TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Reviews

Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.

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Rated 1 out of 5 by from f u scamscamscamscamscamscamscamscamscamscamscamscamscamscamscamscamscamscamscamscamscamscamscamscamscam
Date published: 2023-04-19
Rated 4 out of 5 by from Review It works pretty good. I had a problem. When entering business mileage for car 1, for half the year, then my car was totaled. I received insurance payment to replace. Turbo tax never asked me EXACTLY what happened to my car. Turbotx INSISTED that the "sale" of my TOTALED car be taken as a gain or loss. I use the car for personal and business travel. I answered all of those questions. I did not SELL the car. My side business did not gain or lose money because the car was totaled. I was dumbfounded on what to do. I ended up add my "second " car - which really was a replacement car, entered miles traveled, got my mileage discount, then I deleted CAR 1 because turbotax would not stop trying to make it a BUSINESS gain or loss.
Date published: 2023-04-19
Rated 5 out of 5 by from Very Positive Experience At times I found myself a bit frustrated because you were requiring a lot of ID verification, then I realized that it was ALL for my protection so I appreciated it! Very user friendly and very detailed in layman's terms. Thank you!
Date published: 2023-04-19
Rated 5 out of 5 by from Boomed Out Easy to use and review. Have been using for a number of years. Like the new upgrades.
Date published: 2023-04-19
Rated 5 out of 5 by from turbotax is awesome! it went pretty smoothly, yall are good!!!!!!!!!!!!
Date published: 2023-04-19
Rated 3 out of 5 by from Well enough Hoping the price makes it worth it if I get audited. Still can't believe the program tried to make me review 200 lines out of nearly 600 on a separately generated profit and loss statement, especially when last year had even more to deal with and not a peep was made. Anywho, it's incredibly convenient to be able to import these long statements with relatively little hassle. The import process did seem a little bit clunkier this year, but you can't have it all I guess. The government made crypto reporting a requirement, and TurboTax made it at least a little bit easier to flood them with data.
Date published: 2023-04-19
Rated 5 out of 5 by from Great Experience I used the free edition. It was very straight forward and easy to use.
Date published: 2023-04-19
Rated 4 out of 5 by from My TurboTax Adventure Today Some of the questions asked this yesr were qutie a bit different so I was a little nervous about providing the correct information. I tried using Chat but it didn't work out so good. I then asked for a call to discuss my questions, and Ashley returned my call. She was very helpful answering my questions and provided the assistance I needed. She was also very patient since I was a not as proficient with using the program. She was fantastic in helping me get the information entered. She is wonderful!!
Date published: 2023-04-19
Rated 5 out of 5 by from Smile Awesome! Easy to use and navigate. Instructions are somewhat clear.
Date published: 2023-04-19
Rated 4 out of 5 by from Turbo Tax good experience Very engaging tax system that takes you step by step in completing tax returns.
Date published: 2023-04-19
All TurboTax® Offerings Reviews - Page 532
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
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Rated 1 out of 5 by from f u scamscamscamscamscamscamscamscamscamscamscamscamscamscamscamscamscamscamscamscamscamscamscamscamscam
Date published: 2023-04-19
Rated 4 out of 5 by from Review It works pretty good. I had a problem. When entering business mileage for car 1, for half the year, then my car was totaled. I received insurance payment to replace. Turbo tax never asked me EXACTLY what happened to my car. Turbotx INSISTED that the "sale" of my TOTALED car be taken as a gain or loss. I use the car for personal and business travel. I answered all of those questions. I did not SELL the car. My side business did not gain or lose money because the car was totaled. I was dumbfounded on what to do. I ended up add my "second " car - which really was a replacement car, entered miles traveled, got my mileage discount, then I deleted CAR 1 because turbotax would not stop trying to make it a BUSINESS gain or loss.
Date published: 2023-04-19
Rated 5 out of 5 by from Very Positive Experience At times I found myself a bit frustrated because you were requiring a lot of ID verification, then I realized that it was ALL for my protection so I appreciated it! Very user friendly and very detailed in layman's terms. Thank you!
Date published: 2023-04-19
Rated 5 out of 5 by from Boomed Out Easy to use and review. Have been using for a number of years. Like the new upgrades.
Date published: 2023-04-19
Rated 5 out of 5 by from turbotax is awesome! it went pretty smoothly, yall are good!!!!!!!!!!!!
Date published: 2023-04-19
Rated 3 out of 5 by from Well enough Hoping the price makes it worth it if I get audited. Still can't believe the program tried to make me review 200 lines out of nearly 600 on a separately generated profit and loss statement, especially when last year had even more to deal with and not a peep was made. Anywho, it's incredibly convenient to be able to import these long statements with relatively little hassle. The import process did seem a little bit clunkier this year, but you can't have it all I guess. The government made crypto reporting a requirement, and TurboTax made it at least a little bit easier to flood them with data.
Date published: 2023-04-19
Rated 5 out of 5 by from Great Experience I used the free edition. It was very straight forward and easy to use.
Date published: 2023-04-19
Rated 4 out of 5 by from My TurboTax Adventure Today Some of the questions asked this yesr were qutie a bit different so I was a little nervous about providing the correct information. I tried using Chat but it didn't work out so good. I then asked for a call to discuss my questions, and Ashley returned my call. She was very helpful answering my questions and provided the assistance I needed. She was also very patient since I was a not as proficient with using the program. She was fantastic in helping me get the information entered. She is wonderful!!
Date published: 2023-04-19
Rated 5 out of 5 by from Smile Awesome! Easy to use and navigate. Instructions are somewhat clear.
Date published: 2023-04-19
Rated 4 out of 5 by from Turbo Tax good experience Very engaging tax system that takes you step by step in completing tax returns.
Date published: 2023-04-19
All TurboTax® Offerings Reviews - Page 532