TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Reviews

Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.

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Rated 2 out of 5 by from upset was told it was free was charged 120 $ afterr 3 times saying i didnt wanrt to pay for an upgrade. felt forced into it and was told deluxe was 59$ then was charged 118$
Date published: 2023-03-27
Rated 5 out of 5 by from TurboTax is convenient it's easy to use, just follow all the steps. If the price can be more affordable will be perfect. Also when i use chrome browser to open it, i got stuck at last step. I change to another browser, it works.
Date published: 2023-03-27
Rated 5 out of 5 by from Tax filing Annette was extremely patience, and professional and very courteous, Kudos.
Date published: 2023-03-27
Rated 5 out of 5 by from Very Intuitive! Very Easy to click and follow instructions. This was the first year I filed without my dad over my shoulder. (just had him on the phone a couple of times.) I found it very intuitive to follow the prompts, and I loved being able to scan/download forms into it instead of typing everything. I did have one issue with one of the forms scanning wrong, but I was able to connect with the TuboTax help line and was walked through how to resolve my technical issue so I was then able to file.
Date published: 2023-03-27
Rated 5 out of 5 by from Another straight forward filing!! From the start of updating the next tax year's forms to using "Learn More" feature on every line of input - it gives me confidence in my tax form preparation.
Date published: 2023-03-27
Rated 3 out of 5 by from Help print is too small & pricing is deceptive Whenever I opened up a help topic, the font was so tiny, it was impossible to read. I had to copy it to Notepad to be able to read it. I also am tired of the last minute add-on charges. I purchased the "TurboTax Deluxe 2022 Tax Software, Federal and State Tax Return", but didn't see the small print that the state e-filing is sold separately. A similar thing happened last year.
Date published: 2023-03-26
Rated 5 out of 5 by from Easy to work through Fast and easy. Steps were easy to follow and help was available if needed.
Date published: 2023-03-26
Rated 2 out of 5 by from Has some good and bad, it's okay Honestly, I will probably try the H&R Block program next time. I've been using turbo tax for more than 10 years. This year I'm finding out that I've lost out on credits that I could have had previously. Also, I really don't like that I'm charged a percentage of what I owe plus a flat rather than a flat fee for filing my taxes.
Date published: 2023-03-26
Rated 5 out of 5 by from Easy and efficient It was very convenient to use TurboTax as opposed to paying someone.
Date published: 2023-03-26
Rated 2 out of 5 by from Fees for a college student to process their return $157 because I couldn't file a simple return. Dang...
Date published: 2023-03-26
All TurboTax® Offerings Reviews - Page 5292
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 2 out of 5 by from upset was told it was free was charged 120 $ afterr 3 times saying i didnt wanrt to pay for an upgrade. felt forced into it and was told deluxe was 59$ then was charged 118$
Date published: 2023-03-27
Rated 5 out of 5 by from TurboTax is convenient it's easy to use, just follow all the steps. If the price can be more affordable will be perfect. Also when i use chrome browser to open it, i got stuck at last step. I change to another browser, it works.
Date published: 2023-03-27
Rated 5 out of 5 by from Tax filing Annette was extremely patience, and professional and very courteous, Kudos.
Date published: 2023-03-27
Rated 5 out of 5 by from Very Intuitive! Very Easy to click and follow instructions. This was the first year I filed without my dad over my shoulder. (just had him on the phone a couple of times.) I found it very intuitive to follow the prompts, and I loved being able to scan/download forms into it instead of typing everything. I did have one issue with one of the forms scanning wrong, but I was able to connect with the TuboTax help line and was walked through how to resolve my technical issue so I was then able to file.
Date published: 2023-03-27
Rated 5 out of 5 by from Another straight forward filing!! From the start of updating the next tax year's forms to using "Learn More" feature on every line of input - it gives me confidence in my tax form preparation.
Date published: 2023-03-27
Rated 3 out of 5 by from Help print is too small & pricing is deceptive Whenever I opened up a help topic, the font was so tiny, it was impossible to read. I had to copy it to Notepad to be able to read it. I also am tired of the last minute add-on charges. I purchased the "TurboTax Deluxe 2022 Tax Software, Federal and State Tax Return", but didn't see the small print that the state e-filing is sold separately. A similar thing happened last year.
Date published: 2023-03-26
Rated 5 out of 5 by from Easy to work through Fast and easy. Steps were easy to follow and help was available if needed.
Date published: 2023-03-26
Rated 2 out of 5 by from Has some good and bad, it's okay Honestly, I will probably try the H&R Block program next time. I've been using turbo tax for more than 10 years. This year I'm finding out that I've lost out on credits that I could have had previously. Also, I really don't like that I'm charged a percentage of what I owe plus a flat rather than a flat fee for filing my taxes.
Date published: 2023-03-26
Rated 5 out of 5 by from Easy and efficient It was very convenient to use TurboTax as opposed to paying someone.
Date published: 2023-03-26
Rated 2 out of 5 by from Fees for a college student to process their return $157 because I couldn't file a simple return. Dang...
Date published: 2023-03-26
All TurboTax® Offerings Reviews - Page 5292