TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Reviews

Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.

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Rated 5 out of 5 by from Olga Did A Great Job! This service was much better than H&R Block, which I used last year. My tax professional, Olga, did a great job and walked me through everything. It was a simple, stress-free process and I would recommend TurboTax Live Full Service Deluxe to anyone who wants their taxes done for them in a professional way!
Date published: 2023-03-23
Rated 5 out of 5 by from Turbo tax- so easy Looking for step by step filing- turbo tax is right for you- simple easy convenient
Date published: 2023-03-23
Rated 2 out of 5 by from Stubborn Error. The review kept refusing to accept the name of the trust. Spoke to four different agents for over three hours to find a solution. It finally worked magically.
Date published: 2023-03-23
Rated 5 out of 5 by from Awesome Love it ! Joyce was awesome! Thank you TurboTax!!!
Date published: 2023-03-23
Rated 4 out of 5 by from Didn't Catch Mistakes in 1099-R Form Until the End On the whole, my experience with TurboTax was positive. There was one glitch, though, which should be fixed. There were two errors in my 1099-R form that TurboTax didn't catch until the very end. 1) There were asterisks in my address field that I had to remove. 2) There was no state distribution given in Box 16, which was wrong because state tax was withheld. No 1. was easy to fix. I had to figure out No. 2. I had to go back into the process to find the 1099-R form, figure out what a state distribution was (I used a web search engine to find out) and what I had to do to fix it. I was then able to send the return. It seems to me that TurboTax should have caught all of this much earlier in the process, not when I was just about to file. In the New York State tax, it would help to emphasize that the New York pension exclusion also applies to distributions from inherited IRAs. I was unsure what to enter in the pension box. After consultation with your tax expert, I multiplied what I withdrew by 4 (the number of brothers including myself who inherited the IRA) and entered that figure into the box. But that should be made clear right there. I consulted your tax experts three times, and was pleased each time. They were courteous and knowledgeable and were able to assist me. They returned by calls within a minute. My only criticism is that two of them were a little difficult to understand. They need to work on their pronunciation.
Date published: 2023-03-23
Rated 5 out of 5 by from Turbo Tax worked. Have used Turbo Tax for several years now and still feel comfortable using it.
Date published: 2023-03-23
Rated 2 out of 5 by from Disappointed with Live help I utilized the live help feature for the first time this year. The first agent that I connected with was unable to answer my question and we spent 90 minutes on the phone waiting for another agent to help her by chat. I wasn't able to speak directly to the other agent. They told me an agent could call me back within 24 hours to help. I tried again with another agent who was very helpful and got my questions answered, but I was frustrated with the first part of this experience
Date published: 2023-03-23
Rated 5 out of 5 by from Simple and easy I love how simple it is to file my taxes! Turbo tax helped me get more out of my return
Date published: 2023-03-23
Rated 5 out of 5 by from Turbo Tax LIve Our live expert was outstanding. Normally tax activities are stressful. But that was not the case.
Date published: 2023-03-23
Rated 5 out of 5 by from Easy and Fast Very easy to use and was a quick process. Would use again.
Date published: 2023-03-23
All TurboTax® Offerings Reviews - Page 5576
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Olga Did A Great Job! This service was much better than H&R Block, which I used last year. My tax professional, Olga, did a great job and walked me through everything. It was a simple, stress-free process and I would recommend TurboTax Live Full Service Deluxe to anyone who wants their taxes done for them in a professional way!
Date published: 2023-03-23
Rated 5 out of 5 by from Turbo tax- so easy Looking for step by step filing- turbo tax is right for you- simple easy convenient
Date published: 2023-03-23
Rated 2 out of 5 by from Stubborn Error. The review kept refusing to accept the name of the trust. Spoke to four different agents for over three hours to find a solution. It finally worked magically.
Date published: 2023-03-23
Rated 5 out of 5 by from Awesome Love it ! Joyce was awesome! Thank you TurboTax!!!
Date published: 2023-03-23
Rated 4 out of 5 by from Didn't Catch Mistakes in 1099-R Form Until the End On the whole, my experience with TurboTax was positive. There was one glitch, though, which should be fixed. There were two errors in my 1099-R form that TurboTax didn't catch until the very end. 1) There were asterisks in my address field that I had to remove. 2) There was no state distribution given in Box 16, which was wrong because state tax was withheld. No 1. was easy to fix. I had to figure out No. 2. I had to go back into the process to find the 1099-R form, figure out what a state distribution was (I used a web search engine to find out) and what I had to do to fix it. I was then able to send the return. It seems to me that TurboTax should have caught all of this much earlier in the process, not when I was just about to file. In the New York State tax, it would help to emphasize that the New York pension exclusion also applies to distributions from inherited IRAs. I was unsure what to enter in the pension box. After consultation with your tax expert, I multiplied what I withdrew by 4 (the number of brothers including myself who inherited the IRA) and entered that figure into the box. But that should be made clear right there. I consulted your tax experts three times, and was pleased each time. They were courteous and knowledgeable and were able to assist me. They returned by calls within a minute. My only criticism is that two of them were a little difficult to understand. They need to work on their pronunciation.
Date published: 2023-03-23
Rated 5 out of 5 by from Turbo Tax worked. Have used Turbo Tax for several years now and still feel comfortable using it.
Date published: 2023-03-23
Rated 2 out of 5 by from Disappointed with Live help I utilized the live help feature for the first time this year. The first agent that I connected with was unable to answer my question and we spent 90 minutes on the phone waiting for another agent to help her by chat. I wasn't able to speak directly to the other agent. They told me an agent could call me back within 24 hours to help. I tried again with another agent who was very helpful and got my questions answered, but I was frustrated with the first part of this experience
Date published: 2023-03-23
Rated 5 out of 5 by from Simple and easy I love how simple it is to file my taxes! Turbo tax helped me get more out of my return
Date published: 2023-03-23
Rated 5 out of 5 by from Turbo Tax LIve Our live expert was outstanding. Normally tax activities are stressful. But that was not the case.
Date published: 2023-03-23
Rated 5 out of 5 by from Easy and Fast Very easy to use and was a quick process. Would use again.
Date published: 2023-03-23
All TurboTax® Offerings Reviews - Page 5576