TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Reviews

Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.

TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from TURBO TAX IS AMAZING SO EASY I KEEP COMING BACK, 8 YEARS PLUS AND ALWAYS GETTING BETTER
Date published: 2023-03-26
Rated 5 out of 5 by from TURBO TAX IS SO CONVIENIENT I HAVE ALWAYS HAD GREAT EXPERIENCE AND BEEN USING TUBO FOR 6 YEARS
Date published: 2023-03-26
Rated 5 out of 5 by from So grateful! I'm so glad to have help with taxes - i've never understood them and TurboTax walks me through the whole process in a way that makes sense and is super simple!!
Date published: 2023-03-26
Rated 1 out of 5 by from Not what it used to be..... I have used you for years, even bragged about how great you were and how I loved using you but those days are long gone. 2023 is the second year I attempted to use e-file, only to encounter so many issues I filed by mail in spite of my best efforts. This year, I used e-file for my federal return to only receive an almost immediate email that my return had been rejected because of my e-file PIN. I will be using regular USPS mail to file my federal return. Using e-file for my state return was even worse. I decided to accept the $25 e-file fee for my state return, opting to pay with my credit card to avoid the $40 processing fee (seriously--$40???). I left my tax return and input my account information to access my INTUIT account for the $25 credit card charge only to be told- repeatedly- to TRY AGAIN or TRY LATER. Over the course of several hours (had other things to do today), I tried numerous times to access my INTUIT account and process my card for the $25 state filing fee. Just before dinner, I gave up, printed my returns and will use regular USPS to file my returns the old fashioned way. USPS will give me a dated receipt and verification of delivery. I have used you for years but this may be last time--you used to be great, now you are less than mediocre. Really sad.
Date published: 2023-03-26
Rated 1 out of 5 by from My opinion has weakened over the years Over the years my experience with TurboTax has steadily gotten worse. Every other page they are trying to make me by services that I don't want. When I tried to delete a form that I didn't need (they required me to buy a specific product even though there was nothing for me to report on that form), I still had to pay for the product. This is also the first year that I had to pay for my state returns to be filed. And, I'm so glad I read the fine print, using my refund to pay the fees is possible IF I agree to further surcharge! Nickle-and-diming isn't a good look on any company. I really don't feel like I got the service I paid for this year.
Date published: 2023-03-26
Rated 5 out of 5 by from its complex but it got me through It was very helpful to be able to ask for support questions
Date published: 2023-03-26
Rated 5 out of 5 by from Love Turbo Tax Thanks for helping me fill out my taxes. It gets easier every year.
Date published: 2023-03-26
Rated 5 out of 5 by from so easy very coomforting helped me through all my steps feel very confident using turbo tax
Date published: 2023-03-26
Rated 2 out of 5 by from Form 8915-F has made me very disappointed this yea The fact that you have a from that has so many issues and you cant go back and alter anything to bypass it, makes for a horrible experience.
Date published: 2023-03-26
Rated 5 out of 5 by from Review Simple and Easy. Roger was a pleasure and made things simple.
Date published: 2023-03-26
All TurboTax® Offerings Reviews - Page 5266
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from TURBO TAX IS AMAZING SO EASY I KEEP COMING BACK, 8 YEARS PLUS AND ALWAYS GETTING BETTER
Date published: 2023-03-26
Rated 5 out of 5 by from TURBO TAX IS SO CONVIENIENT I HAVE ALWAYS HAD GREAT EXPERIENCE AND BEEN USING TUBO FOR 6 YEARS
Date published: 2023-03-26
Rated 5 out of 5 by from So grateful! I'm so glad to have help with taxes - i've never understood them and TurboTax walks me through the whole process in a way that makes sense and is super simple!!
Date published: 2023-03-26
Rated 1 out of 5 by from Not what it used to be..... I have used you for years, even bragged about how great you were and how I loved using you but those days are long gone. 2023 is the second year I attempted to use e-file, only to encounter so many issues I filed by mail in spite of my best efforts. This year, I used e-file for my federal return to only receive an almost immediate email that my return had been rejected because of my e-file PIN. I will be using regular USPS mail to file my federal return. Using e-file for my state return was even worse. I decided to accept the $25 e-file fee for my state return, opting to pay with my credit card to avoid the $40 processing fee (seriously--$40???). I left my tax return and input my account information to access my INTUIT account for the $25 credit card charge only to be told- repeatedly- to TRY AGAIN or TRY LATER. Over the course of several hours (had other things to do today), I tried numerous times to access my INTUIT account and process my card for the $25 state filing fee. Just before dinner, I gave up, printed my returns and will use regular USPS to file my returns the old fashioned way. USPS will give me a dated receipt and verification of delivery. I have used you for years but this may be last time--you used to be great, now you are less than mediocre. Really sad.
Date published: 2023-03-26
Rated 1 out of 5 by from My opinion has weakened over the years Over the years my experience with TurboTax has steadily gotten worse. Every other page they are trying to make me by services that I don't want. When I tried to delete a form that I didn't need (they required me to buy a specific product even though there was nothing for me to report on that form), I still had to pay for the product. This is also the first year that I had to pay for my state returns to be filed. And, I'm so glad I read the fine print, using my refund to pay the fees is possible IF I agree to further surcharge! Nickle-and-diming isn't a good look on any company. I really don't feel like I got the service I paid for this year.
Date published: 2023-03-26
Rated 5 out of 5 by from its complex but it got me through It was very helpful to be able to ask for support questions
Date published: 2023-03-26
Rated 5 out of 5 by from Love Turbo Tax Thanks for helping me fill out my taxes. It gets easier every year.
Date published: 2023-03-26
Rated 5 out of 5 by from so easy very coomforting helped me through all my steps feel very confident using turbo tax
Date published: 2023-03-26
Rated 2 out of 5 by from Form 8915-F has made me very disappointed this yea The fact that you have a from that has so many issues and you cant go back and alter anything to bypass it, makes for a horrible experience.
Date published: 2023-03-26
Rated 5 out of 5 by from Review Simple and Easy. Roger was a pleasure and made things simple.
Date published: 2023-03-26
All TurboTax® Offerings Reviews - Page 5266