TURBOTAX CUSTOMER REVIEWS
TurboTax Live Assisted Reviews
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Rated 5 out of 5 by
coffeeandbooks from
Olga Did A Great Job!
This service was much better than H&R Block, which I used last year. My tax professional, Olga, did a great job and walked me through everything. It was a simple, stress-free process and I would recommend TurboTax Live Full Service Deluxe to anyone who wants their taxes done for them in a professional way!
Date published: 2023-03-23
Rated 5 out of 5 by
73ladybug from
Turbo tax- so easy
Looking for step by step filing- turbo tax is right for you- simple easy convenient
Date published: 2023-03-23
Rated 2 out of 5 by
Fam Trust from
Stubborn Error.
The review kept refusing to accept the name of the trust. Spoke to four different agents for over three hours to find a solution. It finally worked magically.
Date published: 2023-03-23
Rated 5 out of 5 by
Aaron7654321 from
Awesome
Love it ! Joyce was awesome! Thank you TurboTax!!!
Date published: 2023-03-23
Rated 4 out of 5 by
mhklein57 from
Didn't Catch Mistakes in 1099-R Form Until the End
On the whole, my experience with TurboTax was positive. There was one glitch, though, which should be fixed. There were two errors in my 1099-R form that TurboTax didn't catch until the very end. 1) There were asterisks in my address field that I had to remove. 2) There was no state distribution given in Box 16, which was wrong because state tax was withheld. No 1. was easy to fix. I had to figure out No. 2. I had to go back into the process to find the 1099-R form, figure out what a state distribution was (I used a web search engine to find out) and what I had to do to fix it. I was then able to send the return. It seems to me that TurboTax should have caught all of this much earlier in the process, not when I was just about to file. In the New York State tax, it would help to emphasize that the New York pension exclusion also applies to distributions from inherited IRAs. I was unsure what to enter in the pension box. After consultation with your tax expert, I multiplied what I withdrew by 4 (the number of brothers including myself who inherited the IRA) and entered that figure into the box. But that should be made clear right there. I consulted your tax experts three times, and was pleased each time. They were courteous and knowledgeable and were able to assist me. They returned by calls within a minute. My only criticism is that two of them were a little difficult to understand. They need to work on their pronunciation.
Date published: 2023-03-23
Rated 5 out of 5 by
Doggieday from
Turbo Tax worked.
Have used Turbo Tax for several years now and still feel comfortable using it.
Date published: 2023-03-23
Rated 2 out of 5 by
1915K from
Disappointed with Live help
I utilized the live help feature for the first time this year. The first agent that I connected with was unable to answer my question and we spent 90 minutes on the phone waiting for another agent to help her by chat. I wasn't able to speak directly to the other agent. They told me an agent could call me back within 24 hours to help. I tried again with another agent who was very helpful and got my questions answered, but I was frustrated with the first part of this experience
Date published: 2023-03-23
Rated 5 out of 5 by
Mhague from
Simple and easy
I love how simple it is to file my taxes! Turbo tax helped me get more out of my return
Date published: 2023-03-23
Rated 5 out of 5 by
Rozrocks from
Turbo Tax LIve
Our live expert was outstanding. Normally tax activities are stressful. But that was not the case.
Date published: 2023-03-23
Rated 5 out of 5 by
Zazoo808 from
Easy and Fast
Very easy to use and was a quick process. Would use again.
All TurboTax® Offerings Reviews - Page 5576
Date published: 2023-03-23
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Sort by
Narrow your results
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Filter by product
TurboTax Online
TurboTax Live Assisted
TurboTax CD/Download
TurboTax Live Full Service
Rated 5 out of 5 by
coffeeandbooks from
Olga Did A Great Job!
This service was much better than H&R Block, which I used last year. My tax professional, Olga, did a great job and walked me through everything. It was a simple, stress-free process and I would recommend TurboTax Live Full Service Deluxe to anyone who wants their taxes done for them in a professional way!
Date published: 2023-03-23
Rated 5 out of 5 by
73ladybug from
Turbo tax- so easy
Looking for step by step filing- turbo tax is right for you- simple easy convenient
Date published: 2023-03-23
Rated 2 out of 5 by
Fam Trust from
Stubborn Error.
The review kept refusing to accept the name of the trust. Spoke to four different agents for over three hours to find a solution. It finally worked magically.
Date published: 2023-03-23
Rated 5 out of 5 by
Aaron7654321 from
Awesome
Love it ! Joyce was awesome! Thank you TurboTax!!!
Date published: 2023-03-23
Rated 4 out of 5 by
mhklein57 from
Didn't Catch Mistakes in 1099-R Form Until the End
On the whole, my experience with TurboTax was positive. There was one glitch, though, which should be fixed. There were two errors in my 1099-R form that TurboTax didn't catch until the very end. 1) There were asterisks in my address field that I had to remove. 2) There was no state distribution given in Box 16, which was wrong because state tax was withheld. No 1. was easy to fix. I had to figure out No. 2. I had to go back into the process to find the 1099-R form, figure out what a state distribution was (I used a web search engine to find out) and what I had to do to fix it. I was then able to send the return. It seems to me that TurboTax should have caught all of this much earlier in the process, not when I was just about to file. In the New York State tax, it would help to emphasize that the New York pension exclusion also applies to distributions from inherited IRAs. I was unsure what to enter in the pension box. After consultation with your tax expert, I multiplied what I withdrew by 4 (the number of brothers including myself who inherited the IRA) and entered that figure into the box. But that should be made clear right there. I consulted your tax experts three times, and was pleased each time. They were courteous and knowledgeable and were able to assist me. They returned by calls within a minute. My only criticism is that two of them were a little difficult to understand. They need to work on their pronunciation.
Date published: 2023-03-23
Rated 5 out of 5 by
Doggieday from
Turbo Tax worked.
Have used Turbo Tax for several years now and still feel comfortable using it.
Date published: 2023-03-23
Rated 2 out of 5 by
1915K from
Disappointed with Live help
I utilized the live help feature for the first time this year. The first agent that I connected with was unable to answer my question and we spent 90 minutes on the phone waiting for another agent to help her by chat. I wasn't able to speak directly to the other agent. They told me an agent could call me back within 24 hours to help. I tried again with another agent who was very helpful and got my questions answered, but I was frustrated with the first part of this experience
Date published: 2023-03-23
Rated 5 out of 5 by
Mhague from
Simple and easy
I love how simple it is to file my taxes! Turbo tax helped me get more out of my return
Date published: 2023-03-23
Rated 5 out of 5 by
Rozrocks from
Turbo Tax LIve
Our live expert was outstanding. Normally tax activities are stressful. But that was not the case.
Date published: 2023-03-23
Rated 5 out of 5 by
Zazoo808 from
Easy and Fast
Very easy to use and was a quick process. Would use again.
All TurboTax® Offerings Reviews - Page 5576
Date published: 2023-03-23