TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Reviews

Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.

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Rated 2 out of 5 by from unclear why tax prep fees were so high The breakdown of why I was charged premium fees off 119 dollars was unclear.
Date published: 2023-03-27
Rated 5 out of 5 by from I like your product very much. I have used your product successfully for a number of years. Ill be back next year. I recommend it to all of my family.
Date published: 2023-03-27
Rated 5 out of 5 by from Excellent Product So easy to use. Great customer service Fast and Easy
Date published: 2023-03-27
Rated 5 out of 5 by from Been using Turbo Tax for 12 years. They are great. Jamaal provided me with assistance. Excellent service! Thank you!
Date published: 2023-03-27
Rated 5 out of 5 by from Eliminates some stress The process went smoothly and TurboTax made everything as clear as possible. The only hiccup I noticed was that it asked me if my foreign assets totalled more than $200,000 and then told me I did not need to submit Form 8938. Then a day later when I resumed, it asked me if my foreign assets totalled more than $20,000 and then told me I needed to submit Form 8938. This was a little confusing.
Date published: 2023-03-27
Rated 1 out of 5 by from TurboTax is obsolete TurboTax is obsolete. It exists purely to maintain the status quo of an inefficient tax filing process. It is expensive and a large portion of taxpayers should be able to file their taxes easily for free, including me. The government already knows what I owe. TurboTax missed over $1000 that should have been in my 2021 federal refund.
Date published: 2023-03-27
Rated 5 out of 5 by from Straight Forward and Solid Technical Support I had to amend a previous year tax return. The customer support was excellent in helping get the right information and forms for the amended return. Thank you!
Date published: 2023-03-27
Rated 5 out of 5 by from Highly recommend using TurboTax Very easy to navigate and walks you through step-by-step! Not to mention very affordable compared To companies preparing my taxes. I’ve used TurboTax for the last eight years and will continue to use
Date published: 2023-03-27
Rated 4 out of 5 by from Yeah Turbo Tax... After 3 rejects in trying to file...Finally done!!! HOPEFULLY...
Date published: 2023-03-27
Rated 4 out of 5 by from Nice to use. I was a new user and it worked well. I will use it again.
Date published: 2023-03-27
All TurboTax® Offerings Reviews - Page 5198
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 2 out of 5 by from unclear why tax prep fees were so high The breakdown of why I was charged premium fees off 119 dollars was unclear.
Date published: 2023-03-27
Rated 5 out of 5 by from I like your product very much. I have used your product successfully for a number of years. Ill be back next year. I recommend it to all of my family.
Date published: 2023-03-27
Rated 5 out of 5 by from Excellent Product So easy to use. Great customer service Fast and Easy
Date published: 2023-03-27
Rated 5 out of 5 by from Been using Turbo Tax for 12 years. They are great. Jamaal provided me with assistance. Excellent service! Thank you!
Date published: 2023-03-27
Rated 5 out of 5 by from Eliminates some stress The process went smoothly and TurboTax made everything as clear as possible. The only hiccup I noticed was that it asked me if my foreign assets totalled more than $200,000 and then told me I did not need to submit Form 8938. Then a day later when I resumed, it asked me if my foreign assets totalled more than $20,000 and then told me I needed to submit Form 8938. This was a little confusing.
Date published: 2023-03-27
Rated 1 out of 5 by from TurboTax is obsolete TurboTax is obsolete. It exists purely to maintain the status quo of an inefficient tax filing process. It is expensive and a large portion of taxpayers should be able to file their taxes easily for free, including me. The government already knows what I owe. TurboTax missed over $1000 that should have been in my 2021 federal refund.
Date published: 2023-03-27
Rated 5 out of 5 by from Straight Forward and Solid Technical Support I had to amend a previous year tax return. The customer support was excellent in helping get the right information and forms for the amended return. Thank you!
Date published: 2023-03-27
Rated 5 out of 5 by from Highly recommend using TurboTax Very easy to navigate and walks you through step-by-step! Not to mention very affordable compared To companies preparing my taxes. I’ve used TurboTax for the last eight years and will continue to use
Date published: 2023-03-27
Rated 4 out of 5 by from Yeah Turbo Tax... After 3 rejects in trying to file...Finally done!!! HOPEFULLY...
Date published: 2023-03-27
Rated 4 out of 5 by from Nice to use. I was a new user and it worked well. I will use it again.
Date published: 2023-03-27
All TurboTax® Offerings Reviews - Page 5198