TURBOTAX CUSTOMER REVIEWS
TurboTax Live Assisted Reviews
Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.
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Rated 5 out of 5 by
Brendan_laing from
helpful for first time tax return
helpful for first time tax return - thank you for your help
Date published: 2023-03-24
Rated 5 out of 5 by
GerryOM from
First Time Using Turbo Tax
Great! Don't know why I waited so long to use it..
Date published: 2023-03-24
Rated 4 out of 5 by
dnamerm4 from
Reliable experience
I have been using TurboTax for the past three years, and every year they have made my tax return easy to navigate and understand
Date published: 2023-03-24
Rated 3 out of 5 by
Freedom61 from
Disappointed
I had to buy the more expensive version just because I had one income that was a bond or stock or retirement, I think it was a ripoff. There goes my whole refund.
Date published: 2023-03-24
Rated 5 out of 5 by
Papa Kent from
Old Friend, been helping with taxes for decades!
As my taxes have gotten harder over the years, pension income, dividends and foreign taxes paid, TurboTax takes the complexity out of the process.
Date published: 2023-03-24
Rated 4 out of 5 by
Lweeda from
Turbo Tax Saved Me Some Time
The process was pretty straight forward. There was a little confusion in the "income" section, but I figured it out. And there was confusion at the very end pertaining to filing. But I chatted with someone named Maria, who was very helpful.
Date published: 2023-03-24
Rated 5 out of 5 by
Livinginstyle98 from
Filing Taxes Made Easy
The live Turbo Tax Expert put my mind at ease after I questioned whether I entered values correctly. Not all banks provide concise data.
Date published: 2023-03-24
Rated 5 out of 5 by
Monique1108 from
Live agent was great!
Program is amazing! Linda was very helpful, and I was able to complete my taxes during my lunch break.
Date published: 2023-03-24
Rated 1 out of 5 by
Disgruntleduser2021 from
Cheap, only thing it has going for it
This product messed up my 2021 return so bad I lost out on thousands of owed to be taxes. Tried emailing and calling, nothing.
Date published: 2023-03-24
Rated 3 out of 5 by
BE_New_York from
Pricing is getting way out of line
I've been using Turbo Tax for many years. I also use it for state returns. The app itself is reliable and easy to use. The price has risen about 15% each year and is up 60% just since 2019. For an app where I do all the data entry myself, all the error correction and review, the price is over $190 for the basic product. I'd expect my taxes to be done professionally for that amount.
All TurboTax® Offerings Reviews - Page 5509
Date published: 2023-03-24
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Sort by
Narrow your results
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Filter by product
TurboTax Online
TurboTax Live Assisted
TurboTax CD/Download
TurboTax Live Full Service
Rated 5 out of 5 by
Brendan_laing from
helpful for first time tax return
helpful for first time tax return - thank you for your help
Date published: 2023-03-24
Rated 5 out of 5 by
GerryOM from
First Time Using Turbo Tax
Great! Don't know why I waited so long to use it..
Date published: 2023-03-24
Rated 4 out of 5 by
dnamerm4 from
Reliable experience
I have been using TurboTax for the past three years, and every year they have made my tax return easy to navigate and understand
Date published: 2023-03-24
Rated 3 out of 5 by
Freedom61 from
Disappointed
I had to buy the more expensive version just because I had one income that was a bond or stock or retirement, I think it was a ripoff. There goes my whole refund.
Date published: 2023-03-24
Rated 5 out of 5 by
Papa Kent from
Old Friend, been helping with taxes for decades!
As my taxes have gotten harder over the years, pension income, dividends and foreign taxes paid, TurboTax takes the complexity out of the process.
Date published: 2023-03-24
Rated 4 out of 5 by
Lweeda from
Turbo Tax Saved Me Some Time
The process was pretty straight forward. There was a little confusion in the "income" section, but I figured it out. And there was confusion at the very end pertaining to filing. But I chatted with someone named Maria, who was very helpful.
Date published: 2023-03-24
Rated 5 out of 5 by
Livinginstyle98 from
Filing Taxes Made Easy
The live Turbo Tax Expert put my mind at ease after I questioned whether I entered values correctly. Not all banks provide concise data.
Date published: 2023-03-24
Rated 5 out of 5 by
Monique1108 from
Live agent was great!
Program is amazing! Linda was very helpful, and I was able to complete my taxes during my lunch break.
Date published: 2023-03-24
Rated 1 out of 5 by
Disgruntleduser2021 from
Cheap, only thing it has going for it
This product messed up my 2021 return so bad I lost out on thousands of owed to be taxes. Tried emailing and calling, nothing.
Date published: 2023-03-24
Rated 3 out of 5 by
BE_New_York from
Pricing is getting way out of line
I've been using Turbo Tax for many years. I also use it for state returns. The app itself is reliable and easy to use. The price has risen about 15% each year and is up 60% just since 2019. For an app where I do all the data entry myself, all the error correction and review, the price is over $190 for the basic product. I'd expect my taxes to be done professionally for that amount.
All TurboTax® Offerings Reviews - Page 5509
Date published: 2023-03-24