TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Reviews

Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.

TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from TurboTax is good It was a great product. I may use it next time to do my taxes.
Date published: 2023-03-24
Rated 5 out of 5 by from TurboTax is very detailed! The whole experience of filing on my own was very detailed, quick, and easy to follow.
Date published: 2023-03-24
Rated 5 out of 5 by from TurboTax was so easy Very informative, simple and easy steps and you can go back over and over to review what you have entered and make corrections
Date published: 2023-03-24
Rated 1 out of 5 by from Turbo Tax is awful I've used this for about 5 years and every year it seems to get worse and more expensive and this year didn't disappoint. I won't be using the service again
Date published: 2023-03-24
Rated 5 out of 5 by from Good Stuff I did it by myself, I paid $119 for TurboTax Premium because my wife and Iv didn't have only W2s, we also had some Robinhood investments and some 1099s from side jobs. All went well it seems. I'm using it not for the first year, and most likely I'll stick to it. Thank you!
Date published: 2023-03-24
Rated 5 out of 5 by from Have been using it for over 20 years. Have been using it for over 20 years without an issue. Every year is better and easier to understand and use. Premier handles my stock / brokerage accounts and Real Estate sales in multiple states NY is a tough area but got it done.
Date published: 2023-03-24
Rated 4 out of 5 by from repeat customers GREAT! repeat customer for a reason Thank Yall.......
Date published: 2023-03-24
Rated 3 out of 5 by from Convienent but Misleading Filed with TurboTax again this year. Same convenient service it's always been. I definitely don't want to take away from the fact that this service does make handling your taxes easy. However, the nickel-and-diming aspect with the service is just... becoming really aggravating. After going through W2s, deductions and such, it turned out that I owe taxes this year (disappointing, but not TurboTax's fault). I accept that reality and continue along to the filing process. It's at this point that I was casually informed that because I had *overpaid* on my Social Security taxes (by a small amount), that I was now ineligible for free filing. If I wanted to proceed, I would need to pay $59 to bump up to their Deluxe tier. While a bit irritated by the sudden price-bump, I made my peace with it. Intuit's a company providing a service, can't expect everything for free. It's at this point though, that I became outright angry. After making peace with the $59 cost, I proceed to the next page... only to be informed that Deluxe tier can't file state taxes for free? Filing state taxes after being forced to upgrade would require an *additional* $59? Why? How does this make any sense? You're forcing me to upgrade because of a minor "non-standard" tax situation, and then charging me an additional fee to file state taxes because you... forced me to upgrade? I'll likely continue using TurboTax in the future, but this just felt downright misleading/dishonest, and was a definite major hit to my trust with the company.
Date published: 2023-03-24
Rated 5 out of 5 by from Turbo Tax is great. We had a great experience with Turbo Tax. We will use it next year as well. Thanks!
Date published: 2023-03-24
Rated 3 out of 5 by from Shady product selection and payment process I didn't want to file my state taxes because the cost is too much for a small refund, but the system wasn't up front about asking if I wanted to use this part of their service. Then, while I was chatting with the help desk to remove this service before I paid, the system processed the payment without asking for my permission to process payment. The older version was much clearer about what I was paying for before I entered my payment info.
Date published: 2023-03-24
All TurboTax® Offerings Reviews - Page 5543
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from TurboTax is good It was a great product. I may use it next time to do my taxes.
Date published: 2023-03-24
Rated 5 out of 5 by from TurboTax is very detailed! The whole experience of filing on my own was very detailed, quick, and easy to follow.
Date published: 2023-03-24
Rated 5 out of 5 by from TurboTax was so easy Very informative, simple and easy steps and you can go back over and over to review what you have entered and make corrections
Date published: 2023-03-24
Rated 1 out of 5 by from Turbo Tax is awful I've used this for about 5 years and every year it seems to get worse and more expensive and this year didn't disappoint. I won't be using the service again
Date published: 2023-03-24
Rated 5 out of 5 by from Good Stuff I did it by myself, I paid $119 for TurboTax Premium because my wife and Iv didn't have only W2s, we also had some Robinhood investments and some 1099s from side jobs. All went well it seems. I'm using it not for the first year, and most likely I'll stick to it. Thank you!
Date published: 2023-03-24
Rated 5 out of 5 by from Have been using it for over 20 years. Have been using it for over 20 years without an issue. Every year is better and easier to understand and use. Premier handles my stock / brokerage accounts and Real Estate sales in multiple states NY is a tough area but got it done.
Date published: 2023-03-24
Rated 4 out of 5 by from repeat customers GREAT! repeat customer for a reason Thank Yall.......
Date published: 2023-03-24
Rated 3 out of 5 by from Convienent but Misleading Filed with TurboTax again this year. Same convenient service it's always been. I definitely don't want to take away from the fact that this service does make handling your taxes easy. However, the nickel-and-diming aspect with the service is just... becoming really aggravating. After going through W2s, deductions and such, it turned out that I owe taxes this year (disappointing, but not TurboTax's fault). I accept that reality and continue along to the filing process. It's at this point that I was casually informed that because I had *overpaid* on my Social Security taxes (by a small amount), that I was now ineligible for free filing. If I wanted to proceed, I would need to pay $59 to bump up to their Deluxe tier. While a bit irritated by the sudden price-bump, I made my peace with it. Intuit's a company providing a service, can't expect everything for free. It's at this point though, that I became outright angry. After making peace with the $59 cost, I proceed to the next page... only to be informed that Deluxe tier can't file state taxes for free? Filing state taxes after being forced to upgrade would require an *additional* $59? Why? How does this make any sense? You're forcing me to upgrade because of a minor "non-standard" tax situation, and then charging me an additional fee to file state taxes because you... forced me to upgrade? I'll likely continue using TurboTax in the future, but this just felt downright misleading/dishonest, and was a definite major hit to my trust with the company.
Date published: 2023-03-24
Rated 5 out of 5 by from Turbo Tax is great. We had a great experience with Turbo Tax. We will use it next year as well. Thanks!
Date published: 2023-03-24
Rated 3 out of 5 by from Shady product selection and payment process I didn't want to file my state taxes because the cost is too much for a small refund, but the system wasn't up front about asking if I wanted to use this part of their service. Then, while I was chatting with the help desk to remove this service before I paid, the system processed the payment without asking for my permission to process payment. The older version was much clearer about what I was paying for before I entered my payment info.
Date published: 2023-03-24
All TurboTax® Offerings Reviews - Page 5543