it any other way.
Date published: 2023-03-23
Rated 1 out of 5 by from Terrible for divorced people IMPOSSIBLE to obtain last year’s info, thus I can’t file. TurboTax made me create a new account because I got divorced and I’m no longer filing jointly. As a result I can’t access my prior returns which means I can’t access the information I need to file my current returns. Of course the bad TurboTax software then requires that I get stuck in an endless loop of trying to file this year‘s taxes without being able to just access last year‘s returns, even when logged into the previous account.
Date published: 2023-03-23
Rated 5 out of 5 by from Yay for Turbotax I was able to file my taxes with minimal issues! The live help is what made it worth everything
Date published: 2023-03-23
Rated 4 out of 5 by from works constant attempts to upsell kinda suck. but it works, and the price seems reasonable.
Date published: 2023-03-23
Rated 5 out of 5 by from Turbo Tax is Quick and Easy Easy as usual. I like how it fills in previous years info to save time.
Date published: 2023-03-23
Rated 5 out of 5 by from My Third Year with TurboTax I have found TurboTax easy to use and worthwhile. I am confident that my refund has always been the maximum possible according to the Federal and State tax laws.
Date published: 2023-03-23
Rated 1 out of 5 by from Turbo Tax was annoying and very difficult to use I have used Turbotax for many years and found it very annoying this year. Every other screen is an attempt to get the user to purchase MAX right up to the end. Trying to pay without paying 69 dollar fee drove me nuts. The format and language seem purposely designed to get the user to choose a credit card method and pay a fee. The online help is a joke. The robot had no information and it was impossible to use. Online help in other years was much better. It appears that you have dumbed it down to force the purchase of payed help.
Date published: 2023-03-23
All TurboTax® Offerings Reviews - Page 5585
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 2 out of 5 by from This product is not user friendly. The claim that TurboTax will import the necessary data from my financial institutions is misleading. Many terms are unfamiliar to the average, non-CPA person. I have had to re-enter many items and some items(synonyms of other terms) remain a mystery to me. Not having a glossary nor directions on how to find a particular document is very exasperating. I plan to seek another method to calculate my IRS return for the future.
Date published: 2023-03-23
Rated 5 out of 5 by from Have used Turbo Tax every year for 35+ years Awesome. Works exactly as expected, as it always has.
Date published: 2023-03-23
Rated 5 out of 5 by from 2022 turbo tax Easy to use. A little confusing with the carryover from prior year when there wasn't one.
Date published: 2023-03-23
Rated 5 out of 5 by from Easiest way to file taxes Have been using TT for years now, and it's just so easy, even filing jointly with my wife, and me being self-employed as a Realtor. So far, I would not do it any other way.
Date published: 2023-03-23
Rated 1 out of 5 by from Terrible for divorced people IMPOSSIBLE to obtain last year’s info, thus I can’t file. TurboTax made me create a new account because I got divorced and I’m no longer filing jointly. As a result I can’t access my prior returns which means I can’t access the information I need to file my current returns. Of course the bad TurboTax software then requires that I get stuck in an endless loop of trying to file this year‘s taxes without being able to just access last year‘s returns, even when logged into the previous account.
Date published: 2023-03-23
Rated 5 out of 5 by from Yay for Turbotax I was able to file my taxes with minimal issues! The live help is what made it worth everything
Date published: 2023-03-23
Rated 4 out of 5 by from works constant attempts to upsell kinda suck. but it works, and the price seems reasonable.
Date published: 2023-03-23
Rated 5 out of 5 by from Turbo Tax is Quick and Easy Easy as usual. I like how it fills in previous years info to save time.
Date published: 2023-03-23
Rated 5 out of 5 by from My Third Year with TurboTax I have found TurboTax easy to use and worthwhile. I am confident that my refund has always been the maximum possible according to the Federal and State tax laws.
Date published: 2023-03-23
Rated 1 out of 5 by from Turbo Tax was annoying and very difficult to use I have used Turbotax for many years and found it very annoying this year. Every other screen is an attempt to get the user to purchase MAX right up to the end. Trying to pay without paying 69 dollar fee drove me nuts. The format and language seem purposely designed to get the user to choose a credit card method and pay a fee. The online help is a joke. The robot had no information and it was impossible to use. Online help in other years was much better. It appears that you have dumbed it down to force the purchase of payed help.
Date published: 2023-03-23
All TurboTax® Offerings Reviews - Page 5585