TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Reviews

Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.

TurboTaxTurboTax Customer Ratings & Reviews
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Rated 2 out of 5 by from Turbo Tax is too expensive Filing the taxes was not too hard. I did have trouble with the tax Assistant that was never able to answer my question on 1099R. This process has gotten completely out of hand in cost. Whatused to be $39 or so is now near $200.. I tried to change the purchase amount and was unable to do it. Just bit the bullet and filed. This will be the last year I use TT.
Date published: 2023-03-28
Rated 5 out of 5 by from Good Product Turbo Tax has always been my go-to for filing my taxes. It is easy to use. The tips are awesome. The service is superb.
Date published: 2023-03-28
Rated 5 out of 5 by from Thank you TurboTax Taxes are a lot of work, thank you for making it easy and informative and interactive and quick!
Date published: 2023-03-28
Rated 3 out of 5 by from Good guidance, but stubborn I've been using TurboTax as long as I can remember. Last year I tried the online version but didn't feel confident, so I bought a despot version and filled that way. The two don't talk to each other so I started from scratch then. This year the online version thinks I didn't finish last year and there were artifacts transferred in that were challenging to find and remove. Closed out my mom's estate in 2021 but it was in the background forms here but only visible when the state return requested more info and when I did the final review of the pdf. I loved taking pictures of documents on my phone to upload them but it wasn't until time to e-file that I saw recipient addresses filled in with the payer's information. In the desktop version I could have zoomed to the form and corrected. I searched help and easily got the answer to delete it and key it myself. I'll still use it next year. Hopefully it will improve.
Date published: 2023-03-28
Rated 5 out of 5 by from awesome this site be bussin really helps you get through the attrocities that are us taxes screw the irs
Date published: 2023-03-28
Rated 1 out of 5 by from Not as Great as I thought. The website is set up nicely, but the cost for such procedure is extremely expensive.
Date published: 2023-03-28
Rated 3 out of 5 by from Tax for the MAC Acceptable at best.................................
Date published: 2023-03-28
Rated 4 out of 5 by from Still simple to use, but to many upgrade pop ups I like the program and have used it for years, however this year the program ran slow and had way too many upgrade ads.
Date published: 2023-03-28
Rated 5 out of 5 by from Thank you, Robert! Robert was sincerely helpful in helping sort out my tax return(s), which were not trivial. He supported for ~5 hours to ensure that we got all items corrected & addressed properly. I am 100% more confident than I was doing them on my own.
Date published: 2023-03-28
Rated 1 out of 5 by from cost to value ratio is off The price rises every year, and every year I'm more disappointed with what my money gets me.
Date published: 2023-03-28
All TurboTax® Offerings Reviews - Page 5185
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 2 out of 5 by from Turbo Tax is too expensive Filing the taxes was not too hard. I did have trouble with the tax Assistant that was never able to answer my question on 1099R. This process has gotten completely out of hand in cost. Whatused to be $39 or so is now near $200.. I tried to change the purchase amount and was unable to do it. Just bit the bullet and filed. This will be the last year I use TT.
Date published: 2023-03-28
Rated 5 out of 5 by from Good Product Turbo Tax has always been my go-to for filing my taxes. It is easy to use. The tips are awesome. The service is superb.
Date published: 2023-03-28
Rated 5 out of 5 by from Thank you TurboTax Taxes are a lot of work, thank you for making it easy and informative and interactive and quick!
Date published: 2023-03-28
Rated 3 out of 5 by from Good guidance, but stubborn I've been using TurboTax as long as I can remember. Last year I tried the online version but didn't feel confident, so I bought a despot version and filled that way. The two don't talk to each other so I started from scratch then. This year the online version thinks I didn't finish last year and there were artifacts transferred in that were challenging to find and remove. Closed out my mom's estate in 2021 but it was in the background forms here but only visible when the state return requested more info and when I did the final review of the pdf. I loved taking pictures of documents on my phone to upload them but it wasn't until time to e-file that I saw recipient addresses filled in with the payer's information. In the desktop version I could have zoomed to the form and corrected. I searched help and easily got the answer to delete it and key it myself. I'll still use it next year. Hopefully it will improve.
Date published: 2023-03-28
Rated 5 out of 5 by from awesome this site be bussin really helps you get through the attrocities that are us taxes screw the irs
Date published: 2023-03-28
Rated 1 out of 5 by from Not as Great as I thought. The website is set up nicely, but the cost for such procedure is extremely expensive.
Date published: 2023-03-28
Rated 3 out of 5 by from Tax for the MAC Acceptable at best.................................
Date published: 2023-03-28
Rated 4 out of 5 by from Still simple to use, but to many upgrade pop ups I like the program and have used it for years, however this year the program ran slow and had way too many upgrade ads.
Date published: 2023-03-28
Rated 5 out of 5 by from Thank you, Robert! Robert was sincerely helpful in helping sort out my tax return(s), which were not trivial. He supported for ~5 hours to ensure that we got all items corrected & addressed properly. I am 100% more confident than I was doing them on my own.
Date published: 2023-03-28
Rated 1 out of 5 by from cost to value ratio is off The price rises every year, and every year I'm more disappointed with what my money gets me.
Date published: 2023-03-28
All TurboTax® Offerings Reviews - Page 5185