TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Reviews

Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.

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Rated 1 out of 5 by from Confusing Bill and product cost This was a horrible experience in finishing up the taxes. I have no idea why we ended up with Premium. There was no way to back that out and then you get hit for $200 for a fairly simple return. Will never use Turbo Tax again.
Date published: 2023-03-25
Rated 5 out of 5 by from Easy to use & accurate We've used Turbo Tax for 8 years in a row. Great service options and easy to follow.
Date published: 2023-03-25
Rated 1 out of 5 by from Turbotax is getting worse each year. Each year I use turbotax it gets worse and worse. This year they imported/autofilled the incorrect AGI causing my e-filed returns to be rejected. I would never assume I need to double check information that I imported from turbotax last year. Very frustrating.
Date published: 2023-03-25
Rated 5 out of 5 by from Turbo Tax is a great guide for DIY filer I have been using it since 1998. It is improving as time goes by. The company cares for its customer's need. The price you pay for a product to give you a great experience.
Date published: 2023-03-25
Rated 3 out of 5 by from TurboTax costs too much. Particularly for freelancers, TurboTax is unfairly priced. It is very confusing when it comes to that.
Date published: 2023-03-25
Rated 5 out of 5 by from EASY AS PIE EXCELLENT GUIDANCE THROUGH THE WHOLE EASY PROCESS.
Date published: 2023-03-25
Rated 5 out of 5 by from Turbo Tax is quick and easy Quick and easy no stress. will continue to use and it's free.
Date published: 2023-03-25
Rated 5 out of 5 by from turbo tax super easy to use everything that is on your tax form you just enter it on turbo tax's website its super easy free and not complicated I always use it for my W-2 and never have any problems I use the free version but when I do my self employment I use turbo taxes premium which helps me make sure I dont mess anything up and double checks everything, it also gives extra benefits thats included with the premium its price is $44.00. My returns with turbo tax is amazing I get more back using turbo tax than I have when I gone to an agency in the past.
Date published: 2023-03-25
Rated 5 out of 5 by from First Timer... No sweat The prospect of doing this myself was scary, but the system was very intuitive, easy to follow, easy to understand. I will never NOT do my taxes on my own again.
Date published: 2023-03-25
Rated 1 out of 5 by from TURBOTRASH Took my money & I ended up filing by mail anyways. Also, it is telling me I can't print off my state return until I efile my federal return but it wont let me efile because of an error code that it also wont let me fix.
Date published: 2023-03-25
All TurboTax® Offerings Reviews - Page 5410
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 1 out of 5 by from Confusing Bill and product cost This was a horrible experience in finishing up the taxes. I have no idea why we ended up with Premium. There was no way to back that out and then you get hit for $200 for a fairly simple return. Will never use Turbo Tax again.
Date published: 2023-03-25
Rated 5 out of 5 by from Easy to use & accurate We've used Turbo Tax for 8 years in a row. Great service options and easy to follow.
Date published: 2023-03-25
Rated 1 out of 5 by from Turbotax is getting worse each year. Each year I use turbotax it gets worse and worse. This year they imported/autofilled the incorrect AGI causing my e-filed returns to be rejected. I would never assume I need to double check information that I imported from turbotax last year. Very frustrating.
Date published: 2023-03-25
Rated 5 out of 5 by from Turbo Tax is a great guide for DIY filer I have been using it since 1998. It is improving as time goes by. The company cares for its customer's need. The price you pay for a product to give you a great experience.
Date published: 2023-03-25
Rated 3 out of 5 by from TurboTax costs too much. Particularly for freelancers, TurboTax is unfairly priced. It is very confusing when it comes to that.
Date published: 2023-03-25
Rated 5 out of 5 by from EASY AS PIE EXCELLENT GUIDANCE THROUGH THE WHOLE EASY PROCESS.
Date published: 2023-03-25
Rated 5 out of 5 by from Turbo Tax is quick and easy Quick and easy no stress. will continue to use and it's free.
Date published: 2023-03-25
Rated 5 out of 5 by from turbo tax super easy to use everything that is on your tax form you just enter it on turbo tax's website its super easy free and not complicated I always use it for my W-2 and never have any problems I use the free version but when I do my self employment I use turbo taxes premium which helps me make sure I dont mess anything up and double checks everything, it also gives extra benefits thats included with the premium its price is $44.00. My returns with turbo tax is amazing I get more back using turbo tax than I have when I gone to an agency in the past.
Date published: 2023-03-25
Rated 5 out of 5 by from First Timer... No sweat The prospect of doing this myself was scary, but the system was very intuitive, easy to follow, easy to understand. I will never NOT do my taxes on my own again.
Date published: 2023-03-25
Rated 1 out of 5 by from TURBOTRASH Took my money & I ended up filing by mail anyways. Also, it is telling me I can't print off my state return until I efile my federal return but it wont let me efile because of an error code that it also wont let me fix.
Date published: 2023-03-25
All TurboTax® Offerings Reviews - Page 5410