TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Reviews

Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.

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Rated 4 out of 5 by from Turbo Tax Service is great, has explanations for most things to explain what you don't know. Forwards info from federal to state, you can do basic fees which are up there for state or add on additional services that use to be included with basic for additional cost. Know it is going to cost you over a hundred dollars for basic federal alone, state is additional fee.
Date published: 2023-04-01
Rated 3 out of 5 by from Could be better Started with the free online version. Entered all the data and got to the point of submitting and it then tells me I have to buy Deluxe version because of DIV document. Why not mention that up front or at the point when you ask about a DIV document. Don't wait until almost submitting.
Date published: 2023-04-01
Rated 1 out of 5 by from Expensive dumpster fire of an experience It kept kicking me out of the return to try and trick me into giving them permission to use my data for other things and to upsell me. I got down to the end and it won't even give me the forms I need to mail because that system is down. I have used turbotax for over a decade and it has gotten progressively worse. I recommend staying away.
Date published: 2023-04-01
Rated 5 out of 5 by from Works as expected TurboTax always makes it easy for me to get taxes done, including some non-standard items (ministry, self-employment)
Date published: 2023-04-01
Rated 5 out of 5 by from TurboTax is easier than filling out the IRS forms. After over 25 years of using TT I find that the software is easy to install, easy to use, and simplifies tax filing. As a retired computer engineer the things that I most hate to do are computer system administration, tax preparation, and tax filing, so TT does a lot to make my life more tolerable.
Date published: 2023-04-01
Rated 3 out of 5 by from Major error After multiple "checks and reviews," TT still let me file without my ACA documentation. Had to go back and redo after all three returns were instantly rejected. Dumb error for an expensive service.
Date published: 2023-04-01
Rated 4 out of 5 by from Easy File The site walks you through the whole process and makes it pretty easy. It shows you where to look on your W-2 to enter your income. The site walks you through all the deductions and explains what they are and if you may qualify. Overall pretty easy to use.
Date published: 2023-04-01
Rated 5 out of 5 by from awesome keep you in the now, also there to help. f great love it. follow the prompts. easy as123 ive been a member for 6 yrs now!
Date published: 2023-04-01
Rated 1 out of 5 by from It's good It was OK but a little confusing towards the end though.
Date published: 2023-04-01
Rated 5 out of 5 by from Turbo Tax was everything I hoped it to be. I was hesitant to try Turbo Tax because of it being online. But my experience was just great. The software asked me the correct questions every time I was stuck, and it smoothed out my mistakes. I was impressed with Turbo Taxes design, and how it anticipated each section. I did need to use Customer Service. And she was the Best! She helped me through a part I had misunderstood and everything was corrected. I really enjoyed working Turbo Tax and with the assistant.
Date published: 2023-03-31
All TurboTax® Offerings Reviews - Page 5239
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from Turbo Tax Service is great, has explanations for most things to explain what you don't know. Forwards info from federal to state, you can do basic fees which are up there for state or add on additional services that use to be included with basic for additional cost. Know it is going to cost you over a hundred dollars for basic federal alone, state is additional fee.
Date published: 2023-04-01
Rated 3 out of 5 by from Could be better Started with the free online version. Entered all the data and got to the point of submitting and it then tells me I have to buy Deluxe version because of DIV document. Why not mention that up front or at the point when you ask about a DIV document. Don't wait until almost submitting.
Date published: 2023-04-01
Rated 1 out of 5 by from Expensive dumpster fire of an experience It kept kicking me out of the return to try and trick me into giving them permission to use my data for other things and to upsell me. I got down to the end and it won't even give me the forms I need to mail because that system is down. I have used turbotax for over a decade and it has gotten progressively worse. I recommend staying away.
Date published: 2023-04-01
Rated 5 out of 5 by from Works as expected TurboTax always makes it easy for me to get taxes done, including some non-standard items (ministry, self-employment)
Date published: 2023-04-01
Rated 5 out of 5 by from TurboTax is easier than filling out the IRS forms. After over 25 years of using TT I find that the software is easy to install, easy to use, and simplifies tax filing. As a retired computer engineer the things that I most hate to do are computer system administration, tax preparation, and tax filing, so TT does a lot to make my life more tolerable.
Date published: 2023-04-01
Rated 3 out of 5 by from Major error After multiple "checks and reviews," TT still let me file without my ACA documentation. Had to go back and redo after all three returns were instantly rejected. Dumb error for an expensive service.
Date published: 2023-04-01
Rated 4 out of 5 by from Easy File The site walks you through the whole process and makes it pretty easy. It shows you where to look on your W-2 to enter your income. The site walks you through all the deductions and explains what they are and if you may qualify. Overall pretty easy to use.
Date published: 2023-04-01
Rated 5 out of 5 by from awesome keep you in the now, also there to help. f great love it. follow the prompts. easy as123 ive been a member for 6 yrs now!
Date published: 2023-04-01
Rated 1 out of 5 by from It's good It was OK but a little confusing towards the end though.
Date published: 2023-04-01
Rated 5 out of 5 by from Turbo Tax was everything I hoped it to be. I was hesitant to try Turbo Tax because of it being online. But my experience was just great. The software asked me the correct questions every time I was stuck, and it smoothed out my mistakes. I was impressed with Turbo Taxes design, and how it anticipated each section. I did need to use Customer Service. And she was the Best! She helped me through a part I had misunderstood and everything was corrected. I really enjoyed working Turbo Tax and with the assistant.
Date published: 2023-03-31
All TurboTax® Offerings Reviews - Page 5239