TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Reviews

Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.

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Rated 4 out of 5 by from General Review Good experience overall. Just some confusion with royalty income and where it should go.
Date published: 2023-03-24
Rated 5 out of 5 by from Another Tax Filing Year Via Turbo Tax Only one thing to say: Efficient. Thanks, Turbo Tax. I don't have complicated returns to file, so year after year you make it easy-peasy.
Date published: 2023-03-24
Rated 4 out of 5 by from Helpful always. It was helpful this time to have a live aid help me with something I didn't understand. I like that we can ask questions. I have been using Turbo for years now and it has been very positive. I do not like paperwork, so they make it easier to do each year.
Date published: 2023-03-24
Rated 5 out of 5 by from GREAT PROGRAM! THE ENTIRE PROGRAM WAS VERY EASY TO USE AND EXTREMELY FAST TO SUBMIT. WOULD CAUGHT ANY ERROR YOU MAY HAVE HAD. USED FOR SEVERAL YEARS NOW,
Date published: 2023-03-24
Rated 3 out of 5 by from Problem with update When I went to check my figures and hit the updater, I noticed it read, "updating California'-I LIVE IN COLORADO!. I didn't know if the wrong state was updated on my Colorado tax forms or if they were the same info wanted. Called Turbo Tax & talked to Amber who said it shouldn't have made a difference. I was concerned that when I FIRST did the update, that it entered the wrong state but as I wasn't in front of my computer when it was updating, I didn't know. She said it "Should" be ok. I HOPE SO!! Other item of concern was that I printed copies for me to keep and to file by mail but the cover for state tax had on form that I had already submitted electronically. I never received confirmation as hadn't put in bank info, etc. but now will probably just e-file the state and hope it didn't go thru before when I was printing copies for myself and not ready to e-file or file by mail..
Date published: 2023-03-24
Rated 5 out of 5 by from Easy for an elderly person to navigate. Got a reject notice on my first try and heard from Turbo Tax in less than an hour. It was simply an extra "0" in a number
Date published: 2023-03-24
Rated 5 out of 5 by from makes filing easy.....thank you I will continue to use this service. I need the added support I am filing correctly.
Date published: 2023-03-24
Rated 5 out of 5 by from Turbo Tax is awesome, easy use good explanation N/A did not use any assistance, just followed through the instructions
Date published: 2023-03-24
Rated 5 out of 5 by from Turbo tax Turbo Tax is a very helpful product. It is user friendly.
Date published: 2023-03-24
Rated 5 out of 5 by from Fast and Easyj Really Quick And Straight To The Point. Had No Problems
Date published: 2023-03-24
All TurboTax® Offerings Reviews - Page 5469
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from General Review Good experience overall. Just some confusion with royalty income and where it should go.
Date published: 2023-03-24
Rated 5 out of 5 by from Another Tax Filing Year Via Turbo Tax Only one thing to say: Efficient. Thanks, Turbo Tax. I don't have complicated returns to file, so year after year you make it easy-peasy.
Date published: 2023-03-24
Rated 4 out of 5 by from Helpful always. It was helpful this time to have a live aid help me with something I didn't understand. I like that we can ask questions. I have been using Turbo for years now and it has been very positive. I do not like paperwork, so they make it easier to do each year.
Date published: 2023-03-24
Rated 5 out of 5 by from GREAT PROGRAM! THE ENTIRE PROGRAM WAS VERY EASY TO USE AND EXTREMELY FAST TO SUBMIT. WOULD CAUGHT ANY ERROR YOU MAY HAVE HAD. USED FOR SEVERAL YEARS NOW,
Date published: 2023-03-24
Rated 3 out of 5 by from Problem with update When I went to check my figures and hit the updater, I noticed it read, "updating California'-I LIVE IN COLORADO!. I didn't know if the wrong state was updated on my Colorado tax forms or if they were the same info wanted. Called Turbo Tax & talked to Amber who said it shouldn't have made a difference. I was concerned that when I FIRST did the update, that it entered the wrong state but as I wasn't in front of my computer when it was updating, I didn't know. She said it "Should" be ok. I HOPE SO!! Other item of concern was that I printed copies for me to keep and to file by mail but the cover for state tax had on form that I had already submitted electronically. I never received confirmation as hadn't put in bank info, etc. but now will probably just e-file the state and hope it didn't go thru before when I was printing copies for myself and not ready to e-file or file by mail..
Date published: 2023-03-24
Rated 5 out of 5 by from Easy for an elderly person to navigate. Got a reject notice on my first try and heard from Turbo Tax in less than an hour. It was simply an extra "0" in a number
Date published: 2023-03-24
Rated 5 out of 5 by from makes filing easy.....thank you I will continue to use this service. I need the added support I am filing correctly.
Date published: 2023-03-24
Rated 5 out of 5 by from Turbo Tax is awesome, easy use good explanation N/A did not use any assistance, just followed through the instructions
Date published: 2023-03-24
Rated 5 out of 5 by from Turbo tax Turbo Tax is a very helpful product. It is user friendly.
Date published: 2023-03-24
Rated 5 out of 5 by from Fast and Easyj Really Quick And Straight To The Point. Had No Problems
Date published: 2023-03-24
All TurboTax® Offerings Reviews - Page 5469