TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Reviews

Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.

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Rated 2 out of 5 by from It is not easy, so many glitches. I had problem with solar and wind credit carryover, which I have none to declare. I have to call customer service in the end to fix the problem, after 2 days of trying to solve the problem, such a big hassle.
Date published: 2023-03-26
Rated 5 out of 5 by from Amazingly fast and accurate! Lived in 3 states last year and was able to access the two W-2s I didn't receive in the mail, and received great chat customer service to help me through a minor error and filed within an hour!
Date published: 2023-03-26
Rated 4 out of 5 by from A few things need fixing to be perfect 1) I found it impossible to enter gains and losses from Crypto, despite checking "yes" and then following guidelines from TurboTax web site - doesn't ever work. 2) Can't e-file without the government "IP PIN", and then went through the whole e-file again - no place to enter the "IP PIN".
Date published: 2023-03-26
Rated 3 out of 5 by from 1099 C FORGIVENESS OF DEBT EXEMPTIONS! YOU NEED TO MAKE IT CLEAR WHEN PEOPLE FILE FORGIVENESS OF DEBT FORMS THAT THERE ARE EXEMPTIONS ..AND THE FORMS THAT ENABLE THOSE EXEMPTIONS NEED TO BE PROMPTED AS APPLICABLE. AS AN EXAMPLE THE STATEMENT OF INSOLVENCY FORM FOR PEOPLE WHO OWE MORE THAN THEY HAVE SHOULD BE PROMPTED AFTER FURTHER QUESTIONING
Date published: 2023-03-26
Rated 5 out of 5 by from Great Program! Easy to use and easy to navigate. The live chat was very good and they were helpful!
Date published: 2023-03-26
Rated 5 out of 5 by from AWESOME & EASY It is so easy to use. They ask all the questions that I needed to complete my taxes. Even questions that I didn't even know that I need to ask.
Date published: 2023-03-26
Rated 4 out of 5 by from Turbo Tax is good Website easy to use, 1098 stuff a little more complicated, but thats not surprising. Will ask to upgrade at certain points, but that's ok
Date published: 2023-03-26
Rated 5 out of 5 by from Turbo Tax is best Easy, helpful and so user friendly and convenient.
Date published: 2023-03-26
Rated 4 out of 5 by from It ok. I have never really had a problem with turbo tax, until this year. I got frustrated because I was typing in the information, but it wasn't always taking it. Took longer than usual to do my taxes this year.
Date published: 2023-03-26
Rated 4 out of 5 by from Turbo Tax saves a trip though tax maze If I had to go through Tax Law I would have to start my return for 2023 NOW
Date published: 2023-03-26
All TurboTax® Offerings Reviews - Page 5284
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 2 out of 5 by from It is not easy, so many glitches. I had problem with solar and wind credit carryover, which I have none to declare. I have to call customer service in the end to fix the problem, after 2 days of trying to solve the problem, such a big hassle.
Date published: 2023-03-26
Rated 5 out of 5 by from Amazingly fast and accurate! Lived in 3 states last year and was able to access the two W-2s I didn't receive in the mail, and received great chat customer service to help me through a minor error and filed within an hour!
Date published: 2023-03-26
Rated 4 out of 5 by from A few things need fixing to be perfect 1) I found it impossible to enter gains and losses from Crypto, despite checking "yes" and then following guidelines from TurboTax web site - doesn't ever work. 2) Can't e-file without the government "IP PIN", and then went through the whole e-file again - no place to enter the "IP PIN".
Date published: 2023-03-26
Rated 3 out of 5 by from 1099 C FORGIVENESS OF DEBT EXEMPTIONS! YOU NEED TO MAKE IT CLEAR WHEN PEOPLE FILE FORGIVENESS OF DEBT FORMS THAT THERE ARE EXEMPTIONS ..AND THE FORMS THAT ENABLE THOSE EXEMPTIONS NEED TO BE PROMPTED AS APPLICABLE. AS AN EXAMPLE THE STATEMENT OF INSOLVENCY FORM FOR PEOPLE WHO OWE MORE THAN THEY HAVE SHOULD BE PROMPTED AFTER FURTHER QUESTIONING
Date published: 2023-03-26
Rated 5 out of 5 by from Great Program! Easy to use and easy to navigate. The live chat was very good and they were helpful!
Date published: 2023-03-26
Rated 5 out of 5 by from AWESOME & EASY It is so easy to use. They ask all the questions that I needed to complete my taxes. Even questions that I didn't even know that I need to ask.
Date published: 2023-03-26
Rated 4 out of 5 by from Turbo Tax is good Website easy to use, 1098 stuff a little more complicated, but thats not surprising. Will ask to upgrade at certain points, but that's ok
Date published: 2023-03-26
Rated 5 out of 5 by from Turbo Tax is best Easy, helpful and so user friendly and convenient.
Date published: 2023-03-26
Rated 4 out of 5 by from It ok. I have never really had a problem with turbo tax, until this year. I got frustrated because I was typing in the information, but it wasn't always taking it. Took longer than usual to do my taxes this year.
Date published: 2023-03-26
Rated 4 out of 5 by from Turbo Tax saves a trip though tax maze If I had to go through Tax Law I would have to start my return for 2023 NOW
Date published: 2023-03-26
All TurboTax® Offerings Reviews - Page 5284