TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Reviews

Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.

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Rated 4 out of 5 by from Easy to use, friendly This was our first time with a fairly complicated return. It all seemed to be straightforward and questions were answered in the pop-up or drop-down boxes. Hope we did it right. Still don't get the difference between pension payments and RMD's.
Date published: 2023-03-25
Rated 2 out of 5 by from Turbo Tax doesn't give me the free filing anymore I used premium one time a few years ago and now I don't get the option not to use it. My taxes are so simple, so it's like free money for them to over-charge me for such a simple service. I think next year I may use another service that doesn't charge me so much. The software is easy to use but they should offer a free/cheaper version for simple tax reporting. Feeling ripped off.
Date published: 2023-03-25
Rated 4 out of 5 by from Turbo tax is usually awesome So I had a little trouble with my Turbo tax experience this year. Not sure why there was a 0 on my 1099 form but it caused a delay in filing my taxes but I was able to get help which I am very grateful for. Otherwise I would have given a awesome rating instead of good. I will use Turbo Tax. It is very convenient and simple to use
Date published: 2023-03-25
Rated 5 out of 5 by from Very convenient product The app is fast and the fact that you upload your documents as pictures and part of the info is already stored saves you time and anxiety
Date published: 2023-03-25
Rated 5 out of 5 by from Turbo Tax is amazingly fast and very efficient!! Everything went smoothly and I actually recurve more money back because they were so thorough!
Date published: 2023-03-25
Rated 5 out of 5 by from Easy and Fast! It gives you all the information you need and if you don't know the answer to something it will explain it to you.
Date published: 2023-03-25
Rated 3 out of 5 by from Turbo Tax has gotten WAY too Expensive! Turbo Tax has gotten WAY too expensive! The increase in the cost of the last few years is extremely excessive.
Date published: 2023-03-25
Rated 3 out of 5 by from Turbo Tax was difficult filing the 1099Rs was a mess. the experts were not much help.
Date published: 2023-03-25
Rated 5 out of 5 by from Turbo Tax is great! I have always been very happy with Turbo Tax - I feel confident, my taxes have been done correctly and securely
Date published: 2023-03-25
Rated 5 out of 5 by from Turbotax is the best! I've used Turbotax for years and it makes filing taxes easy. I can save my work, come back later and everything is still there. We are retired now and have a special situation, Turbotax walked me through the whole thing. Even though I'm familiar with the program, I still let it walk me through so I don't forget anything. One thing i appreciate, if you used it the year before it will bring up last year's figures for comparison. That saved me from omitting a small item this year.
Date published: 2023-03-25
All TurboTax® Offerings Reviews - Page 5438
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from Easy to use, friendly This was our first time with a fairly complicated return. It all seemed to be straightforward and questions were answered in the pop-up or drop-down boxes. Hope we did it right. Still don't get the difference between pension payments and RMD's.
Date published: 2023-03-25
Rated 2 out of 5 by from Turbo Tax doesn't give me the free filing anymore I used premium one time a few years ago and now I don't get the option not to use it. My taxes are so simple, so it's like free money for them to over-charge me for such a simple service. I think next year I may use another service that doesn't charge me so much. The software is easy to use but they should offer a free/cheaper version for simple tax reporting. Feeling ripped off.
Date published: 2023-03-25
Rated 4 out of 5 by from Turbo tax is usually awesome So I had a little trouble with my Turbo tax experience this year. Not sure why there was a 0 on my 1099 form but it caused a delay in filing my taxes but I was able to get help which I am very grateful for. Otherwise I would have given a awesome rating instead of good. I will use Turbo Tax. It is very convenient and simple to use
Date published: 2023-03-25
Rated 5 out of 5 by from Very convenient product The app is fast and the fact that you upload your documents as pictures and part of the info is already stored saves you time and anxiety
Date published: 2023-03-25
Rated 5 out of 5 by from Turbo Tax is amazingly fast and very efficient!! Everything went smoothly and I actually recurve more money back because they were so thorough!
Date published: 2023-03-25
Rated 5 out of 5 by from Easy and Fast! It gives you all the information you need and if you don't know the answer to something it will explain it to you.
Date published: 2023-03-25
Rated 3 out of 5 by from Turbo Tax has gotten WAY too Expensive! Turbo Tax has gotten WAY too expensive! The increase in the cost of the last few years is extremely excessive.
Date published: 2023-03-25
Rated 3 out of 5 by from Turbo Tax was difficult filing the 1099Rs was a mess. the experts were not much help.
Date published: 2023-03-25
Rated 5 out of 5 by from Turbo Tax is great! I have always been very happy with Turbo Tax - I feel confident, my taxes have been done correctly and securely
Date published: 2023-03-25
Rated 5 out of 5 by from Turbotax is the best! I've used Turbotax for years and it makes filing taxes easy. I can save my work, come back later and everything is still there. We are retired now and have a special situation, Turbotax walked me through the whole thing. Even though I'm familiar with the program, I still let it walk me through so I don't forget anything. One thing i appreciate, if you used it the year before it will bring up last year's figures for comparison. That saved me from omitting a small item this year.
Date published: 2023-03-25
All TurboTax® Offerings Reviews - Page 5438