TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Reviews

Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.

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Rated 5 out of 5 by from Orgaanized and easy to follow Each live expert was knowledgeable and professional. They were extremely efficient and 'patient' with me.
Date published: 2023-03-24
Rated 4 out of 5 by from Overcharged for Premium Package I never the selected TurboTax Premium package at any point in my return process. However, at the payment stage I was charged for TurboTax Premium and there was no option to remove this package. I am not self employed or have any other reasons for this package being applied to me. I should only have required the Deluxe package which was cheaper, plus state return additional fees.
Date published: 2023-03-24
Rated 5 out of 5 by from turbo tax was awesome and easy its simple and easy and no i didnt need their expert assistance
Date published: 2023-03-24
Rated 5 out of 5 by from Kelly was amazing! Thank you! Made everything crystal clear. Kelly was so helpful!
Date published: 2023-03-24
Rated 1 out of 5 by from 1099-B Form automatic import doesn't work! 1099-B Form automatic import doesn't work! Invalid "&" characters were detected for the description and we couldn't fix this within the iframe directly - it kept crashing! Thankfully, Alexander The Great TurboTax Live Expert assisted us in resolving these conflicts manually. Really appreciate his help.
Date published: 2023-03-24
Rated 5 out of 5 by from Speaks my language! My taxes were more complicated than usual this year and TurboTax helped to put them in terms that I could understand!
Date published: 2023-03-24
Rated 5 out of 5 by from Excellent and very accurate! Very Thorough and courteous, all staff members were very understanding.
Date published: 2023-03-24
Rated 4 out of 5 by from Mostly good. Improvement needed. Overall this is great. so much better than figuring out without. The biggest glitch is that turbotax seems to understand options poorly, especially if they expire ($0 cost basis). Selling before buying is also normal option behavior.
Date published: 2023-03-24
Rated 5 out of 5 by from Best to file your own taxes I have use other platforms to do my taxes online. This year I tried Turbotax because most people claim that it helps you get the most accurate refund. IT IS TRUE!!! A little expensive but it was so easy to file my taxes that I was more than willing to pay.
Date published: 2023-03-24
Rated 5 out of 5 by from Easy to use Have a simple return - very easy to use and be guided through
Date published: 2023-03-24
All TurboTax® Offerings Reviews - Page 5549
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Orgaanized and easy to follow Each live expert was knowledgeable and professional. They were extremely efficient and 'patient' with me.
Date published: 2023-03-24
Rated 4 out of 5 by from Overcharged for Premium Package I never the selected TurboTax Premium package at any point in my return process. However, at the payment stage I was charged for TurboTax Premium and there was no option to remove this package. I am not self employed or have any other reasons for this package being applied to me. I should only have required the Deluxe package which was cheaper, plus state return additional fees.
Date published: 2023-03-24
Rated 5 out of 5 by from turbo tax was awesome and easy its simple and easy and no i didnt need their expert assistance
Date published: 2023-03-24
Rated 5 out of 5 by from Kelly was amazing! Thank you! Made everything crystal clear. Kelly was so helpful!
Date published: 2023-03-24
Rated 1 out of 5 by from 1099-B Form automatic import doesn't work! 1099-B Form automatic import doesn't work! Invalid "&" characters were detected for the description and we couldn't fix this within the iframe directly - it kept crashing! Thankfully, Alexander The Great TurboTax Live Expert assisted us in resolving these conflicts manually. Really appreciate his help.
Date published: 2023-03-24
Rated 5 out of 5 by from Speaks my language! My taxes were more complicated than usual this year and TurboTax helped to put them in terms that I could understand!
Date published: 2023-03-24
Rated 5 out of 5 by from Excellent and very accurate! Very Thorough and courteous, all staff members were very understanding.
Date published: 2023-03-24
Rated 4 out of 5 by from Mostly good. Improvement needed. Overall this is great. so much better than figuring out without. The biggest glitch is that turbotax seems to understand options poorly, especially if they expire ($0 cost basis). Selling before buying is also normal option behavior.
Date published: 2023-03-24
Rated 5 out of 5 by from Best to file your own taxes I have use other platforms to do my taxes online. This year I tried Turbotax because most people claim that it helps you get the most accurate refund. IT IS TRUE!!! A little expensive but it was so easy to file my taxes that I was more than willing to pay.
Date published: 2023-03-24
Rated 5 out of 5 by from Easy to use Have a simple return - very easy to use and be guided through
Date published: 2023-03-24
All TurboTax® Offerings Reviews - Page 5549