TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Reviews

Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.

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Rated 5 out of 5 by from TurboTax and its staff got me through it! We've had an accountant do our returns for two decades. Yesterday we did it "ourselves". The TurboTax staff knows this product well, and demonstrated their knowledge on a half dozen calls I made. They answered quickly, were amazingly calm and assuring, and each left me happy to have made the call. Our return is solid.
Date published: 2023-03-24
Rated 5 out of 5 by from The Best So quick and easy. Walks you through everything step by step love TurboTax
Date published: 2023-03-24
Rated 1 out of 5 by from BUG: QBI wksht for previously disallowed losses I was prevented from submitting my taxes for almost a month, with promises on the phone that the "bug" was being addressed. I have a rental property, and due to the net income being positive by any amount, turbotax was requiring me to submit a QBI worksheet as noted in the title, with no ability to provide the worksheet. I HAD ALREADY PAID fees for them to submit federal and state taxes, and their website was preventing submission, despite there being no error. Truly awful experience and without question my last with Intuit.
Date published: 2023-03-24
Rated 4 out of 5 by from My live turbo expert was the best Unfortunately I don't remember my expert name but she was very nice and helpful. I was having an issue on my state return. She was able to fix my problem. She eased my stress.
Date published: 2023-03-24
Rated 1 out of 5 by from Turbo Tax is a pain to use. I did not print out my 2021 Tax return to keep for my records and when I opened the return and tried to print the copy to keep for my recorrds I couldn't get it to print the return/
Date published: 2023-03-24
Rated 5 out of 5 by from Get's the Job Don The product features are top notch. The walk-through interview questions makes it easy for me. I'm prompted to answer things I would have otherwise forgotten. The Search and Help functions are extremely helpful and insightful.
Date published: 2023-03-24
Rated 5 out of 5 by from Seemless yet again Went smooth as the other years step by step process.
Date published: 2023-03-24
Rated 5 out of 5 by from turbotax excels Turbotax keep getting better every year in terms of speed, efficiency and user friendliness for doing my taxes. Its less of a chore now I need to use the premium version due to my sales of stocks and cryptocurrency, etc. However, the overall price has jumped up considerably over last year and now they are charging sales tax on top of it. I know they hired real accountants to help people in need but I don't need any help of that kind. Therefore, I wish they would have more options to select to keep the costs down.
Date published: 2023-03-24
Rated 5 out of 5 by from Great for LLC-worth the expense compare to experts Have been using it for a number of years. Well worth the expense for simple LLC's, etc. You'd get charged a lot more for a tax prepared to do your form 1065 than this will cost you. Good value.
Date published: 2023-03-24
Rated 4 out of 5 by from Problem with State form System indicated and error that did not exist. A zero was in the field, and when deleted, the problem went away.
Date published: 2023-03-24
All TurboTax® Offerings Reviews - Page 5547
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from TurboTax and its staff got me through it! We've had an accountant do our returns for two decades. Yesterday we did it "ourselves". The TurboTax staff knows this product well, and demonstrated their knowledge on a half dozen calls I made. They answered quickly, were amazingly calm and assuring, and each left me happy to have made the call. Our return is solid.
Date published: 2023-03-24
Rated 5 out of 5 by from The Best So quick and easy. Walks you through everything step by step love TurboTax
Date published: 2023-03-24
Rated 1 out of 5 by from BUG: QBI wksht for previously disallowed losses I was prevented from submitting my taxes for almost a month, with promises on the phone that the "bug" was being addressed. I have a rental property, and due to the net income being positive by any amount, turbotax was requiring me to submit a QBI worksheet as noted in the title, with no ability to provide the worksheet. I HAD ALREADY PAID fees for them to submit federal and state taxes, and their website was preventing submission, despite there being no error. Truly awful experience and without question my last with Intuit.
Date published: 2023-03-24
Rated 4 out of 5 by from My live turbo expert was the best Unfortunately I don't remember my expert name but she was very nice and helpful. I was having an issue on my state return. She was able to fix my problem. She eased my stress.
Date published: 2023-03-24
Rated 1 out of 5 by from Turbo Tax is a pain to use. I did not print out my 2021 Tax return to keep for my records and when I opened the return and tried to print the copy to keep for my recorrds I couldn't get it to print the return/
Date published: 2023-03-24
Rated 5 out of 5 by from Get's the Job Don The product features are top notch. The walk-through interview questions makes it easy for me. I'm prompted to answer things I would have otherwise forgotten. The Search and Help functions are extremely helpful and insightful.
Date published: 2023-03-24
Rated 5 out of 5 by from Seemless yet again Went smooth as the other years step by step process.
Date published: 2023-03-24
Rated 5 out of 5 by from turbotax excels Turbotax keep getting better every year in terms of speed, efficiency and user friendliness for doing my taxes. Its less of a chore now I need to use the premium version due to my sales of stocks and cryptocurrency, etc. However, the overall price has jumped up considerably over last year and now they are charging sales tax on top of it. I know they hired real accountants to help people in need but I don't need any help of that kind. Therefore, I wish they would have more options to select to keep the costs down.
Date published: 2023-03-24
Rated 5 out of 5 by from Great for LLC-worth the expense compare to experts Have been using it for a number of years. Well worth the expense for simple LLC's, etc. You'd get charged a lot more for a tax prepared to do your form 1065 than this will cost you. Good value.
Date published: 2023-03-24
Rated 4 out of 5 by from Problem with State form System indicated and error that did not exist. A zero was in the field, and when deleted, the problem went away.
Date published: 2023-03-24
All TurboTax® Offerings Reviews - Page 5547