TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Reviews

Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.

TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 3 out of 5 by from Price is too high for this simple return I have a simple return. Why did it cost me $59.00?
Date published: 2023-03-28
Rated 5 out of 5 by from It's SO easy! I've used TurboTax for many years. It just keeps getting better and easier to use every year. I love it!
Date published: 2023-03-28
Rated 2 out of 5 by from Turbotax has changed I have used Turbotax many times in the past. This year's version is way different than what I had been accustomed too. Don't think I will use it next year.
Date published: 2023-03-28
Rated 5 out of 5 by from Easy to use and saves time Saved me time and money to be able to do it at home. Easy to use, you are guided through each step. Very convenient.
Date published: 2023-03-28
Rated 5 out of 5 by from turbo tax its nice a easy work i didnt have trouble ill recoremnd to other
Date published: 2023-03-28
Rated 5 out of 5 by from Turbo Tax New User Interface The new format was very easy to use and understand. I had to make a change to my state form that was a little hard to follow. It would have been easier just to edit the form directly, if possible. Otherwise, a very very successful upgrade to your user interface.
Date published: 2023-03-28
Rated 5 out of 5 by from Went Great! Our tax preparer Bevin did a fantastic job and was very patient and diligent with all of our tax situations.
Date published: 2023-03-28
Rated 5 out of 5 by from Great Product Extremely simple and easy to use! I've used it for 6 years now and have never had any issues.
Date published: 2023-03-28
Rated 5 out of 5 by from Charles my Tax Expert restores my trust in TurboTa My experience with TurboTax DeskTop started rocky. It was my first time, prior I used online TurboTax with life assistance. My opinion of Turbotax was dropping because I was having a difficult time with finding appropriate guidance through this new frontier. But I was determined to try something new. Finally a tech instructed me to purchase an additional $70 service that would provide live Tax expert/CPA assistance. for Desktop TurboTax users. After filtering through a few I finally met Charles and he was an Angel. He was a TurboTax Tax Expert for a number of years. He listened to my frustrations silently and then went into gear. Redirecting me and assuring me that he would restore my faith in TurboTax and that he would stick with me to the end. And he did just that. I worked with Charles over 2 weeks and he stood up to the task. I had a lot of questions. It was daunting but Charles walked me through correcting and adjusting. One thing stood out, he did not hold back telling me to make sure I place only correct information and information I could substantiate. I appreciate Charles' service and going beyond. He truly still have a passion for what he does and what he is employed to do. I can say, for me, he went beyond. This is a good example for the rest of us when we are servicing the community. Karma is real and I speak blessings over his life for the blessings he gave me.
Date published: 2023-03-28
Rated 3 out of 5 by from After 4 years you don't even know me Is it just me or does every year bring more up charge notices and more information not passing through from last four returns
Date published: 2023-03-28
All TurboTax® Offerings Reviews - Page 5484
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 3 out of 5 by from Price is too high for this simple return I have a simple return. Why did it cost me $59.00?
Date published: 2023-03-28
Rated 5 out of 5 by from It's SO easy! I've used TurboTax for many years. It just keeps getting better and easier to use every year. I love it!
Date published: 2023-03-28
Rated 2 out of 5 by from Turbotax has changed I have used Turbotax many times in the past. This year's version is way different than what I had been accustomed too. Don't think I will use it next year.
Date published: 2023-03-28
Rated 5 out of 5 by from Easy to use and saves time Saved me time and money to be able to do it at home. Easy to use, you are guided through each step. Very convenient.
Date published: 2023-03-28
Rated 5 out of 5 by from turbo tax its nice a easy work i didnt have trouble ill recoremnd to other
Date published: 2023-03-28
Rated 5 out of 5 by from Turbo Tax New User Interface The new format was very easy to use and understand. I had to make a change to my state form that was a little hard to follow. It would have been easier just to edit the form directly, if possible. Otherwise, a very very successful upgrade to your user interface.
Date published: 2023-03-28
Rated 5 out of 5 by from Went Great! Our tax preparer Bevin did a fantastic job and was very patient and diligent with all of our tax situations.
Date published: 2023-03-28
Rated 5 out of 5 by from Great Product Extremely simple and easy to use! I've used it for 6 years now and have never had any issues.
Date published: 2023-03-28
Rated 5 out of 5 by from Charles my Tax Expert restores my trust in TurboTa My experience with TurboTax DeskTop started rocky. It was my first time, prior I used online TurboTax with life assistance. My opinion of Turbotax was dropping because I was having a difficult time with finding appropriate guidance through this new frontier. But I was determined to try something new. Finally a tech instructed me to purchase an additional $70 service that would provide live Tax expert/CPA assistance. for Desktop TurboTax users. After filtering through a few I finally met Charles and he was an Angel. He was a TurboTax Tax Expert for a number of years. He listened to my frustrations silently and then went into gear. Redirecting me and assuring me that he would restore my faith in TurboTax and that he would stick with me to the end. And he did just that. I worked with Charles over 2 weeks and he stood up to the task. I had a lot of questions. It was daunting but Charles walked me through correcting and adjusting. One thing stood out, he did not hold back telling me to make sure I place only correct information and information I could substantiate. I appreciate Charles' service and going beyond. He truly still have a passion for what he does and what he is employed to do. I can say, for me, he went beyond. This is a good example for the rest of us when we are servicing the community. Karma is real and I speak blessings over his life for the blessings he gave me.
Date published: 2023-03-28
Rated 3 out of 5 by from After 4 years you don't even know me Is it just me or does every year bring more up charge notices and more information not passing through from last four returns
Date published: 2023-03-28
All TurboTax® Offerings Reviews - Page 5484