TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Reviews

Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.

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Rated 3 out of 5 by from If I use Turbo Tax EVERY year, Why do I have to go looking for infomation that was in last year's return? Comes up as an issue with the review. I am expected to fill in blanks that I have no idea where to find it on last year's return. Seems like this happens every year. It really has gone downhill in the last 10 years. Every year I say I am going to use different software next year....
Date published: 2023-03-31
Rated 2 out of 5 by from TurboTax gave me the greatest challenge! Multiple attempts to import my 1099-DIVs and 1099-INTs from Wells Fargo Advisors, TurboTax kept giving error messages, "The user cannot signon because he or she entered an invalid user ID or password." This message is false because I had been able to sign on to Wells Fargo Advisors website using the same login credentials. Calls to Tech Support were futile until the last one. It was my last hope. The TS person suggested changing my Wells Fargo Advisors password. Voila! it worked! TurboTax as it turned out does not accept the "&" as part of the password.
Date published: 2023-03-31
Rated 3 out of 5 by from Turbo Tax is average This time updates to the product were poor, better previous years now slower, not as clear as before, busy many interruptions, bring your old IT team back.
Date published: 2023-03-31
Rated 4 out of 5 by from Turbo is GOOD Good , I would, though, like to pay less in fees. But otherwise a solid service. May God Bless America again
Date published: 2023-03-31
Rated 3 out of 5 by from Got my taxes done, but it wasn't easy I've been using TurboTax since 2009 and I never had a problem. This year, (running Windows 11 Home), I installed TurboTax and the updates without any issues. I entered most of the information and closed the program. When I started TT back up, it prompted me to install updates. This time I got the 1603 error that indicated the updates had failed. I found two "fixes" on the web. The first one was to download and run the Manual Updates. I did, and the update program said it was successful. When I ran TT, I still got the message to install updates - which failed with the 1603 error. The second fix was to uninstall/reinstall TT. After I did that, the updates ran without error. After I finished my taxes and tried to eFile, I got the message that I needed to run updates. I got the same 1603 error again. I called TT support and they sent an email with a link that was to help solve the problem. Ran another successful manual update, but that didn't solve the problem. So, I uninstalled and reinstalled TT again and the updates installed without error. I quickly eFiled the taxes successfully. The bottom line is that I shouldn't have to uninstall/reinstall the software to get it to run properly.
Date published: 2023-03-31
Rated 5 out of 5 by from Easy to Use and perfect for anyone filing taxes. It was easy to use, quick and simple even for someone filing a business return.
Date published: 2023-03-31
Rated 5 out of 5 by from turbo tax and their expert are awesome I called turbo tax expert and she was so helpful and amazing. I was a little bit worried about my Engish but the expert helped me to fixed all of the problems. She was very friendly and paciente. I love to use turbo tax now.
Date published: 2023-03-31
Rated 5 out of 5 by from Thanks to Turbo Tax! First and foremost, I want to thank Ms. Laura for taking time to help me complete my tax returns for 2023. She was very kind, caring, and patient in helping me complete my taxes. Above all, she is a thorough professional. Thank goodness, I got connected with Laura. Once again, I sincerely appreciated all her time and help.
Date published: 2023-03-31
Rated 3 out of 5 by from COST! I was not informed of the increased cost for this year. $118.00 to file federal and state. Plus, the cost of the software. You are locked in, pay the $118.00 or lose all your information. I will note this to the BBB. I have been using Turbotax for more years than I can remember. I just paid for the software and $25.00 for the state filling previously.
Date published: 2023-03-31
Rated 5 out of 5 by from Awesome Tax service! Best and easiest way to do taxes! I only use turbo tax now!
Date published: 2023-03-31
All TurboTax® Offerings Reviews - Page 5230
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 3 out of 5 by from If I use Turbo Tax EVERY year, Why do I have to go looking for infomation that was in last year's return? Comes up as an issue with the review. I am expected to fill in blanks that I have no idea where to find it on last year's return. Seems like this happens every year. It really has gone downhill in the last 10 years. Every year I say I am going to use different software next year....
Date published: 2023-03-31
Rated 2 out of 5 by from TurboTax gave me the greatest challenge! Multiple attempts to import my 1099-DIVs and 1099-INTs from Wells Fargo Advisors, TurboTax kept giving error messages, "The user cannot signon because he or she entered an invalid user ID or password." This message is false because I had been able to sign on to Wells Fargo Advisors website using the same login credentials. Calls to Tech Support were futile until the last one. It was my last hope. The TS person suggested changing my Wells Fargo Advisors password. Voila! it worked! TurboTax as it turned out does not accept the "&" as part of the password.
Date published: 2023-03-31
Rated 3 out of 5 by from Turbo Tax is average This time updates to the product were poor, better previous years now slower, not as clear as before, busy many interruptions, bring your old IT team back.
Date published: 2023-03-31
Rated 4 out of 5 by from Turbo is GOOD Good , I would, though, like to pay less in fees. But otherwise a solid service. May God Bless America again
Date published: 2023-03-31
Rated 3 out of 5 by from Got my taxes done, but it wasn't easy I've been using TurboTax since 2009 and I never had a problem. This year, (running Windows 11 Home), I installed TurboTax and the updates without any issues. I entered most of the information and closed the program. When I started TT back up, it prompted me to install updates. This time I got the 1603 error that indicated the updates had failed. I found two "fixes" on the web. The first one was to download and run the Manual Updates. I did, and the update program said it was successful. When I ran TT, I still got the message to install updates - which failed with the 1603 error. The second fix was to uninstall/reinstall TT. After I did that, the updates ran without error. After I finished my taxes and tried to eFile, I got the message that I needed to run updates. I got the same 1603 error again. I called TT support and they sent an email with a link that was to help solve the problem. Ran another successful manual update, but that didn't solve the problem. So, I uninstalled and reinstalled TT again and the updates installed without error. I quickly eFiled the taxes successfully. The bottom line is that I shouldn't have to uninstall/reinstall the software to get it to run properly.
Date published: 2023-03-31
Rated 5 out of 5 by from Easy to Use and perfect for anyone filing taxes. It was easy to use, quick and simple even for someone filing a business return.
Date published: 2023-03-31
Rated 5 out of 5 by from turbo tax and their expert are awesome I called turbo tax expert and she was so helpful and amazing. I was a little bit worried about my Engish but the expert helped me to fixed all of the problems. She was very friendly and paciente. I love to use turbo tax now.
Date published: 2023-03-31
Rated 5 out of 5 by from Thanks to Turbo Tax! First and foremost, I want to thank Ms. Laura for taking time to help me complete my tax returns for 2023. She was very kind, caring, and patient in helping me complete my taxes. Above all, she is a thorough professional. Thank goodness, I got connected with Laura. Once again, I sincerely appreciated all her time and help.
Date published: 2023-03-31
Rated 3 out of 5 by from COST! I was not informed of the increased cost for this year. $118.00 to file federal and state. Plus, the cost of the software. You are locked in, pay the $118.00 or lose all your information. I will note this to the BBB. I have been using Turbotax for more years than I can remember. I just paid for the software and $25.00 for the state filling previously.
Date published: 2023-03-31
Rated 5 out of 5 by from Awesome Tax service! Best and easiest way to do taxes! I only use turbo tax now!
Date published: 2023-03-31
All TurboTax® Offerings Reviews - Page 5230