TURBOTAX LIVE CUSTOMER REVIEWS

TurboTax Live Reviews

TurboTax Live connects you with live Tax Experts on demand, and gives you unlimited advice and guidance from real tax experts online.

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Rated 5 out of 5 by from Easy to use I found it easy to use Turbotax and find answers when I had questions.
Date published: 2022-04-19
Rated 3 out of 5 by from Ididn't get email that my taxes were rejected 1.I was disappointed that i was not alerted that my taxes had been rejected 2. my taxes were rejected but i didn't see an explanation why ,the software didn't even prompt me on how to fix the problem. please fix or explain why ....
Date published: 2022-04-19
Rated 1 out of 5 by from Turbo Tax hasn't properly efiled my tax returns 2x For some unknown reason Turbo tax cannot get my taxes efiled even though i have given them my adjusted gross income from last year
Date published: 2022-04-19
Rated 5 out of 5 by from So easy It’s quick and helpful! Thanks for 5 years now!!!!!
Date published: 2022-04-19
Rated 5 out of 5 by from A very easy task! Simple yet comprehensive application. love using it!
Date published: 2022-04-19
Rated 5 out of 5 by from Turbo Tax is FANTASTIC! I have been using Turbo tax for years with great results and this year I discovered that the turbo tax experts that helped me this year were even better than I thought because this year I had a lot of issues and i received excellent help for each one. The patience they had was amazing and they all know what they were doing
Date published: 2022-04-19
Rated 5 out of 5 by from The best TAX filing experience EVER It was easy to follow, very informative and relatively PAINLESS to file my taxes this year!
Date published: 2022-04-19
Rated 5 out of 5 by from Taxes made easy Walked me through step by step. Easiest way to do your taxes.
Date published: 2022-04-19
Rated 4 out of 5 by from Turbo Tax needs some work This is my first time using TurboTax. Previously I filed my own taxes but I became a homeowner in 2021 and wanted to make sure that I could deduct as much as I could and that was some thing I was unfamiliar with. Anyway, my TurboTax representative, Sharon, was excellent and explained everything to me very well. However, when I went to finalize my taxes there was an instance where TurboTax was literally displaying "2020" in an area that it should've displayed "2021". Despite that, it still filed my taxes for 2021 correctly. My other issue is that TurboTax was saying I needed to pay $220 even though I had already paid $169 a few weeks before. It was saying that I was actually saving $169 instead of having to pay the full $389 but in reality that wasn't true. Since I had already paid the $169 and now also had to pay the $220 I wasn't saving any money. Sharon got me a discount code for this and saved me 20%. Lastly, when I was on the page that asked me how I would like to pay my taxes, it said that there was an option to pay my taxes by a check and in parentheses it said to be sure to do this no later than April 18 even though today is April 19th. So I don't understand why it was giving me an option to pay by check that technically is no longer valid considering the 18th has already passed. All in all though, I still will use Turbo Tax again and would recommend it to others.
Date published: 2022-04-19
Rated 1 out of 5 by from Utterly dissapointed I've used TurboTax every year since it became available to the public. This is the first year I spent extra to get tax specialist assistance and it's also the first year that my return was rejected and I will be forced to submit by mail as a result. TurboTax is all too quick to blame the IRS rather than do anything to make it right. I will not be using TurboTax again in the future.
Date published: 2022-04-19
All TurboTax® Offerings Reviews - Page 558
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Easy to use I found it easy to use Turbotax and find answers when I had questions.
Date published: 2022-04-19
Rated 3 out of 5 by from Ididn't get email that my taxes were rejected 1.I was disappointed that i was not alerted that my taxes had been rejected 2. my taxes were rejected but i didn't see an explanation why ,the software didn't even prompt me on how to fix the problem. please fix or explain why ....
Date published: 2022-04-19
Rated 1 out of 5 by from Turbo Tax hasn't properly efiled my tax returns 2x For some unknown reason Turbo tax cannot get my taxes efiled even though i have given them my adjusted gross income from last year
Date published: 2022-04-19
Rated 5 out of 5 by from So easy It’s quick and helpful! Thanks for 5 years now!!!!!
Date published: 2022-04-19
Rated 5 out of 5 by from A very easy task! Simple yet comprehensive application. love using it!
Date published: 2022-04-19
Rated 5 out of 5 by from Turbo Tax is FANTASTIC! I have been using Turbo tax for years with great results and this year I discovered that the turbo tax experts that helped me this year were even better than I thought because this year I had a lot of issues and i received excellent help for each one. The patience they had was amazing and they all know what they were doing
Date published: 2022-04-19
Rated 5 out of 5 by from The best TAX filing experience EVER It was easy to follow, very informative and relatively PAINLESS to file my taxes this year!
Date published: 2022-04-19
Rated 5 out of 5 by from Taxes made easy Walked me through step by step. Easiest way to do your taxes.
Date published: 2022-04-19
Rated 4 out of 5 by from Turbo Tax needs some work This is my first time using TurboTax. Previously I filed my own taxes but I became a homeowner in 2021 and wanted to make sure that I could deduct as much as I could and that was some thing I was unfamiliar with. Anyway, my TurboTax representative, Sharon, was excellent and explained everything to me very well. However, when I went to finalize my taxes there was an instance where TurboTax was literally displaying "2020" in an area that it should've displayed "2021". Despite that, it still filed my taxes for 2021 correctly. My other issue is that TurboTax was saying I needed to pay $220 even though I had already paid $169 a few weeks before. It was saying that I was actually saving $169 instead of having to pay the full $389 but in reality that wasn't true. Since I had already paid the $169 and now also had to pay the $220 I wasn't saving any money. Sharon got me a discount code for this and saved me 20%. Lastly, when I was on the page that asked me how I would like to pay my taxes, it said that there was an option to pay my taxes by a check and in parentheses it said to be sure to do this no later than April 18 even though today is April 19th. So I don't understand why it was giving me an option to pay by check that technically is no longer valid considering the 18th has already passed. All in all though, I still will use Turbo Tax again and would recommend it to others.
Date published: 2022-04-19
Rated 1 out of 5 by from Utterly dissapointed I've used TurboTax every year since it became available to the public. This is the first year I spent extra to get tax specialist assistance and it's also the first year that my return was rejected and I will be forced to submit by mail as a result. TurboTax is all too quick to blame the IRS rather than do anything to make it right. I will not be using TurboTax again in the future.
Date published: 2022-04-19
All TurboTax® Offerings Reviews - Page 558