TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Reviews

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Rated 4 out of 5 by from Turbo Tax is a good tool I've used Turbo Tax for years. I enjoy being able to stop and pick back up where I left off.
Date published: 2023-03-29
Rated 4 out of 5 by from Well done, except. I think this is my first year using turbotax. Overall it seems to be a good system, relatively easy to understand and they provide you the resources if you need help. However, being slapped with a 30$+ fee at the end is aggravating because I choose to get my refund deducted from my federal return, to which you explain to no extent that you will get a fee at the very end of the process. This is how you lose business in my opinion.
Date published: 2023-03-29
Rated 1 out of 5 by from It Waits to Show Fees Until Late, Insane Fees The fees are not disclosed when filing until after all information is entered. 200$ for a single state filing and about 100$ in investment profits is absolutely insane; I will never use TurboTax again.
Date published: 2023-03-29
Rated 3 out of 5 by from Turbo Tax was more difficult this time Less guidance. Had to read additional information and still was not confident I was doing it correctly.
Date published: 2023-03-29
Rated 4 out of 5 by from Effective and user friendly The good: Guided me through the process easily, the drop down menus and information available to explain various things was super useful. The bad: Nickel and dime you to upgrade your service. It wasn't clear exactly what items I needed to get together before starting the process.
Date published: 2023-03-29
Rated 5 out of 5 by from Easy enough to use first time user, easy enough, will use it again next year
Date published: 2023-03-29
Rated 2 out of 5 by from Turbo Tax doesn't allow me edit schedule C/E I don't like it at all because it took longer than It supposed to be. It happened when I couldn't edit schedule C/E. I had to go back to Fedeal section to update the wages and income so many times. It also doesn't allow me to explain 1099 Mics form. It took so long to go through this section.
Date published: 2023-03-29
Rated 5 out of 5 by from TurboTax is tremendous and helpful. Have used TurboTax for many, many years. Always very helpful.
Date published: 2023-03-29
Rated 1 out of 5 by from Magically TurboTax created me a second account TurboTax had created a second account using the exact same information as my original. Was unable to undo the creation of the second account and told me I will now have two accounts since I had already paid but not filed on the new account.
Date published: 2023-03-29
Rated 4 out of 5 by from Awesome program but needs some fine tuning There are some fine tuning that can help with the owen your business and allowed home improvments
Date published: 2023-03-29
All TurboTax® Offerings Reviews - Page 5451
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from Turbo Tax is a good tool I've used Turbo Tax for years. I enjoy being able to stop and pick back up where I left off.
Date published: 2023-03-29
Rated 4 out of 5 by from Well done, except. I think this is my first year using turbotax. Overall it seems to be a good system, relatively easy to understand and they provide you the resources if you need help. However, being slapped with a 30$+ fee at the end is aggravating because I choose to get my refund deducted from my federal return, to which you explain to no extent that you will get a fee at the very end of the process. This is how you lose business in my opinion.
Date published: 2023-03-29
Rated 1 out of 5 by from It Waits to Show Fees Until Late, Insane Fees The fees are not disclosed when filing until after all information is entered. 200$ for a single state filing and about 100$ in investment profits is absolutely insane; I will never use TurboTax again.
Date published: 2023-03-29
Rated 3 out of 5 by from Turbo Tax was more difficult this time Less guidance. Had to read additional information and still was not confident I was doing it correctly.
Date published: 2023-03-29
Rated 4 out of 5 by from Effective and user friendly The good: Guided me through the process easily, the drop down menus and information available to explain various things was super useful. The bad: Nickel and dime you to upgrade your service. It wasn't clear exactly what items I needed to get together before starting the process.
Date published: 2023-03-29
Rated 5 out of 5 by from Easy enough to use first time user, easy enough, will use it again next year
Date published: 2023-03-29
Rated 2 out of 5 by from Turbo Tax doesn't allow me edit schedule C/E I don't like it at all because it took longer than It supposed to be. It happened when I couldn't edit schedule C/E. I had to go back to Fedeal section to update the wages and income so many times. It also doesn't allow me to explain 1099 Mics form. It took so long to go through this section.
Date published: 2023-03-29
Rated 5 out of 5 by from TurboTax is tremendous and helpful. Have used TurboTax for many, many years. Always very helpful.
Date published: 2023-03-29
Rated 1 out of 5 by from Magically TurboTax created me a second account TurboTax had created a second account using the exact same information as my original. Was unable to undo the creation of the second account and told me I will now have two accounts since I had already paid but not filed on the new account.
Date published: 2023-03-29
Rated 4 out of 5 by from Awesome program but needs some fine tuning There are some fine tuning that can help with the owen your business and allowed home improvments
Date published: 2023-03-29
All TurboTax® Offerings Reviews - Page 5451