TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Reviews

Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.

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Rated 2 out of 5 by from Too pricy I paid $118 filing for two states with a combined return of $70... Please..
Date published: 2023-03-29
Rated 2 out of 5 by from Glitchy Overall things worked as one would expect but the further into you get into the refund the glitchy the program would get. Anything from the page freeze and needing to be refreshed to the side scroll bar disappearing so you cannot move up and down the screen to hit the "next" or "back" buttons on each page. Each problem required me to fully log out and log back in and start the section I was on all over again. I also ran into the same issue I has last year with my Minnesota Renters Tax refund form. When I input my property ID it requires periods between numbers but the software rejects that. When I remove the periods it then says I have an invalid property ID.
Date published: 2023-03-29
Rated 5 out of 5 by from So easy, so fast. Love it! Thank you Turbo Tax. You make it easy and fast and resourceful.
Date published: 2023-03-29
Rated 4 out of 5 by from Turbo Tax is ok if it works as explained. Turbo Tax is not very good with the final E-file taxes.
Date published: 2023-03-29
Rated 3 out of 5 by from The fees to file are pretty high... I hope they have me My discount For a referal i'm not totally satisfied right now..
Date published: 2023-03-29
Rated 5 out of 5 by from Quick, easy, sense of humor Honestly i thought filing taxes would be a pain but it was so easy- turbo tax thinks of everything. It didnt take me long at all and the prompts are funny sometimes- loved doing my taxes
Date published: 2023-03-29
Rated 5 out of 5 by from Always a great experience. This year I had questions on a Schedule C, couldn't have completed without expert assistances, it was a pleasant experience the expert made me feel like I knew what I was doing. Thumbs Up!!!
Date published: 2023-03-29
Rated 5 out of 5 by from Been our tax go-to for over a decade! For years we have trusted Turbo Tax with our annual tax returns. After using for a couple of years, my wife wanted me to see if we could get a better return using one of the in-store tax prep services, and against my better judgement, I agreed. Long story short, not only did they have me owing more in taxes, we were charged over $400 to have them file for us. That was the last time we ever thought of using something other than Turbo Tax. Like the old saying...if it aint broke, dont fix it.
Date published: 2023-03-29
Rated 5 out of 5 by from turbotax is good! Good tool for tax return. I like this tool. I will use it year over year.
Date published: 2023-03-29
Rated 5 out of 5 by from Outstanding Easy!! As usual if You have all of your data at your fingertips.
Date published: 2023-03-29
All TurboTax® Offerings Reviews - Page 5440
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 2 out of 5 by from Too pricy I paid $118 filing for two states with a combined return of $70... Please..
Date published: 2023-03-29
Rated 2 out of 5 by from Glitchy Overall things worked as one would expect but the further into you get into the refund the glitchy the program would get. Anything from the page freeze and needing to be refreshed to the side scroll bar disappearing so you cannot move up and down the screen to hit the "next" or "back" buttons on each page. Each problem required me to fully log out and log back in and start the section I was on all over again. I also ran into the same issue I has last year with my Minnesota Renters Tax refund form. When I input my property ID it requires periods between numbers but the software rejects that. When I remove the periods it then says I have an invalid property ID.
Date published: 2023-03-29
Rated 5 out of 5 by from So easy, so fast. Love it! Thank you Turbo Tax. You make it easy and fast and resourceful.
Date published: 2023-03-29
Rated 4 out of 5 by from Turbo Tax is ok if it works as explained. Turbo Tax is not very good with the final E-file taxes.
Date published: 2023-03-29
Rated 3 out of 5 by from The fees to file are pretty high... I hope they have me My discount For a referal i'm not totally satisfied right now..
Date published: 2023-03-29
Rated 5 out of 5 by from Quick, easy, sense of humor Honestly i thought filing taxes would be a pain but it was so easy- turbo tax thinks of everything. It didnt take me long at all and the prompts are funny sometimes- loved doing my taxes
Date published: 2023-03-29
Rated 5 out of 5 by from Always a great experience. This year I had questions on a Schedule C, couldn't have completed without expert assistances, it was a pleasant experience the expert made me feel like I knew what I was doing. Thumbs Up!!!
Date published: 2023-03-29
Rated 5 out of 5 by from Been our tax go-to for over a decade! For years we have trusted Turbo Tax with our annual tax returns. After using for a couple of years, my wife wanted me to see if we could get a better return using one of the in-store tax prep services, and against my better judgement, I agreed. Long story short, not only did they have me owing more in taxes, we were charged over $400 to have them file for us. That was the last time we ever thought of using something other than Turbo Tax. Like the old saying...if it aint broke, dont fix it.
Date published: 2023-03-29
Rated 5 out of 5 by from turbotax is good! Good tool for tax return. I like this tool. I will use it year over year.
Date published: 2023-03-29
Rated 5 out of 5 by from Outstanding Easy!! As usual if You have all of your data at your fingertips.
Date published: 2023-03-29
All TurboTax® Offerings Reviews - Page 5440