TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Reviews

Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.

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Rated 2 out of 5 by from Disappointed with Turbo Tax this year. We have used Turbo Tax for many years; however, using Turbo Tax for 2022 filing year has been very disappointing. After downloading/installing the program we were able to enter tax data, save, and close. Every time Turbo Tax was reopened, we were able to update required forms; however, a month ago, when opening the program to enter more tax data, we received an error message noting failed to install updates, and no valid sequence could be found for the set of updates. When we contacted a Turbo Tax representative, they attempted to correct the problem but was unable to. At that time, we were advised we could uninstall and re-install the program or continue and e-file our returns. When we were ready to e-file our returns, we received a message noting we could not e-file our returns because updated forms were not completed. Speaking with a representative, we finally had to load Turbo Tax Online, and pay for the filings again. We submitted a request for refund for the program purchased at COSTCO and the amount to file state filing. Turbo Tax denied refund for the program but did refund the amount for the filing with our state.
Date published: 2023-03-25
Rated 5 out of 5 by from Turbo Tax Is Great I have used Turbo Tax for years and I always love it
Date published: 2023-03-25
Rated 5 out of 5 by from Fed and State Tax returns I love how they walk you through all tax options. Very thorough and easy to complete
Date published: 2023-03-25
Rated 4 out of 5 by from TURBO IS GREAT Turbo is easy to follow thru. Instructions are easy. Turbo ask the right questions at right time. Never having to guess.
Date published: 2023-03-25
Rated 5 out of 5 by from Easy Turbo tax made it easy to file and it was free compared to the other app I itries to file woth
Date published: 2023-03-25
Rated 4 out of 5 by from good but as usual another company misleads on cost was quick and easy to use. my only gripe is misleading pricing.
Date published: 2023-03-25
Rated 5 out of 5 by from Great Program They followed up quickly to adjust my return and I have refiled.
Date published: 2023-03-25
Rated 5 out of 5 by from Amendment I had to do an amended return for education expenses. So easy, took less than five minutes. It's nice feeling confident I have completed my return correctly.
Date published: 2023-03-25
Rated 5 out of 5 by from New Stage Last year was a year of many new things. Doing my own taxes is one of those things. Thank you for making it easy!
Date published: 2023-03-25
Rated 5 out of 5 by from Awesome! Turbo Tax is great gets the job done Fast, easy, would use again happily! Takes very little time and effort
Date published: 2023-03-25
All TurboTax® Offerings Reviews - Page 5492
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 2 out of 5 by from Disappointed with Turbo Tax this year. We have used Turbo Tax for many years; however, using Turbo Tax for 2022 filing year has been very disappointing. After downloading/installing the program we were able to enter tax data, save, and close. Every time Turbo Tax was reopened, we were able to update required forms; however, a month ago, when opening the program to enter more tax data, we received an error message noting failed to install updates, and no valid sequence could be found for the set of updates. When we contacted a Turbo Tax representative, they attempted to correct the problem but was unable to. At that time, we were advised we could uninstall and re-install the program or continue and e-file our returns. When we were ready to e-file our returns, we received a message noting we could not e-file our returns because updated forms were not completed. Speaking with a representative, we finally had to load Turbo Tax Online, and pay for the filings again. We submitted a request for refund for the program purchased at COSTCO and the amount to file state filing. Turbo Tax denied refund for the program but did refund the amount for the filing with our state.
Date published: 2023-03-25
Rated 5 out of 5 by from Turbo Tax Is Great I have used Turbo Tax for years and I always love it
Date published: 2023-03-25
Rated 5 out of 5 by from Fed and State Tax returns I love how they walk you through all tax options. Very thorough and easy to complete
Date published: 2023-03-25
Rated 4 out of 5 by from TURBO IS GREAT Turbo is easy to follow thru. Instructions are easy. Turbo ask the right questions at right time. Never having to guess.
Date published: 2023-03-25
Rated 5 out of 5 by from Easy Turbo tax made it easy to file and it was free compared to the other app I itries to file woth
Date published: 2023-03-25
Rated 4 out of 5 by from good but as usual another company misleads on cost was quick and easy to use. my only gripe is misleading pricing.
Date published: 2023-03-25
Rated 5 out of 5 by from Great Program They followed up quickly to adjust my return and I have refiled.
Date published: 2023-03-25
Rated 5 out of 5 by from Amendment I had to do an amended return for education expenses. So easy, took less than five minutes. It's nice feeling confident I have completed my return correctly.
Date published: 2023-03-25
Rated 5 out of 5 by from New Stage Last year was a year of many new things. Doing my own taxes is one of those things. Thank you for making it easy!
Date published: 2023-03-25
Rated 5 out of 5 by from Awesome! Turbo Tax is great gets the job done Fast, easy, would use again happily! Takes very little time and effort
Date published: 2023-03-25
All TurboTax® Offerings Reviews - Page 5492