TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Reviews

Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.

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Rated 5 out of 5 by from Good Job It is the rely helpful platform to do the taxes. Thank you so much.
Date published: 2023-03-28
Rated 5 out of 5 by from Easy to Use and Understand I have used this platform since having to file my taxes. Although tax filing is never quick, TurboTax does make the process more accessible with the step-throughs and ability to review previous answers.
Date published: 2023-03-28
Rated 5 out of 5 by from My Go To for Taxes! I know that my taxes will be done accurately and thoroughly. The program has me check and double check options that may apply to me. It's easy to use and has built in resources to answer any question. I've been using it for years and will continue to do so.
Date published: 2023-03-28
Rated 5 out of 5 by from TurboTax is easy and accurate TurboTax is awesome, makes your experience less stressful and speeds up the process.
Date published: 2023-03-28
Rated 2 out of 5 by from Turbo Tax I didn't want the turbo tax premium. I wanted the lower filing fee but it would 't let me edit it. Turbo Tax charged me a higher fee than I chose
Date published: 2023-03-28
Rated 1 out of 5 by from turbotax is terrible they are the whole reason we have to do this awful process!
Date published: 2023-03-28
Rated 5 out of 5 by from Using TurboTax again I used a tax professional the past few years because I had my own business, prior to that I used TurboTax. I found it easy enough but complex items that apply to my, such as foreign tax credits and the investment section was complicated.
Date published: 2023-03-28
Rated 1 out of 5 by from Turbo tax is super expensive!!! They are way to expensive for what is offered. They say free but then they always charge me over 100$
Date published: 2023-03-28
Rated 5 out of 5 by from Turbo tax was easy I found this easer than H and R and affordable. I will be doing this again next year.
Date published: 2023-03-28
Rated 4 out of 5 by from A mostly good first experience This is the first year we have filed our own taxes preferring A CPA prior years. Most questions were easy to understands and helped us answer the questions correctly. I do not like how they encourage you to pay them from your refund which has a hidden $39 fee. I also don't like how the front page says the return costs *$0-$119 but doesn't explain the circumstances where it is less than $119. Worse, that number doesn't include the state return and they don't tell you about that fee until after you are half committed having finished the federal portion. Supposedly the total cost is lower if you buy a software download vs using the browser version. The last issue was with Illinois specifically where you have to "sign" the electronic filing documents by providing your Adjusted Gross Income from the previous filing. However, the help section says to use line 1 which is the Gross Wages box. I recommend that TurboTax focus on making on one product and passing the savings along instead of using exploitative upselling nonsense.
Date published: 2023-03-28
All TurboTax® Offerings Reviews - Page 5175
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Good Job It is the rely helpful platform to do the taxes. Thank you so much.
Date published: 2023-03-28
Rated 5 out of 5 by from Easy to Use and Understand I have used this platform since having to file my taxes. Although tax filing is never quick, TurboTax does make the process more accessible with the step-throughs and ability to review previous answers.
Date published: 2023-03-28
Rated 5 out of 5 by from My Go To for Taxes! I know that my taxes will be done accurately and thoroughly. The program has me check and double check options that may apply to me. It's easy to use and has built in resources to answer any question. I've been using it for years and will continue to do so.
Date published: 2023-03-28
Rated 5 out of 5 by from TurboTax is easy and accurate TurboTax is awesome, makes your experience less stressful and speeds up the process.
Date published: 2023-03-28
Rated 2 out of 5 by from Turbo Tax I didn't want the turbo tax premium. I wanted the lower filing fee but it would 't let me edit it. Turbo Tax charged me a higher fee than I chose
Date published: 2023-03-28
Rated 1 out of 5 by from turbotax is terrible they are the whole reason we have to do this awful process!
Date published: 2023-03-28
Rated 5 out of 5 by from Using TurboTax again I used a tax professional the past few years because I had my own business, prior to that I used TurboTax. I found it easy enough but complex items that apply to my, such as foreign tax credits and the investment section was complicated.
Date published: 2023-03-28
Rated 1 out of 5 by from Turbo tax is super expensive!!! They are way to expensive for what is offered. They say free but then they always charge me over 100$
Date published: 2023-03-28
Rated 5 out of 5 by from Turbo tax was easy I found this easer than H and R and affordable. I will be doing this again next year.
Date published: 2023-03-28
Rated 4 out of 5 by from A mostly good first experience This is the first year we have filed our own taxes preferring A CPA prior years. Most questions were easy to understands and helped us answer the questions correctly. I do not like how they encourage you to pay them from your refund which has a hidden $39 fee. I also don't like how the front page says the return costs *$0-$119 but doesn't explain the circumstances where it is less than $119. Worse, that number doesn't include the state return and they don't tell you about that fee until after you are half committed having finished the federal portion. Supposedly the total cost is lower if you buy a software download vs using the browser version. The last issue was with Illinois specifically where you have to "sign" the electronic filing documents by providing your Adjusted Gross Income from the previous filing. However, the help section says to use line 1 which is the Gross Wages box. I recommend that TurboTax focus on making on one product and passing the savings along instead of using exploitative upselling nonsense.
Date published: 2023-03-28
All TurboTax® Offerings Reviews - Page 5175