TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Reviews

Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.

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Rated 5 out of 5 by from Worked PERFECTLY !! All good !! I have used TurboTax for 10 + years...Never had a problem !
Date published: 2023-03-27
Rated 5 out of 5 by from Awesome service! Fast and thorough! Detailed and knowledgeable responses!
Date published: 2023-03-27
Rated 5 out of 5 by from easy peasy My needs are simple so this is perfect adding characters to finish
Date published: 2023-03-27
Rated 1 out of 5 by from Worse experience I have ever had with Turbotax My significant other and I bought Turbotax Home and Business from Costco. I tried to install it on my new laptop. It sais it would not load because it wasn't recognized as a safe software from Microsoft. My significant other called and talked to tech support who said she had to turn off S (safe) mode which is a one time non-reversable change. I am a Microsoft Certified Instructor and know that is not a good choice for a home computer, she was told that some other customer had done it and it installed. YOUR tech support should NOT be telling people to do this. A safer way to go is to upgrade to Windows 11 Pro. Which from Amazon cost me $17 to download. I was able to install and run TurboTax. I then started to use the Home and Business version to do my personal taxes. I am an independent certified instructor and as such have my own business. After going through the personal information it said that I had to use TurboTax Ptemium for $119. So I bought it and downloaded it on my laptop. I started my return and completed it and filed it. When I went back into TurboTax Premium all my Tax Information was gone. So I called tech support and was told I had used the ONLINE VERSION. I never once made a choice to use the ONLINE version. HE said he would give me a case number so I could get back the $119. Case number 1517354189. The order number is: TTWCA189340180 ORDER DATE 03/26/2023
Date published: 2023-03-27
Rated 5 out of 5 by from Very Easy Tool to file Very easy to used Step by Step all info only the tool is too expensive if you are using every year should get discount i am doing this for last 10 yrs but no discount to use the tool
Date published: 2023-03-27
Rated 5 out of 5 by from TurboTax is a fantastic tool. Very good experience. Helpful tips and easy to follow.
Date published: 2023-03-27
Rated 5 out of 5 by from Love TurboTax! Turbo Tax is easy to use and make filing taxes not stressful
Date published: 2023-03-27
Rated 5 out of 5 by from I Love Turbo Tax Easy Peasy Gather your information and input. I like typing in my own numbers rather than downloading. Done quickly. That easy
Date published: 2023-03-27
Rated 5 out of 5 by from Great way to do Federal and State Income Taxes I have been using Turbo Tax online for several years now. i am confident I will continue to do so in the future.
Date published: 2023-03-27
Rated 5 out of 5 by from Easy - Peasy I've filed with TurboTax for the last 5 years now. Quick and informative any time I have a question.
Date published: 2023-03-27
All TurboTax® Offerings Reviews - Page 5222
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Worked PERFECTLY !! All good !! I have used TurboTax for 10 + years...Never had a problem !
Date published: 2023-03-27
Rated 5 out of 5 by from Awesome service! Fast and thorough! Detailed and knowledgeable responses!
Date published: 2023-03-27
Rated 5 out of 5 by from easy peasy My needs are simple so this is perfect adding characters to finish
Date published: 2023-03-27
Rated 1 out of 5 by from Worse experience I have ever had with Turbotax My significant other and I bought Turbotax Home and Business from Costco. I tried to install it on my new laptop. It sais it would not load because it wasn't recognized as a safe software from Microsoft. My significant other called and talked to tech support who said she had to turn off S (safe) mode which is a one time non-reversable change. I am a Microsoft Certified Instructor and know that is not a good choice for a home computer, she was told that some other customer had done it and it installed. YOUR tech support should NOT be telling people to do this. A safer way to go is to upgrade to Windows 11 Pro. Which from Amazon cost me $17 to download. I was able to install and run TurboTax. I then started to use the Home and Business version to do my personal taxes. I am an independent certified instructor and as such have my own business. After going through the personal information it said that I had to use TurboTax Ptemium for $119. So I bought it and downloaded it on my laptop. I started my return and completed it and filed it. When I went back into TurboTax Premium all my Tax Information was gone. So I called tech support and was told I had used the ONLINE VERSION. I never once made a choice to use the ONLINE version. HE said he would give me a case number so I could get back the $119. Case number 1517354189. The order number is: TTWCA189340180 ORDER DATE 03/26/2023
Date published: 2023-03-27
Rated 5 out of 5 by from Very Easy Tool to file Very easy to used Step by Step all info only the tool is too expensive if you are using every year should get discount i am doing this for last 10 yrs but no discount to use the tool
Date published: 2023-03-27
Rated 5 out of 5 by from TurboTax is a fantastic tool. Very good experience. Helpful tips and easy to follow.
Date published: 2023-03-27
Rated 5 out of 5 by from Love TurboTax! Turbo Tax is easy to use and make filing taxes not stressful
Date published: 2023-03-27
Rated 5 out of 5 by from I Love Turbo Tax Easy Peasy Gather your information and input. I like typing in my own numbers rather than downloading. Done quickly. That easy
Date published: 2023-03-27
Rated 5 out of 5 by from Great way to do Federal and State Income Taxes I have been using Turbo Tax online for several years now. i am confident I will continue to do so in the future.
Date published: 2023-03-27
Rated 5 out of 5 by from Easy - Peasy I've filed with TurboTax for the last 5 years now. Quick and informative any time I have a question.
Date published: 2023-03-27
All TurboTax® Offerings Reviews - Page 5222