TURBOTAX LIVE CUSTOMER REVIEWS

TurboTax Live Reviews

TurboTax Live connects you with live Tax Experts on demand, and gives you unlimited advice and guidance from real tax experts online.

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Rated 5 out of 5 by from The tech support is very good! I had a problem with my state tax return. I paid estimated tax and applied portion of my 2020 refund to 2021 tax. But there is no way for me to state that. So, it turned out that I owe the state money. That is wrong, because the amount of money I gave to the state of Maryland is more than the amount of my 2021 state tax. This afternoon, I had chance to talk to one of your tech support experts, I did not remember his name. He was very patient to listen and figure out what is my problem. He guided me through several categories of payment and credit, and finally found where I can state my estimated tax payment. Then got where I can state how much I applied to 2021 tax from my 2020 refund. My problem was resolved. He spent more than one hour for that. He was so patient. I appreciate his effort, willingness to help, knowledge, and skill. I feel so lucky to have this expert to help me.
Date published: 2022-04-21
Rated 5 out of 5 by from TURBO TAX IS AWESOME AND EASY TO USE I DID NOT INTERACT WITH THE TAX PRO. THE SYSTEM WAS EASY TO USE AND I FELT COMFORTABLE WITH THE ONLINE REVIEW AND CHECK.
Date published: 2022-04-21
Rated 5 out of 5 by from awesome very fast. user friendly. they make using this program super easy.
Date published: 2022-04-21
Rated 5 out of 5 by from fun and easy Very easy to use, I had no problems, Turbo Tax explained everything
Date published: 2022-04-21
Rated 4 out of 5 by from Turbo tax is on point The TurboTax service works great easy to navigate and up to date with all the changes year to year.The problems are with the shady companies that are partnered with to do the other things associated with taxes. Example the turbo card has almost no customer service and a million complaints from people with no idea where or how to fix the problem. I had an issue with a double charge that was impossible to have been made in the first place. They did a so called investigation denied the charge. Then when I showed them there error on the account they changed the entire history page to reflect there false narrative. Then would not accept evidence from the bank that showed me being correct the entire time my 200 dollars is not a large amount but when stolen from thousands of people they came away with millions I’m sure. Since I am not a big stock holder or board member I don’t matter I just hope someone reads this and thinks twice before getting bent over a barrel the next time.
Date published: 2022-04-21
Rated 5 out of 5 by from Amazing and easy do it yourself steps!!! Very easy to follow step by step instructions and when a problem occured,I was notified and turbo tax helped me fix it.
Date published: 2022-04-21
Rated 5 out of 5 by from I had the best agent ever! I’ve been trying since 4:30pm to edit a AGI on my state form. FINALLY got someone who was patient, helpful & walked me through it. She even called me back when ee were disconnected. She is s A+++employee!
Date published: 2022-04-21
Rated 2 out of 5 by from Cannot change plans from previous year Automatically had me sign up for a plan that I did not need due to my previous year's tax return. Was not given the option of a free return.
Date published: 2022-04-21
Rated 5 out of 5 by from Hugely Appreciated, this year more than ever Hugely appreciiated the Premier service, particularly the folks who helped me Live (Phone calls and chats. Fully plan to use this again, and will recommend to others
Date published: 2022-04-21
Rated 4 out of 5 by from Turbo Tax helps I had several things impact my taxes and needed assistance. Turbo Tax Live helped and provided confidence that taxes were prepared correctly.
Date published: 2022-04-21
All TurboTax® Offerings Reviews - Page 517
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from The tech support is very good! I had a problem with my state tax return. I paid estimated tax and applied portion of my 2020 refund to 2021 tax. But there is no way for me to state that. So, it turned out that I owe the state money. That is wrong, because the amount of money I gave to the state of Maryland is more than the amount of my 2021 state tax. This afternoon, I had chance to talk to one of your tech support experts, I did not remember his name. He was very patient to listen and figure out what is my problem. He guided me through several categories of payment and credit, and finally found where I can state my estimated tax payment. Then got where I can state how much I applied to 2021 tax from my 2020 refund. My problem was resolved. He spent more than one hour for that. He was so patient. I appreciate his effort, willingness to help, knowledge, and skill. I feel so lucky to have this expert to help me.
Date published: 2022-04-21
Rated 5 out of 5 by from TURBO TAX IS AWESOME AND EASY TO USE I DID NOT INTERACT WITH THE TAX PRO. THE SYSTEM WAS EASY TO USE AND I FELT COMFORTABLE WITH THE ONLINE REVIEW AND CHECK.
Date published: 2022-04-21
Rated 5 out of 5 by from awesome very fast. user friendly. they make using this program super easy.
Date published: 2022-04-21
Rated 5 out of 5 by from fun and easy Very easy to use, I had no problems, Turbo Tax explained everything
Date published: 2022-04-21
Rated 4 out of 5 by from Turbo tax is on point The TurboTax service works great easy to navigate and up to date with all the changes year to year.The problems are with the shady companies that are partnered with to do the other things associated with taxes. Example the turbo card has almost no customer service and a million complaints from people with no idea where or how to fix the problem. I had an issue with a double charge that was impossible to have been made in the first place. They did a so called investigation denied the charge. Then when I showed them there error on the account they changed the entire history page to reflect there false narrative. Then would not accept evidence from the bank that showed me being correct the entire time my 200 dollars is not a large amount but when stolen from thousands of people they came away with millions I’m sure. Since I am not a big stock holder or board member I don’t matter I just hope someone reads this and thinks twice before getting bent over a barrel the next time.
Date published: 2022-04-21
Rated 5 out of 5 by from Amazing and easy do it yourself steps!!! Very easy to follow step by step instructions and when a problem occured,I was notified and turbo tax helped me fix it.
Date published: 2022-04-21
Rated 5 out of 5 by from I had the best agent ever! I’ve been trying since 4:30pm to edit a AGI on my state form. FINALLY got someone who was patient, helpful & walked me through it. She even called me back when ee were disconnected. She is s A+++employee!
Date published: 2022-04-21
Rated 2 out of 5 by from Cannot change plans from previous year Automatically had me sign up for a plan that I did not need due to my previous year's tax return. Was not given the option of a free return.
Date published: 2022-04-21
Rated 5 out of 5 by from Hugely Appreciated, this year more than ever Hugely appreciiated the Premier service, particularly the folks who helped me Live (Phone calls and chats. Fully plan to use this again, and will recommend to others
Date published: 2022-04-21
Rated 4 out of 5 by from Turbo Tax helps I had several things impact my taxes and needed assistance. Turbo Tax Live helped and provided confidence that taxes were prepared correctly.
Date published: 2022-04-21
All TurboTax® Offerings Reviews - Page 517