TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Reviews

Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.

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Rated 4 out of 5 by from I'm a big TurboTax fan, but this year... I have been using TurboTax for 20+ years, and I am a big fan! However, this year, we moved to a new state, and the process of determining and entering the allocation of income across those two "Partial Year" states was endlessly frustrating. I almost gave up and resorted to the "paper and pencil" method, but I eventually made it work. Intuit...for the benefit of all your customers who might move in a given year...you need to come up with a better way to guide the user through reporting their Partial Year information for each state, because right now, the process is severely lacking and does not instill confidence that the info was entered correctly.
Date published: 2023-03-25
Rated 5 out of 5 by from Turbo Tax 2022 Easy to use, 3rd year using. very thorough in covering it all.
Date published: 2023-03-25
Rated 1 out of 5 by from expensive I just paid $200 to be confused and angry for an hour. Terrible description of information. I should have paid for an actual person to do it for this pricing.
Date published: 2023-03-25
Rated 5 out of 5 by from Very Simple and Thorough Process The experience with Turbo tax provides easy steps and walk throughs for each document.
Date published: 2023-03-25
Rated 5 out of 5 by from Easy Tax Return Fast and easy. Remembered info from last year which made it fast
Date published: 2023-03-25
Rated 4 out of 5 by from After 2 mis starts First I purchased the home and business version Then I TRIED to purchase the Deluxe version After no success with either I have gone on line and filed directly with TurboTax Time will tell...
Date published: 2023-03-25
Rated 5 out of 5 by from Very efficient I like the efficiency and speed of interaction with help agents
Date published: 2023-03-25
Rated 4 out of 5 by from Fairly Easy, To Expensive. I filed myself, the site is fairly easy to follow. Think its to expensive for doing it ourselves.
Date published: 2023-03-25
Rated 5 out of 5 by from I had all the right answers when I need it I had been using TURBO TAX for the las fifteen years and I never had any problems with my returns
Date published: 2023-03-25
Rated 2 out of 5 by from Product does NOT better with Age Q & A format is helpful for navigating your taxes. As your experience with filing increases, this feature is less helpful and feels more cumbersome and slow. No way to navigate to forms used in your tax filing. Importing documents created errors in the forms. I had to delete them and manually enter the information in order to file my taxes. There was no way to edit the form, even in the review process, it wanted me to edit the thing that was correct. The error was in another field I could not correct. I had paid for the TurboTax product but could not complete my return because of the errors. After deleting the forms that I deduced the errors were in, I was able to enter them manually and file my taxes.
Date published: 2023-03-25
All TurboTax® Offerings Reviews - Page 5459
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from I'm a big TurboTax fan, but this year... I have been using TurboTax for 20+ years, and I am a big fan! However, this year, we moved to a new state, and the process of determining and entering the allocation of income across those two "Partial Year" states was endlessly frustrating. I almost gave up and resorted to the "paper and pencil" method, but I eventually made it work. Intuit...for the benefit of all your customers who might move in a given year...you need to come up with a better way to guide the user through reporting their Partial Year information for each state, because right now, the process is severely lacking and does not instill confidence that the info was entered correctly.
Date published: 2023-03-25
Rated 5 out of 5 by from Turbo Tax 2022 Easy to use, 3rd year using. very thorough in covering it all.
Date published: 2023-03-25
Rated 1 out of 5 by from expensive I just paid $200 to be confused and angry for an hour. Terrible description of information. I should have paid for an actual person to do it for this pricing.
Date published: 2023-03-25
Rated 5 out of 5 by from Very Simple and Thorough Process The experience with Turbo tax provides easy steps and walk throughs for each document.
Date published: 2023-03-25
Rated 5 out of 5 by from Easy Tax Return Fast and easy. Remembered info from last year which made it fast
Date published: 2023-03-25
Rated 4 out of 5 by from After 2 mis starts First I purchased the home and business version Then I TRIED to purchase the Deluxe version After no success with either I have gone on line and filed directly with TurboTax Time will tell...
Date published: 2023-03-25
Rated 5 out of 5 by from Very efficient I like the efficiency and speed of interaction with help agents
Date published: 2023-03-25
Rated 4 out of 5 by from Fairly Easy, To Expensive. I filed myself, the site is fairly easy to follow. Think its to expensive for doing it ourselves.
Date published: 2023-03-25
Rated 5 out of 5 by from I had all the right answers when I need it I had been using TURBO TAX for the las fifteen years and I never had any problems with my returns
Date published: 2023-03-25
Rated 2 out of 5 by from Product does NOT better with Age Q & A format is helpful for navigating your taxes. As your experience with filing increases, this feature is less helpful and feels more cumbersome and slow. No way to navigate to forms used in your tax filing. Importing documents created errors in the forms. I had to delete them and manually enter the information in order to file my taxes. There was no way to edit the form, even in the review process, it wanted me to edit the thing that was correct. The error was in another field I could not correct. I had paid for the TurboTax product but could not complete my return because of the errors. After deleting the forms that I deduced the errors were in, I was able to enter them manually and file my taxes.
Date published: 2023-03-25
All TurboTax® Offerings Reviews - Page 5459